Interactions

JULY 22, 2021

A recent study by the UK Institute of Customer Service found that complaints about poor customer service are at their highest levels since 2009. While initially sympathetic, consumers are now tired of being told that their long wait times on the phone or late deliveries are simply “because of Covid”. billion in 2020 , up 32.4%

Customer Service 62

Customer Service Travel Wait Times Poor Customer Service 62

Comm100

NOVEMBER 13, 2022

In 2021, this meant that 48% of organizations diversified the digital channels they support. In a 2021 report, 70% of agents surveyed reported feeling overwhelmed. Another of the growing customer service technology trends has seen a rise in chatbots and automation. in 2021. . How to improve customer service.

Tools 189

Tools Customer Service Tips Omni-Channel 189

Comm100

NOVEMBER 13, 2022

In 2021, 48% of organizations diversified the types of digital channels they used to reach customers. As support teams using omnichannel customer service platforms can handle queries faster, customers also enjoy reduced wait times. Queue length and wait time reports. Founded: 2009. Usage reports. Article by.

Omni-Channel 221

Omni-Channel Customer Service Chatbots Social Media 221