Daniel Group

SEPTEMBER 23, 2021

So, for some context, I joined Holt in 2008, January of 2008. How do we know how we’re doing?” ” Back then in 2008, we did some studies and we quickly came to the realization that the large customers, fantastic. So then we had to figure out how to do that. Edward Craner (01:58): You bet.

Net Promoter Score 98

Net Promoter Score Social Media Feedback Groups 98

ijgolding

NOVEMBER 28, 2014

In 2008, Dave Carroll’s guitar was broken by United Airlines. As a result I have become an active consumer advocate, author, keynote speaker, and advisor to large and small business on how to be a more effective storyteller in the digital age. Powerful stuff from the man who knows the effect that social media can really have.

Social Media 318

Social Media Airlines Video Consumers 318

Customers Rock!

APRIL 14, 2010

We had a great discussion around listening to customers, gathering social media feedback and turning it into action inside of a company, and of course we talked about the NetPromoter score and how to use it strategically. Radio , I had the opportunity to have a conversation with Richard Owen, CEO of Satmetrix.

Social Media 154

Social Media Case Study Financial Banking 154

ReviewTrackers

APRIL 21, 2021

Successful brands and marketers have learned to use customer feedback from review sites in ways that drive their search engine performance, social media strategy, and consumer engagement levels. What they are overlooking are review sites such as Yelp, mobile app stores , and social media review pages. MyBankTracker.

Banking 65

Banking Financial Insurance Social Media 65

Lumoa

JANUARY 2, 2022

Detractors Taint Your Brand Image In an age where social media has become the de-facto medium for news and gossip, negative reviews can travel very fast when posted on these channels. Sprout Social research shows that 47% of consumers have used social media to complain about a business.

NPS 208

NPS Net Promoter Score How To Social Media 208

Helen Dewdney

APRIL 11, 2020

Normally as followers of my blog and social media know, I always say fight and go for everything you can. However this could be considered an unfair contract term under the Consumer Rights Act 2015 or under the A Guide to The Consumer Protection from Unfair Trading Regulations 2008 and you should try and get it back using these.

Travel 73

Travel Hotels Social Media Consumers 73

Eptica

FEBRUARY 6, 2019

Showing the speed of change, in 2008 the five largest global companies were PetroChina, Exxon, General Electric, China Mobile and ICBC (China). For deeper insights you need to analyze the many real interactions that your organization has with customers every day, such what they say on email, chat or social media.

Automotive 73

Automotive Social Media Contact Center Banking 73

C Space

JULY 27, 2021

“These brands use insights from their social sets and their own experiences to build the brand with this in-depth knowledge of the consumers, and then they are connected via social media to get the message out.”. That has now become so important. It has filtered into the diamond industry very seriously.”.

Course 52

Course Trends Social Media Consumers 52

Pink Guava

APRIL 26, 2020

But there is always a silver lining after a doom, and history is the witness that every doom had been a change to start the NEW, be the dotcom, 2008 prime recession or the Great Depression of the 1920s. Worldwide usage of internet has increased 70% and social media up to 20-30% more than from pre-covid times. What can be done?

Social Media 84

Social Media Financial Innovation Employee Engagement 84

Helen Dewdney

OCTOBER 5, 2016

There is no mention at all of compensation, partial refund or how to make a complaint. Optional – say that you are disgusted with the way BA has handled this matter and will be spreading awareness of people’s legal rights via social media. The press release followed. There’s nothing on their website either!

Consumers 75

Consumers Travel Social Media Tips 75

Michel Falcon Experience

AUGUST 9, 2017

Welcome to my YouTube channel where I teach you how to use customer experience and. Today I’m going to share how to increase your Net Promoter Score response rate to get even more customer data to better your business. I was first introduced to Net Promoter Score in 2008 when I was working for 1-800-GOT-JUNK? Like this video.

Net Promoter Score 76

Net Promoter Score Social Media Video Survey 76

Grade.us

OCTOBER 17, 2017

What is this, 2008?” Everyone’s focus seems to be on social media and how to optimize that. Start linking your review profiles to your website and social media platforms. The post How to Encourage Customers to Use Keywords in their Online Reviews appeared first on Blog | Grade.us.

Hotels 45

Hotels How To Social Media Consumers 45

Helen Dewdney

DECEMBER 17, 2018

The Consumer Protection from Unfair Trading Regulations 2008 t o be specific. This was a breach of The Consumer Protection from Unfair Trading Regulations 2008. I will also share my experience on social media and relevant review forums.”. So, I wrote to customer services. I reiterated what I expected as redress.

Customer Service 54

Customer Service Course Policies Consumers 54

BirdEye

OCTOBER 31, 2023

Customers today heavily depend on online review sites, public forums, and social media channels when choosing businesses. Proactive management of negative feedback Reputation management companies can flag negative reviews or social media mentions as soon as they go online.

Company 109

Company Management Social Media How To 109

Chadwick Martin Bailey

DECEMBER 4, 2019

More specifically, the technology brands we covered had lower association with being “trustworthy” than our bundle of Financial Services brands, despite the financial meltdown of the 2008 Great Recession still in people's collective consciousness, and just two years after the massive Experian credit history data breach.

Brands 52

Brands Social Media Financial Analysis 52

Helen Dewdney

DECEMBER 17, 2018

The Consumer Protection from Unfair Trading Regulations 2008 t o be specific. This was a breach of The Consumer Protection from Unfair Trading Regulations 2008. I will also share my experience on social media and relevant review forums.”. So, I wrote to customer services. I reiterated what I expected as redress.

Customer Service 33

Customer Service Course Policies Consumers 33

NetBase

MAY 7, 2020

Using the 2008 recession to navigate through this rough terrain, Europe is predicting the largest quarterly decline in economic activity since World War II, meaning approximately an 8 to 13 percent drop in gross domestic product (GDP) , even with precautionary measures in place. Learnings from Europe. Preparing for Unpredictable Waters.

Retail 71

Retail Consumers Social Media Government 71

Helen Dewdney

SEPTEMBER 28, 2017

14] says that a trader must comply with Consumer Protection from Unfair Trading Regulations 2008 and it must show that it has a due diligence system in place to prevent misleading practices. With the increase of the use of social media, more and more people are sharing their experiences and sharing intelligence!

Social Media 36

Social Media Consumers Examples Loyalty 36

Ann Michaels and Associates

JANUARY 23, 2018

If you’re not sure how to respond in a scenario, think about what’s the kindest, most honest thing to do. As customer service expands into social media, there’s an increased risk for fake accounts that enrage (rather than delight) customers. Always keep an eye on social media accounts. United’s Big Goof Up.

Customer Service 40

Customer Service Social Media e-support Retail 40

LiveChat

JANUARY 23, 2020

Think about how to divide your community into different categories, and what would be the best ways to engage your members. Many community members won’t have to come to your live chat or ping you on social media because they will get advice on how to solve their problems from fellow community members.

Brands 69

Brands Gamification Groups Feedback 69

Natalie Petouhof

JANUARY 29, 2016

Tweet I remember back in 2008-2009 being asked whether social / digital / communities had any business value. In wanting others to see what I saw, I started down the road of creating ROI models for digital / social / online communities. There will be info on how to apply to the 2016 SuperNova Awards soon!

ROI 40

ROI B2C Case Study B2B 40

Wootric CX Blog

FEBRUARY 14, 2019

He has implemented successful CX, VoC, social media and marketing programs and led highly-engaged teams, both co-located and remote around the globe. In 2008 Shep was inducted into the National Speakers Association Hall of Fame speaker for lifetime achievement in the professional speaking industry. ” Jeanne Bliss.

Customer Journeys 67

Customer Journeys Consulting Customer Experience Professionals Chief Customer Officer 67

Chattermill

MAY 12, 2019

What’s more, The Effortless Experience shows teams with step by step guides of how to put an idea into action through a handful of templates and tools for reducing costs, decreasing churn, and delivering effective customer experience for customers. in 2000 to over $1 billion in 2008 by focusing relentlessly on customer success.

Customer Experience Professionals 56

Customer Experience Professionals Customer Experience Hotels Net Promoter Score 56

ReviewTrackers

JANUARY 18, 2018

But user-generated content and customer reviews actually serve as a great tool for building consumer trust, and successful brands and marketers have learned to use customer feedback from third-party review sites in ways that drive their search engine performance, social media strategy, and consumer engagement levels. MyBankTracker.

Banking 17

Banking Financial Insurance Brands 17

LiveChat

JANUARY 23, 2020

Think about how to divide your community into different categories, and what would be the best ways to engage your members. Many community members won’t have to come to your live chat or ping you on social media because they will get advice on how to solve their problems from fellow community members.

Brands 28

Brands Gamification Groups Feedback 28

QuestionPro Audience

JUNE 11, 2022

Crowdsourced polling using social media is similar to social media-assisted crowdsourcing, and coverage is superior to online panels. . 2016) who used the Cooperative Congressional Election Study (CCES), which interviewed 1,068 respondents via RDDs during the 2008 presidential election cycle.

Engagement 195

Engagement Advertising Survey Social Media 195

NobelBiz

FEBRUARY 22, 2023

Given the ongoing evolutions in the online and digital worlds, using telephony, Webchat and social media to maximize business development is ideal for improving your company’s customer service and also the customer experience. In this article, we dissect Customer Service 7 pain points in call centers, and how to tackle them.

Call Center 52

Call Center Customer Service Contact Center Social Media 52

Currency Alliance

OCTOBER 12, 2021

This article explains the importance of co-creation of value in loyalty: what it implies, the benefits it confers and how to get started. Equally, social media, product reviews, customer referrals, and other touchpoints could become loyalty-enabled. This is way better service than I get from that other brand.”. …or….

Loyalty 59

Loyalty Loyalty Programs Airlines Travel 59

Storyminers

JULY 6, 2020

We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. Adam Toporek. Aimee Lucas. Show podcast and a regular contributor to Forbes.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Magellan Solutions

JULY 5, 2021

Social Media Experts. This is the only call center firm where they have a proposed solution on how to continue operating despite the lockdown situation. East Joint Marketing Solutions started as a BPO company that offers services to US companies in 2008. Social Media Marketing. Executive Assistants, .

Call Center 40

Call Center Company Omni-Channel e-support 40

Kustomer

MARCH 31, 2020

On that note, Merilee did an experiment with her social media followers. Listen Now: Listen to “How to be Prepared in Times of Crisis | Dr. Merilee Larsen” on Spreaker. …Our brains that knows we’re panicking and so that’s all we know how to get. But it must be… Merilee Larsen: (05:54).

Exercises 52

Exercises Social Media Conference Travel 52

NobelBiz

MAY 17, 2022

Given the ongoing evolutions in the online and digital worlds, using telephony, Webchat and social media to maximize business development is ideal for improving your company’s customer service and also the customer experience. In this article, we dissect Customer Service 7 pain points in call centers , and how to tackle them.

Call Center 52

Call Center Customer Service Contact Center Social Media 52

Storyminers

JULY 6, 2020

We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. Adam Toporek. Aimee Lucas. Show podcast and a regular contributor to Forbes.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Michel Falcon Experience

MARCH 23, 2023

Welcome to the People-First Culture Podcast with me, Michel Falcon, where I share lessons I’ve learned and those of others on how to build a more purposeful business and career. And when were we ever taught how to run successful meetings? How effective is what we have been taught, in practicality, in using it within businesses?

Meeting 60

Meeting How To Culture Video 60

Helen Dewdney

JULY 12, 2015

As author of Amazon bestseller How to Complain: The Essential Consumer Guide to Getting Refunds, Redress and Results and writer of the popular blog www.thecomplainingcow.co.uk I replied immediately saying this: “I don’t find this acceptable. 1) I took out the subscription nearly two months ago.

Course 30

Course Social Media Advertising Consumers 30

Kustomer

APRIL 9, 2020

The last big recession was in 2008 and no one wants to relive that. However, John DiJulius recently wrote an article about how to prepare for a recession and in his discussion with Gabe, he explains why recessions can be good for businesses. You’d call it how to make your business recession proof. He states, “the U.S.

Loyalty 59

Loyalty Airlines Leadership Groups 59

NetBase

JUNE 25, 2019

And they’re limited to social media posts only. It analyzes all sources of customer experience data , including social media, ratings and reviews, and internal data sources as well. How about: NetBase. sec Search all data from 2008 to now. 20 sec Search all data from 2008 to now. Nearest Competitor.

Analytics 73

Analytics Social Media Innovation e-support 73