Horizon CX
JANUARY 6, 2020
Here we are—January 2020—another new year just beginning—and an election year as well. Not to get overly political here, but as we are now in the election year 2020, I find myself in that contradictory space again and longing for some moderation among the candidates on both sides of the spectrum. Excitement abounds. Noam Chomsky.
C Space
OCTOBER 2, 2020
The Brand Move Roundup – October 2, 2020. Enough is enough, it’s 2020,” said Danela Žagar, global brand manager for Intimina. million towards voting initiatives in 2020, including the American Civil Liberties Union, Fair Count and the National Domestic Workers Alliance.
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Team Support
JANUARY 20, 2021
Proactive customer engagement accounts for more than a quarter (28%) of Support interactions and grew by 14% from 2019 to 2020. Technology tools such as TeamSupport’s proprietary Customer Distress Index ® (CDI) make it easy. From Reactive Support to Proactive Success. Overall support demand grew by 10.6%
Kustomer
NOVEMBER 1, 2021
Since formally hitting the scene in 2004, the podcast space has become an exciting resource and touchstone for business information and trends. Considered a converged medium as well as disruptive technology, the podcast unites the internet with traditional radio broadcasting. The Power of the Podcast.
Team Support
JANUARY 12, 2021
Nearly a third (30% to be exact) of technology companies have come to market with, or moved exclusively to, a subscription licensing model. Support organizations must prepare to scale to meet growing demand as they are increasingly called upon to participate in success-related activities. The Subscription Effect.
Interactions
OCTOBER 17, 2019
“When Interactions started out in 2004, a streamlined customer experience certainly wasn’t considered the business necessity that it is today. 15 years ago, the impact that technology has on customer care could not have been predicted. Working in today’s most innovative technology space, AI, the focus is always on the future.
Wired and Dangerous
MAY 5, 2021
Following the Gatien precedent, a Caretakers agreement could be entered into before the end of that period, on foot of which Mr. b) The original or certified copy of technology transfer contract (in case of unavailability of the contract in Vietnamese, a notarized or certified Vietnamese translation of that contract shall be submitted).
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