BirdEye

OCTOBER 26, 2023

So I started with the platform in 2015, which is just crazy to think that it’s been that long ago, but really as a solution in the multi-family space. Reporting has come a long way with Birdeye, and AI is making that even easier. All these are done to help businesses leverage AI for brand building. Watch the Free Demo Now.

Brands 113

Brands Multi-Channel Consulting Report 113

NetBase

MARCH 4, 2019

Carefully cultivating a social presence online is no longer a quirky extra for a brand to offer, if it ever was. And any brands still devoting half-hearted efforts to their digital marketing really need to read The 2019 State of Social Report , as it offers game-changing insight for (and from) small, challenger and top-performing businesses.

Report 89

Report Social Media Advertising Ecommerce 89

Alida

JULY 21, 2017

Many brands simply have no idea about the evolving needs of their customers, and that’s impeding their ability to build a closer relationship with customers. In fact, according to a study commissioned by IBM , nearly 80 percent of consumers don’t think the average brand understands them as an individual.

Customer relationships 154

Customer relationships Examples Brands Study 154

Tricia Morris

JULY 7, 2015

As customer service and the overall customer experience become key differentiators for brands and organizations across all industries, it has never been more important to know as much as you can about your customers and their expectations for service and engagement across channels. The newly-released 2015 U.S. The 2015 U.S.

Self Service 40

Self Service Report Consumers Loyalty 40

Kerry Bodine

JANUARY 18, 2021

I think about the December 2019 Verge exposé about hip luggage brand Away , in which 14 employees told stories of being verbally abused, forced to work long hours without overtime pay, and denied requests for time off in order to catch up on an ever-growing backlog of customer emails.

Comparison 227

Comparison Culture Groups Customers 227

Currency Alliance

FEBRUARY 15, 2018

Retail brands can be saved; but not by conventional retail strategy. Most retail CFOs would spit coffee at the suggestion that customer experience is their problem, but services can be easily and practically budgeted for, commoditized and recorded in a brand’s annual reports. Currency Alliance can help. xi] [link]. xii] [link].

Retail 110

Retail Brands Banking Loyalty Programs 110

Wired and Dangerous

JANUARY 5, 2015

Welcome to 2015! This refreshingly novel brand of service leaves customers more cheaply entertained- it leaves them richly stirred!*. Learn as much about our customers’ hopes and aspirations as we do about their needs and expectations by asking questions that help our customers problem solve, not just report or respond.

Innovation 70

Innovation Entertainment System Groups 70

CSM Magazine

DECEMBER 1, 2021

New data from Dixa , a leading customer engagement platform, has today revealed that brands are struggling to meet evolving consumer demands and expectations in the realm of customer service. . The cumulative result is that, after just one poor experience, 92% of consumers say they would stop shopping with that brand if they could.

Consumers 52

Consumers Brands Customer Service Data 52

ECXO

MAY 15, 2023

The term “MadTech” was coined in 2015 by David Raab, founder of the Customer Data Platform (CDP) Institute. Futurum’s Experience 2030 report hammers home the importance of this data when it comes to customer experience. Complete control enhances trust between brands and consumers and improves engagement and business metrics.

Tips 129

Tips Net Promoter Score Advertising Customer Journeys 129

Tricia Morris

AUGUST 4, 2015

With the Institute of Customer Service reporting that customer satisfaction in the U.K. brands and organizations to know as much as possible about consumers and their growing expectations for service across channels. A newly-released 2015 U.K. The 2015 U.K. brands are losing approximately £7.7

Poor Customer Service 40

Poor Customer Service Report Self Service Consumers 40

Alida

NOVEMBER 25, 2016

In our e-book The 10 Smartest Brands: How They Use the Competitive Advantage of Customer Intelligence , we reveal how companies like D E WALT, LinkedIn and Salomon engage with customers to make better marketing, customer experience and product innovation decisions. Some brands use their community to build buzz and awareness.

ROI 100

ROI Measurement Brands Net Promoter Score 100

Tricia Morris

NOVEMBER 13, 2015

For November and December 2015, U.S. Will Your Brand Be on the Customer’s Naughty or Nice List? Feeling stressed already that your brand might wind up on the naughty list for customer service? Feeling stressed already that your brand might wind up on the naughty list for customer service? billion holiday haul.

Self Service 40

Self Service Customer Service e-support Retail 40

Tricia Morris

SEPTEMBER 15, 2015

With the Institute of Customer Service reporting that customer satisfaction in the U.K. brands and organizations to know as much as possible about consumers and their growing expectations for service across channels. A newly-released 2015 U.K. To view more, click here and download the complimentary report.

Infographics 40

Infographics Customer Service Customer Centricity CRM 40

Tricia Morris

JULY 31, 2015

A newly-released 2015 U.S. State of Multichannel Customer Service Report published by Parature, from Microsoft and Microsoft Dynamics CRM shows that customer service expectations, as well as views around the importance of customer service, are on the rise. To view more, click here and download the complimentary report.

Infographics 40

Infographics Customer Service Customer Centricity CRM 40

Alliance by IFS

APRIL 8, 2015

Many emerging field service trends from years past are solidifying themselves as industry-norms that service companie s should optimize on to achieve success in 2015 and beyond. According to a recent Aberdeen report, organizations that reached a 90% customer satisfaction rate achieved 6.1% Improved Remote Assistance.

Trends 50

Trends Customer Satisfaction Customer Retention Customer Expectations 50

Alida

JULY 11, 2017

Customer experience is middling at best, and that’s troubling for brands. Forrester’s 2017 Global Customer Experience Trends report found the vast majority of firms in digital and traditional retail, banking and insurance around the world only earned the research firm’s Customer Experience Index (CX Index) score in the “OK” range.

Customer Experience 183

Customer Experience Effort Score Omni-Channel Retail 183

Michelli Experience

FEBRUARY 14, 2017

Great customer experience brands are not only “visual storytellers” but they are supporting their customers as those brand loyalists visually communicate about their brand journey. Thanks to livestream.com we know: 81% of internet and mobile users watched more video in 2016 than 2015.

Video 235

Video Retail Communication Course 235

NetBase

MARCH 27, 2020

Able to stay one step ahead of consumers, offering what they want, when they want it, ecommerce brands using social insight have early access to consumer conversation and are winning market share. Staying on top of today’s social commentary is vital to the heartbeat of any good business, company or brand. We know a place.

Ecommerce 52

Ecommerce Brands Marketing Social Media 52

C Space

MAY 26, 2020

The Brand Move Roundup – May 26, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. Instead, the brand will show “seasonless” collections twice a year.

Brands 52

Brands Fashion Travel Course 52

Brandwatch CX

MARCH 7, 2023

social media accounts 91% of retail brands use 2 or more social media channels 81% of all small and medium businesses use some kind of social platform Internet users have an average of 7.6 ” image=”[link] what we found out from years of research in this free report.[/bw_banner_cta] billion The internet has 4.2

Social Media 98

Social Media Video Advertising Marketing 98

C Space

JULY 21, 2020

The Brand Move Roundup – July 21, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Four months ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis. on July 21.

Brands 52

Brands Transportation Sales Innovation 52

ReviewTrackers

FEBRUARY 10, 2021

Corporate reputation management is a combination of strategies that are used to shape consumer perception of your brand. There is only one way a customer can start a journey with your brand. And that’s by interacting with your brand in some way. Does Employer Brand Matter? Example of Negative Corporate Reputation.

Management 123

Management Social Media Culture Advertising 123

SuiteCX

FEBRUARY 2, 2016

Source: 3 Things Marketers Need to Know About Succeeding with Personalization, Autopilot, 2015). 68% have stopped doing business with a brand due to poor customer experience. Source: 2015 Global State of Multichannel Customer Service Report, Microsoft). Consumers Expect Personalized Treatment.

Data 100

Data Customer Experience Retail Consulting 100

Brandwatch CX

JULY 4, 2022

Instagram has been expanding its marketing options for some time, and accordingly the number of brands marketing on Instagram has grown from 11.5% Luckily, there are several Instagram analytics tools available to help brands understand what resonates with their audience and how they can optimize their content output. in 2013 to 32.3%

Analytics 91

Analytics Tools Social Media Metrics 91

Kustomer

FEBRUARY 4, 2022

We’ve been in the CX game since 2015 and power the CX teams of some of the world’s leading brands, who, in turn, have helped more than 50M customers of their own. Guides, e-books, and research reports on consumer behavior and CX trends. That being said, the Kustomer team is well positioned to share our industry-leading insights.

Knowledge Base 98

Knowledge Base Consumers Trends Innovation 98

PeopleMetrics

JANUARY 12, 2015

In 2015, we’re improving the look and feel of our Voice of the Customer platform. In this blog post, we’ll cover two key areas: the Dashboard and Real-Time Reports. It now features a cleaner, more modern design, and a consistent space for branding in the top left portion of the screen. Real-Time Report Updates.

Feedback 48

Feedback Report User Experience Customers 48

Forrester

OCTOBER 6, 2015

But the Q3 2015 data from our Customer Experience Index is making it hard for an optimist like me to find a lot of bright spots. Given that, I expected our latest US CX Index report would reveal that brands are delivering customer experiences that are getting better at strengthening the loyalty of their customers.

Customer Experience 40

Customer Experience Effort Score Exercises Study 40

C Space

AUGUST 7, 2020

The Brand Move Roundup – August 7, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Four months ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis.

Brands 40

Brands Advertising Video Report 40

Eptica

MARCH 11, 2016

Date: Friday, March 11, 2016 How good are UK brands at email customer service? Author: Derek Lewis Forrester recently reported that 69% of people still want to contact companies through email. This was down from 74% in 2015 , and was well below 2012’s total of 87%. Published on: March 11, 2016.

Brands 48

Brands Customer Service Insurance Retail 48

Helen Dewdney

MAY 4, 2016

Tesco PLC’s Preliminary Results 2015/16 showed positive and improving like-for-like sales growth trends in all regions whereas Sainsbury’s showed a drop for the second year running so where does that leave Sainsbury’s? But is Sainsbury’s making the right decisions? However, Coupe may be following Clarke’s path in more than one way.

Retail 30

Retail Brands Groups Sales 30

Tricia Morris

MAY 28, 2015

Customers’ expectations for brands and organizations delivering the right answer at the right time, whether through assisted or self-service, continue to grow. In the The Real Self-Service Economy Report , 70% of consumers surveyed now expect a company website to include a self-service application.

Infographics 40

Infographics Self Service Customer Service Customer Care 40

ReviewTrackers

SEPTEMBER 15, 2017

Unless you’re an HR leader for Facebook, Google, or the rest of the companies in this list of the world’s best places to work , it’s critical that you’re able to build a rock-solid employer brand capable of securing and retaining key talent. Here are 4 secrets to success: Build Your Employer Brand. Share what makes your brand unique!

Brands 50

Brands Social Media Culture Video 50

Kerry Bodine

FEBRUARY 6, 2017

In 2017, brands shouldn’t be fumbling around to pull off a successful Super Bowl ad. But in 2017, big brands’ servers should be robust enough respond to each customer’s web request in milliseconds. A couple of years ago I wrote, “ 2015 was the year of the Super Bowl hashtag. This is bad news for brands.

Social Media 120

Social Media Advertising Customer Experience Professionals Brands 120

C Space

SEPTEMBER 10, 2020

The Brand Move Roundup – September 10, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. In early March we began reporting daily on how brands were dealing with Covid-19. The card is restricted to Jersey and will not work off-island or online.

Brands 40

Brands Retail Groups Government 40

GetFeedback

DECEMBER 27, 2018

According to AgilOne’s Consumer Survey , over 70% of US and UK consumers expect some form of personalization from the brands they buy from. Despite their willingness to share personal info, the majority of customers report that they’ve abandoned a survey halfway through. Customers benefit from sharing feedback too. Mobile optimization.

Survey 225

Survey Net Promoter Score Feedback Abandon Rate 225

Forrester

AUGUST 31, 2015

With recent drops in global stock markets and all eyes on China's economy, the timing of the China CX Index report couldn't be more serendipitous. This year, we examined 60 brands across five industries in China: banking, insurance, retail, e-commerce, and mobile device manufacturing. Brand Strategy and Customer Experience.

Brands 40

Brands Insurance B2B Banking 40

Comm100

SEPTEMBER 28, 2021

From an IT perspective, the ability to plug in our own images and branding, and how the live chat code is generated dynamically for us to pick up and drop into our website, were extremely helpful for our development team. The amount of logging and history that is reported is extremely helpful.

Customer Service 215

Customer Service Chatbots Banking Engagement 215