C Space

JUNE 23, 2020

The Brand Move Roundup – June 23, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Seventeen weeks ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis.

Brands 52

Brands Airlines Policies Retail 52

Oracle

FEBRUARY 2, 2018

Let’s take a look at 3 customer experience innovations you can expect from video streaming services in 2018. Airlines constantly seek feedback from travelers and continue to look for partnerships and opportunities to improve cabin experience gate to gate. The not-so-subtle Netflix algorithm has arrived. Airplane mode.

Innovation 81

Innovation Airlines Travel Advertising 81

ShepHyken

JUNE 17, 2018

4 Unexpected Tips That Will Make Your Brand Stand Out by Pia Silva. Forbes) Collected here are four brand tips that are essential to developing a brand that gets noticed, remembered, and shared and doesn’t just blend in with the competition. Four tips that will make your brand stand out. My Comment: I love this article.

Customer Service 83

Customer Service Airlines Tips Retail 83

ShepHyken

JULY 30, 2018

They act as a lasting first impression of your brand or business. 5 Ways Online and Offline Customer Experiences are Coming Together in 2018 by Vandita Grover. My Comment: When it comes to customer experience, there is much we can learn from the airline business. Why is customer service training so important? by Flow XO.

Customer Service 78

Customer Service Customer Service Training Airlines User Experience 78

Comm100

AUGUST 23, 2018

It’s 2018, and customer expectations are changing faster than ever. This blog post is not about the top customer service trends to watch out for in 2018. The following best practices set contemporary leaders in innovation apart from the pack and represent what exceptional customer service looks like in 2018. billion U.S.

Exceptional Customer Service 100

Exceptional Customer Service Customer Service Chatbots Hotels 100

ShepHyken

DECEMBER 3, 2018

How the leader in the cockpit builds a brand by Alaina Love. There is a lot to learn from this short article about a commercial airline captain that recognized his job was to do more than just fly the plane. The post 5 Top Customer Service Articles for the Week of December 3, 2018 appeared first on Shep Hyken.

Customer Service 101

Customer Service Retail Airlines Social Media 101

Experience Investigators by 360Connext

NOVEMBER 22, 2022

I love this example from Southwest Airlines. — Southwest Airlines (@SouthwestAir) May 6, 2020. Christopher Moloney (@Moloknee) September 2, 2018. What about when they complete a training process or post about your brand on social media? Hotel brands sometimes thank customers for their 10th or 100th stay.

How To 143

How To Airlines Social Media Tips 143

Kerry Bodine

JANUARY 29, 2019

So back in March 2018, we embarked on the task of scouring more than 400 randomly selected LinkedIn profiles of people who currently held a journey manager position. However, this figure represents nearly 65% year-over-year growth—and I believe that’s just the beginning. At Kerry Bodine & Co., Here’s what we found.

Management 234

Management Apparel Chief Customer Officer Telecommunications 234

ShepHyken

JANUARY 22, 2018

10 Customer Experience Mistakes You Need to Avoid in 2018 by Ronak Meghani. The authors started by surveying 400,000 customers who interacted with brands in the airline and wireless industries to find out how much more customers would spend if they received better service. Here are my top five picks from last week.

Customer Service 89

Customer Service Chatbots Wireless Airlines 89

Eptica

APRIL 18, 2018

Date: Wednesday, April 18, 2018 How good is the digital customer experience from travel brands? Published on: April 18, 2018. Those who get it wrong can face a barrage of complaints and criticism on social media – witness the high profile social media backlash experienced by United Airlines last year.

Travel 49

Travel Brands Airlines Customer Experience 49

C Space

MAY 4, 2020

The Brand Move Roundup – May 4, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. Mr. Buffett said he had been wrong to invest in the airline industry.

Brands 52

Brands Airlines Advertising e-support 52

C Space

JUNE 25, 2020

The Brand Move Roundup – June 25, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Three months ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis. More than 8.5

Brands 52

Brands Airlines Travel Transportation 52

C Space

MARCH 12, 2020

The Brand Move Roundup. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. In a fast-moving global crisis such as the current coronavirus outbreak, brands have an important role to play. Chris Nurko. Chief Innovation Officer, C Space. Technology.

Brands 52

Brands Airlines Fashion Travel 52

CloudCherry

APRIL 5, 2019

Gartner reports from 2018 that 52% of marketers with CX responsibility expect their budgets to remain the same or decrease. or “Tell us what you think about our brand and your experience?”. In Forbes Insights 50 Most Engaged Companies, research shows leading brands known for creating higher levels of Customer Engagement.

Omni-Channel 278

Omni-Channel Marketing Customer Experience B2B 278

Second to None

AUGUST 2, 2018

Every brand, across most industries, is trying to simultaneously capture and avoid viral moments on a daily basis. Ideally, these small instances captured by a cell phone camera help galvanize both current and potential patrons so that they get a clear picture of your brand message in a natural setting.

Brands 59

Brands Airlines Social Media Voice of Customer 59

ijgolding

JANUARY 14, 2019

In 2018, the Customer Experience Professionals Association (CXPA) celebrated its 7th birthday. On their corporate website , they back that up with the following statement: From the core belief that our KLM people are our brand, we believe that we can make a difference by creating memorable experiences for our customers.

Customer Experience 246

Customer Experience Airlines Customer Journeys Customer Centricity 246

Beyond Philosophy

JUNE 15, 2018

Airlines Run Mental Accounting Too Often in the Red. The airlines’ industry as a whole is another excellent example of how not to structure your pricing. Airlines’ pricing often irritates and disappoints customers. These surcharges feel annoying, a far cry from the happy and pleased emotions airlines should be seeking.

Airlines 144

Airlines How To Guidelines Customer Experience 144

NetBase

FEBRUARY 28, 2019

Geography is an important social analytics metric – that’s why we venture near and far in our quest to understand consumer love for brands. Our latest NetBase Brand Passion Report 2019: Top Loved Australian Brands reveals insights about brands in the magical land of “Oz” – but there are takeaways for all brands everywhere.

Report 40

Report Consumers Brands Airlines 40

C Space

JUNE 11, 2020

The Brand Move Roundup – June 11, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Fifteen weeks ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis.

Brands 52

Brands Retail Government Advertising 52

Kerry Bodine

JANUARY 29, 2019

So back in March 2018, we embarked on the task of scouring more than 400 randomly selected LinkedIn profiles of people who currently held a journey manager position. However, this figure represents nearly 65% year-over-year growth—and I believe that’s just the beginning. At Kerry Bodine & Co., Here’s what we found.

Management 120

Management Apparel Chief Customer Officer Telecommunications 120

Currency Alliance

AUGUST 16, 2019

From a standing start of zero customer data some 20 years ago, brands became able to incentivize desired behaviors in highly-predictable customer segments. Now that brands recognize that narrow engagement of only the most frequent customer is no longer enough, they need to engage mid-tail and longer-tail customers to find growth.

Loyalty 40

Loyalty Brands Loyalty Programs Airlines 40

Oracle

NOVEMBER 5, 2018

Modern Customer Experience 2018 is heading to Europe and will take place in Amsterdam (November 6), Frankfurt (November 13), London (November 14), and Stockholm (November 15) with planned sessions on topics including keeping up with customer demands, expanding your network, the future of customer loyalty, and more. View more details.

Customer Experience 40

Customer Experience Hotels B2B Innovation 40

BirdEye

OCTOBER 6, 2023

Your brand reputation management should be your #1 marketing priority. This constant threat to your brand’s name is known as reputational risk. Reputational risk is potential damage to an organization’s image caused by negative publicity, scandals, or crises that can impact revenue, brand value, and stakeholder loyalty.

Strategy 59

Strategy Social Media Airlines Software 59

Aveus

OCTOBER 3, 2017

This is what happens when you over-value your brand, product, and customer experience, and underestimate your competition. Loyal customers lose faith when you value your brand, product and experience above their interests. The experience on many international airlines tops anything Delta offers, and usually at a lower price.

Airlines 100

Airlines Travel Customer Experience Advertising 100

Second to None

MARCH 30, 2018

Creating a great Customer Experience can serve as a huge differentiator between your brand and the rest of the competition, but it can be very challenging to establish this level of service. Every brand can learn from this story. I recently had a meeting with a marketing executive from an airline. Think beyond marketing.

Customer Experience 112

Customer Experience Airlines Brands Voice of Customer 112

C Space

SEPTEMBER 15, 2020

The Brand Move Roundup – September 15, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. In early March we began reporting daily on how brands were dealing with Covid-19. BRAND MOVE ROUNDUP ARCHIVE. Brand Move Roundup – September 14, 2020.

Brands 40

Brands Retail Hotels Sales 40

Customer Bliss

DECEMBER 26, 2018

One of the first verticals to stack rank brands by survey score, automakers started sending out surveys to car owners and asking how dealers did with sales or service. Hotels, hospitals, insurance companies, pet stores, airlines, you name it. A post shared by Jeanne Bliss | CustomerBliss (@customerbliss) on Oct 20, 2018 at 10:00am PDT.

Chief Customer Officer 203

Chief Customer Officer Effort Score Survey Automotive 203

Interactions

SEPTEMBER 9, 2021

This expectation applies to businesses too, and has huge implications on the success of brands. Being able to check in online and print boarding passes alleviated some of this stress, but airlines have taken this further in line with digitized demands.

Customer Satisfaction 62

Customer Satisfaction Company Insurance Customer Journeys 62

Smith+co CX

OCTOBER 19, 2017

Another week, and another brand fails to live up to its values that promise so much. It seems that 2017 has picked up where 2016 left off with a series of household brands making the front pages for compromising the very principles that seemingly make up their business DNA. However, the benefit to people and passengers is less clear.

Brand Values 28

Brand Values Brands Airlines Travel 28

Up Your Service

APRIL 9, 2018

The Group (legally known as Air Pacific Limited) comprises of Fiji Airways, Fiji’s National Airline; its subsidiaries Fiji Link & Pacific Call Comm. The announcement was made at the airline’s Head Office in Nadi by the Fijian Attorney General and Minister responsible for Civil Aviation, the Honourable Aiyaz Sayed-Khaiyum.

Customer Satisfaction 40

Customer Satisfaction Tourism Airlines Net Promoter Score 40

Up Your Service

APRIL 9, 2018

The Group (legally known as Air Pacific Limited) comprises of Fiji Airways, Fiji’s National Airline; its subsidiaries Fiji Link & Pacific Call Comm. The announcement was made at the airline’s Head Office in Nadi by the Fijian Attorney General and Minister responsible for Civil Aviation, the Honourable Aiyaz Sayed-Khaiyum.

Customer Satisfaction 40

Customer Satisfaction Tourism Airlines Net Promoter Score 40

C3Centricity

APRIL 17, 2018

This may be true for an airline, where the client is primarily basing their opinion on the service on board and the “niceness” of the crew. After all, every airline will get you from A to B. to your brand, based upon their own personal experiences, at least in most cases. marketing #brand Click To Tweet.

Strategy 189

Strategy Customer Centricity Innovation Airlines 189

Helen Dewdney

JULY 31, 2020

But will the UK’s airline regulator now regulate the sector properly? He begins his new job amid a crisis in the aviation sector and at a time when the regulator is failing to regulate airlines that are knowingly and deliberately breaking the law. However, that statement makes no mention of airline passengers. CAA review.

Airlines 43

Airlines Policies Consumers Travel 43

Currency Alliance

OCTOBER 12, 2021

Loyalty partnerships with complementary brands are the best way to create additional value, for customers and for your business. The best-known loyalty programs are made up of many partnerships – such as United Airlines and Hilton Hotels, or Emirates and Marriott. How loyalty partners co-create value.

Loyalty 59

Loyalty Loyalty Programs Airlines Travel 59

Storyminers

JULY 6, 2020

His clients range from large, publicly traded companies to leading professional service firms and fast-growth and established small businesses including Apple, Diesel, Freshworks, KFC, Pearson, Shell etc… plus lots of smaller brands and SMEs. Temkin Group was acquired by Qualtrics in October, 2018. Barry Dalton.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

His clients range from large, publicly traded companies to leading professional service firms and fast-growth and established small businesses including Apple, Diesel, Freshworks, KFC, Pearson, Shell etc… plus lots of smaller brands and SMEs. Temkin Group was acquired by Qualtrics in October, 2018. Barry Dalton.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Kitewheel

MARCH 4, 2019

Enormous budget airline brands and luxury hotel chains alike are seeing increased competition. Top-rated airlines like JetBlue have managed to combine reasonable prices with quality service and experience. But even these leading travel brands can do better. There is huge market pressure to make great deals.

Travel 40

Travel Hospitality Customer Journeys Examples 40