Brandwatch CX

SEPTEMBER 14, 2023

Discover how to effectively schedule social media posts and boost your online presence. Plan your social media posts with our free scheduling tips

Social Media 61

Social Media How To Tips 61

ReviewTrackers

MAY 11, 2020

Social media gives customers the opportunity to voice their opinion about your business in an open space. That’s why businesses should manage their reputation on social media. And how exactly can it help your business? . What is Social Media Reputation Management? Why You Need Social Media Management.

Social Media 171

Social Media Management How To Consumers 171

GetFeedback

NOVEMBER 20, 2019

But one sometimes overlooked method of collecting feedback is by meeting your customers where they are— distributing surveys through social media. . Why social media is a gold mine of customer feedback. billion people use social media. . And of those 2.82 billion people, many are your customers. .

Social Media 284

Social Media Feedback Chatbots Survey 284

BirdEye

MARCH 5, 2024

This practice, done by social media monitoring tools, enables brands to keep a pulse on their online reputation and insights into consumer behavior and emerging trends. Following this, when Birdeye conducted a survey, we found an interesting fact: 81% of businesses manage social media at the corporate level.

Social Media 57

Social Media Multi-Channel Trends Tips 57

Steve DiGioia

JANUARY 8, 2018

Do you reach out on social media to the businesses you purchase from? Your Facebook or Twitter account provides an opportunity to let them know how happy you are with their product – or not! So, how do you tell if your favorite brand monitors social media? This original article was written by Steve DiGioia.

Social Media 173

Social Media Brands How To Customer Service 173

BirdEye

MARCH 10, 2023

Social media is a crucial component of any company’s marketing strategy. With billions of people using social media platforms every day, it’s no wonder businesses are eager to establish a strong online presence. However, simply having a presence on social media just isn’t enough.

Social Media 98

Social Media Metrics Return on Investment Ecommerce 98

Uniphore

JULY 1, 2021

Findings reveal fundamental issues with how contact centers operate today , covering a wide range of knowledge management and workforce engagement management topics such as hiring, onboarding, training, quality management, performance management, and coaching. Expert Panel Reflects On Sad Social Media Rants to Reveal 7 Surprising CX Insights.

Social Media 218

Social Media Call Center Study Contact Center 218

Brandwatch CX

FEBRUARY 20, 2024

Here’s how to decide on the right tool to monitor your brand on social media. Millions of data points are created every day on social media. In some of our previous posts we emphasised on the importance of successful brand monitoring , its most important features , and how to make the most of it.

Social Media 87

Social Media Tools ROI Measurement 87

ReviewTrackers

JULY 28, 2021

Insurance and Social Media. Social media marketing for insurance is experiencing major growth. While providers recognize that insurance social media marketing is essential to future growth, many struggle to keep up with the pace and drive real results from their efforts. But there are challenges.

Social Media 175

Social Media Insurance Marketing Tips 175

C3Centricity

APRIL 23, 2024

Content marketing, email marketing, and social media platforms provide avenues for reaching large audiences at a fraction of the cost of traditional advertising. Embrace Cost-Effective Digital Marketing Strategies Digital marketing offers a plethora of cost-effective strategies that CMOs can leverage.

ROI 226

ROI Marketing Social Media How To 226

Comm100

MAY 7, 2024

Read on to explore these top strategies to transform your operations and learn how to streamline customer service within your team. Before we dig into how to streamline customer service, let’s explain the most common benefits: Minimizing delays : Customers today have little patience for long wait times.

Customer Service 130

Customer Service Strategy Self Service How To 130

BirdEye

FEBRUARY 28, 2023

Having a social media presence is crucial for success in today’s market. Social media has become a primary way for people to discover and purchase new products, which means hiring a dedicated social media manager can seriously benefit your business. Table of contents What is a social media manager?

Social Media 98

Social Media Management Analytics Strategy 98

BirdEye

NOVEMBER 21, 2022

When it comes to social media, analytics is everything. Without understanding the numbers behind your social media efforts, you’ll have no way to determine whether or not your campaigns are successful. Thankfully, social media analytics is becoming easier and more accessible.

Social Media 98

Social Media Analytics Multi-Channel Metrics 98

Brandwatch CX

JANUARY 29, 2024

Your social media platforms can be a gold mine for leads. If you get it right, social media lead generation is a viable and valuable strategy. Our social media marketing guide will get you going on that front. Just be careful how you do it. So how do you do it?

Social Media 98

Social Media Tips Groups Brands 98

Vonage

APRIL 25, 2019

Social media teams – both marketing and customer service – often sit by themselves in organizations, likely because management doesn’t quite know what to do with them. Integrating with the core business ensures that the social media team is engaged with other business units to share and act upon customer feedback.

Social Media 321

Social Media Rewards Programs Feedback Call Center 321

Brandwatch CX

FEBRUARY 20, 2024

Here’s how to decide on the right tool to monitor your brand on social media. Millions of data points are created every day on social media. In some of our previous posts we emphasised on the importance of successful brand monitoring , its most important features , and how to make the most of it.

Social Media 75

Social Media Tools ROI Measurement 75

ShepHyken

APRIL 23, 2021

He shares customer service best practices that successful brands use to help their customers on social media. Businesses have been using social media for years now to publish content, engage with their audiences, advertise their products, and stand up for social causes. . Data tells us that one-third of U.S.

Social Media 127

Social Media Examples Brands Customer Service 127

GetFeedback

JANUARY 28, 2020

In this article we are going to talk about how to use social media to attract and retain customers via 5 proven-to-work strategies.

Social Media 195

Social Media Customer Retention Strategy Customers 195

BirdEye

FEBRUARY 21, 2023

Social media has completely changed the way we communicate and connect with one another over the past two decades. Social media is also a powerful marketing tool used by businesses of all sizes. We’ll start by discussing some of the key concepts and benefits of using social media. 84% of U.S.

Social Media 98

Social Media Management Multi-Channel Analytics 98

Russel Lolacher

MARCH 29, 2022

Social public service isn’t effective off the side of your desk. Whether you’re trying to start a successful social media presence for your public service organization or grow an existing one to better serve the public and your organization, there are a few key ingredients you’ll need to be impactful.

Social Media 98

Social Media How To Resources Leadership 98

BirdEye

AUGUST 1, 2023

Over 75% of small businesses use social media platforms to promote their content, products, and promotional campaigns. If this sounds like something that plagues your business too, it is time to understand the world of social media meta tags. Fixing these can help you improve your success on social media.

Social Media 52

Social Media How To Guidelines Tools 52

BirdEye

AUGUST 1, 2023

Over 75% of small businesses use social media platforms to promote their content, products, and promotional campaigns. If this sounds like something that plagues your business too, it is time to understand the world of social media meta tags. Fixing these can help you improve your success on social media.

Social Media 52

Social Media How To Guidelines Tools 52

BirdEye

DECEMBER 30, 2022

As a social media manager, your success hinges on how well you can engage with and grow your audience. Figuring out the best time to post content on each social media platform can make or break your campaigns. Table of contents When is the best time to post on social media in general? Try A/B testing.

Social Media 98

Social Media B2C Healthcare B2B 98

BirdEye

DECEMBER 8, 2022

Using social media to grow your business’s presence online is a great start, but keeping up with new platforms can be challenging. There are more than a dozen types of social media with more popping up every day. Table of contents Choosing the right social media types for your business 1. Social networks 2.

Social Media 98

Social Media Brands Video Entertainment 98

Comm100

MARCH 20, 2024

Canada, and the UK, and offers insights into how digital communication can play a pivotal role in reversing this trend. Read on to find out how to increase trust in government institutions and agencies. Social media enables governments to share real-time updates, providing a reliable information source and countering misinformation.

Government 196

Government Communication Self Service Chatbots 196

Magellan Solutions

MARCH 19, 2024

With so much content shared online, filtering out inappropriate, harmful, or illegal material is essential, making content moderation in social media marketing challenging. About 60% of social media users want more control over the posts they see on their feeds. What is Social Media Content Moderation?

Social Media 52

Social Media Marketing Guidelines Advertising 52

BirdEye

DECEMBER 21, 2022

Social media is an ever-changing landscape where trends rise and fall every day. If you aren’t keeping a close eye on the latest social media trends, you might be left guessing while your follower count decreases. TikTok knows what they have – and they also know how to stay profitable. billion users by 2023.

Social Media 97

Social Media Trends Video Brands 97

BirdEye

OCTOBER 30, 2023

Local social media marketing is a game-changer for small business owners. Looking for a quick and actionable answer on leveraging local social media marketing? Local social media marketing is a digital strategy that leverages social media platforms to target nearby potential customers for local businesses.

Social Media 57

Social Media Marketing Advertising Video 57

Russel Lolacher

JANUARY 5, 2022

Whether you’re trying to start a successful social media presence for your public service organization or grow an existing one to better serve the public and your organization, there are a few key ingredients you’ll need to be impactful. Serious Social Media. Success Barriers. You can also have more than one.

Social Media 98

Social Media How To Leadership Culture 98

Doing CX Right

SEPTEMBER 26, 2021

Listen to Madalyn Sklar, social media evangelist, explain how to enhance customer relationships, build communities, and gain competitive info. The post Leveraging Social Media For Customer Service & Competitive Insights appeared first on Doing CX Right.

Social Media 111

Social Media Customer Service Customer relationships Customers 111

Ecrion

SEPTEMBER 22, 2020

Use Each Social Media Platform Wisely |. While you’re probably already busy building your social media presence, writing your blog, and shooting video, there’s another marketing tool you’re probably forgetting all about — infographics. This type of approach simply won’t do on social media.

Social Media 102

Social Media Infographics How To Entertainment 102

BirdEye

AUGUST 28, 2023

Having a social media profile is one thing, but successfully implementing a strong social media management strategy is a different story for a business. In this blog, you will learn actionable steps to create an irresistible social media profile for your business. Watch the Free Demo Now.

Social Media 52

Social Media Strategy Entertainment Multi-Channel 52

CSM Magazine

FEBRUARY 16, 2023

With 97% of Fortune 500 companies now using social media, s ocial channels such as Twitter and LinkedIn have become an integral component of business customer service strategies. This trend is expected to accelerate as companies seek out new ways to use social media for customer service needs.

Social Media 64

Social Media Customer Service Guidelines Customer Service Strategies 64

Brandwatch CX

JULY 5, 2023

We explain what social media management is, how to do it, and why it’s important.

Social Media 84

Social Media Management How To 84