Experience Matters
DECEMBER 22, 2014
Hall joined the D-backs in May 2005 as Senior Vice President, Communications, was named president in September 2006 and CEO in January 2009. But Hall is so committed to the culture, fan experience, and community items that he told me that the organization was cutting baseball payroll this year instead of cutting those other items.
Maru Group
MARCH 16, 2021
And while the way people relate to sports is transforming, our research reveals that the Super Bowl remains by far and away the most popular and exciting cultural and sporting event in America. But it also stands out as a shining example of how powerful a hold sport can have on the culture. But its popularity is enduring.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Customer Bliss
JANUARY 17, 2019
As the banking industry continues to focus more on customer experience and innovation, I think this is a good conversation to have at the beginning of 2019. When Lisa started working at Netspend in 2006, the company was relatively small and was in an industry that didn’t really exist before the company itself existed.
Qualtrics
DECEMBER 5, 2019
What is disruptive innovation? The term ‘disruptive innovation’ is attributed to Harvard professor of business Clayton Christiansen , who helped develop the concept in the 1990s. Lego – from kids’ toy to cultural tool. But what does it truly mean to be disruptive, and what’s the key to doing it well? Request a Demo.
Natalie Petouhof
MARCH 6, 2017
Winning leaders have realized the value of a strong and effective culture as a crucial, competitive advantage. The speakers will share research, insights and strategies for building the culture of a company that magnetically attracts the top talent. VP, Program Executive, Innovation and Transformation Center (ITC), Salesforce.
ijgolding
JUNE 16, 2015
Fortunately help is at hand – and has been since 2006. Competency Four: Proactive Experience Reliability & Innovation – Know before customers tell you, where experiences are unreliable. Tell the story of customers’ lives. Deliver one-company consistent and desired experiences.
SurveySparrow
JANUARY 1, 2020
You wrote your book “Chief Customer Officer : Getting Past Lip Service to Passionate Action” back in 2006. Tell us about what major changes you’ve seen in the CX space from 2006 to now? But you’ve been in the industry before it started really heating up. And we watch them try to achieve actions or goals.
Expert insights. Personalized for you.
313 
Let's personalize your content