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Supercharging Your Tech Stack with Totango: Streamline Your Workflows

Totango

In 2009, Apple debuted its “There’s an app for that” commercials – and started a worldwide phenomenon. There are apps for email, taking notes, tracking calendar events, posting to social media and so much more. The phrase spread like wildfire and has provided fodder for cheesy dad jokes to this day. Start Streamlining Your Processes.

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Live Chat for Higher Education – The Ultimate 101 Guide

Comm100

Unlike phone support, live chat also provides a real-time communication channel that comes without high costs for those connecting internationally. By meeting student expectations, live chat has allowed TRU to connect with more prospective and current students.

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Power Countless Customer Experiences with inContact

NICE inContact

Our customer, Hoveround Corporation , a leading provider of power chairs, electric scooters and other mobility solutions, chose inContact for its inbound contact center solution in 2009.

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ESG Partners with Customer Success Community Platform inSided

Education Services Group

The partnership will include a series of guest articles on each company’s blog, collaborative virtual events such as podcasts and webinars, and additional co-created content on a variety of Customer Success topics. Founded in 2009, inSided is headquartered in Amsterdam with an office in New York. For more information visit insided.com.

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Who will be the next ‘United Breaks Guitars’? Don’t let it be you!

ijgolding

Many Customer Experience professionals will know them well – Maggie and David are the very successful owners of an events company called The Focus Group. It was also the #1 music video in the world for the month of July 2009 and has been studied at universities the world over.

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How to Stay Close to Customers While Working From Home

CSM Magazine

However, EY emphasises the need to use the right data when ‘training’ conversational AI, explaining that “The bot uses logic to determine user inquiries and connect with enterprise systems to get the desired results”. David Thompson, commented that, “Automation and digitisation have been turbo-charged by lockdown.”

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Waterstones – Is it right to do whatever it takes to improve the business AND the Customer Experience?

ijgolding

As I have already shared ‘the end’ of this post, let me now move to ‘the beginning’ Very often, I am inspired to write about events reported in the media. In 2009 one of the most prominent collapses in the industry came with the demise of Borders. The trading company is shown.”