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Seven CX Tips to Help Weather the 2021 Holiday Season ‘Everything Shortage’

CSM Magazine

Holiday season performance is ‘make it or break it’ for the entire year for most retailers, and Holiday 2021 is certainly no exception. In fact, 2021 is forecast to be one of the most treacherous holiday seasons since the Great Recession of 2008-2009. In August 2021 alone, 4.3 In August 2021 alone, 4.3

Tips 97
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5 Top Customer Service Articles For the Week of February 8, 2021

ShepHyken

(Fast Company) As we witnessed in the 2009 downturn, if companies react quickly and organize themselves well, there are many opportunities to be gained from this crisis. It proved to be, for many businesses, an accelerator of new processes and adaption of technology/innovation. Follow on Twitter: @Hyken.

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Exploring China’s research landscape and its future direction

Clarivate

China has emerged as a leading science and technology power on the global stage, rivaling western nations including the U.S. It shows an acceleration in published research output, which increased five-fold between 2009 and 2021, well outpacing the U.S.

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Metaverse, NFTs, Sustainability, And Loyalty – Highlights Of Singles’ Day 2021

Forrester's Customer Insights

Double 11 or Singles’ Day, the world’s largest online shopping festival that is bigger than Black Friday and Cyber Monday combined, has been consistently smashing mind-blowing gross merchandise value (GMV) records year by year since 2009.

Loyalty 26
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Frugality meets Accuracy: Cost-efficient training of GPT NeoX and Pythia models with AWS Trainium

AWS Machine Learning

The project was awarded 2009 National medal of Technology and Innovation. He was a recipient of the NSF Faculty Early Career Development Award in 2009. an AI start-up, and worked as the CEO and Chief Scientist in 2019-2021. He founded StylingAI Inc., Before joining industry, he was the Charles E.

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As Consumers Tighten Wallets, Marketers Can Tighten Customer Relationships

Optimove

consumers surveyed* (35%) responded that they will spend less in the 2022 holiday season than in 2021. The results align with confidence about what they will budget for holiday shopping, with 39% “less confident” and 19% “more confident” about holiday spending when comparing 2021 to 2022. .

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How Covid has Exacerbated the Customer Service Issue

Interactions

A recent study by the UK Institute of Customer Service found that complaints about poor customer service are at their highest levels since 2009. Organizations need to ensure they have technologies in place to enable their customer support staff to supply the high level of service they’re expected to provide. billion in 2020 , up 32.4%