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Customer Success Technology Buyer Guide

ClearAction

Customer Success Technology Buyer Guide Lynn Hunsaker Customer success technology is sure to grow in importance and array. Non-stop for the past 25 years, technology for experience management and marketing have been super hot since CRM arrived on the scene. Why We Expect a Lot from Customer Success Technology Why?

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This is Digital, Episode 29: Economic Update: AI, the Workforce & 2024

West Monroe

A key factor contributing to this resilience is consumer spending, underpinned by a strong job market. As long as consumers can continue to spend, there's potential to avoid a recession. Notably, we observed robust growth in the first and second quarters, with third quarter growth reaching almost 5%.

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Top 5 Customer Service & CX Articles for the Week of August 7, 2023

ShepHyken

The 11 Customer Service Skills You Need to Succeed in Any Industry by CX Network Editor (CX Network Editor) In the last few years we have witnessed an acceleration of technologies that remove friction from customer interactions, partly thanks to the Covid-19 pandemic. remains unchanged since 2009 while inflation reached 6.2%

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Transform or Die! Business Transformation is No Longer Optional

ijgolding

Whether you work in financial services, manufacturing, logistics or retail, no business today can ignore the rapid pace of change facing us all. Very much led by the never-ending advancement of digital technology, the business landscape and the challenges facing it, seem to change on a monthly basis.

Retail 186
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What Do Companies With Low Net Promoter Score Have in Common?

Retently

In industries with a low overall NPS, we’ve looked at consumer complaint data to learn which brands are the least likely to retain customers and earn positive feedback. The antivirus software company McAfee is at the bottom of the technology industry, earning a Net Promoter Score of 2. Ready to start?

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Redefining Convenience for the People of Africa: an Exclusive Interview with Mr. Joseph Kuvor, Customer Experience and Marketing Group Head, Zoona Transactions International

Customer Guru

Mr. Kuvor is the Group Head of Customer Experience and Marketing at Zoona Transactions International, a financial services organization based in Africa. Zoona is a financial services start-up. It is not always that the people do not have what it takes to have access to financial services. What are you doing on the field?

Groups 112
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This is Digital, Episode 6: What does it mean to put the customer first?

West Monroe

I was part of the team at Gartner that predicted the chief marketing officer would spend more on technology than the chief information officer. And we made that prediction in 2008 or 2009. And we were pretty close to nailing the timeline, but it was not about the technology. We thought it would come true in 2014 or 2015.