CX Workout - Ideas Blog

NOVEMBER 3, 2020

In 2018, Gartner suggested that CX is a people problem. Another open-ended question that uses text analytics, word clouds, and frequencies to analyze employee and customer sentiment? Then, we can provide your organization with a roadmap of recommendations for success. Create a Total Solution. So, what’s the solution?

Net Promoter Score 98

Net Promoter Score Effort Score Analysis Employee Experience 98

Avaya

APRIL 24, 2017

It’s expected that 60% of all large organizations will develop customer journey mapping capabilities by 2018. Consider that a typical customer now owns three personal mobile devices , each with anywhere from 10 to 20 downloaded apps. Because the average consumer isn’t so average anymore.

Customer Journeys 59

Customer Journeys Analytics Multi-Channel Contact Center 59

SurveySensum

JULY 14, 2020

Head of Customer Experience for UL EHS, Co-Founder of CX Accelerator, and CEO of Officium Labs, Nate Brown is an ICMI Top 50 Thought Leader. He is a Customer Experience Blogger and Speaker and offers expertise in customer journey mapping, a voice of the customer programs, survey process and analysis, employee engagement, and others.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Currency Alliance

DECEMBER 4, 2023

To consider a loyalty topic to be a ‘trend’, it needs to be on the roadmap during 2024 for at least 25% of leading loyalty programs and on the radar for at least 50% of companies. It’s tempting for a coalition operator to become greedy and use its position to command a disproportionate amount of the customer value.

Loyalty 59

Loyalty Trends Data Marketing 59

Pink Guava

OCTOBER 31, 2018

In our last blog, titled ‘Stellar Customer Experience’ we have briefly touched upon what you could still do in 2018 and make Customer Experience work for your organization. Putting up all the data together will support you to understand your customer experience current state.

Customer Experience 45

Customer Experience Effort Score Metrics Measurement 45

Currency Alliance

FEBRUARY 26, 2019

In December 2018, we published what we consider will be the Top 10 Trends in loyalty marketing during 2019. Partners: optimize the mix to appeal to a broader array of customers. Emotional loyalty: add incentives along many touchpoints in customer journeys. Evaluate Resources. Resources” often means budget.

Loyalty 45

Loyalty Strategy Loyalty Programs Hotels 45

Comm100

FEBRUARY 6, 2018

All data is the most recent information available as of the beginning of 2018. That’s because it is one of the most acclaimed and reputable CRM software solutions around, with customers such as Coca Cola and American Express vouching for its effectiveness. Business Seeks Industry-Leading CRM. SalesForce.

Software 105

Software Customer Engagement Engagement Omni-Channel 105