2003 Related Topics 
Forrester's Customer Insights
AUGUST 24, 2023
The FBI’s Cyber Division issued an advisory which “strongly advises” that organizations still using Barracuda Networks Email Security Gateway (ESG) appliances affected by an exploit of CVE-2023-2868 remove those appliances “immediately.” This advisory builds on the vendor’s own recommendations to replace its ESG appliances.
InMoment XI
DECEMBER 23, 2019
Developed by Fred Reichheld in 1993 and published in a Harvard Business Review article in 2003 entitled The One Number You Need to Grow his initial research suggested. Understanding NPS The Net Promoter Score (NPS) or “the ultimate question” as it is commonly referred to, has a history that dates back a full 26 years. View Article.
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InMoment XI
OCTOBER 12, 2017
Introduction In 2003 Fred Riechheld introduced the Net Promoter Score (NPS) as the “one number you need to grow” within the customer experience field. Since that time, many companies have adopted this measure. At MaritzCX we are often asked about our perspective on the use of the Net Promoter Score (NPS) versus other customer experience.
InMoment XI
OCTOBER 12, 2017
Introduction In 2003 Fred Riechheld introduced the Net Promoter Score (NPS) as the “one number you need to grow” within the customer experience field. Since that time, many companies have adopted this measure. At MaritzCX we are often asked about our perspective on the use of the Net Promoter Score (NPS) versus other customer experience.
Feedbackly
APRIL 29, 2021
The concept first appeared in 2003 in the. Net Promoter Score (NPS) essentially measures the likeliness of customers to recommend your business to others.
mopinion
OCTOBER 18, 2021
In 2003, Reichheld, Bain & Company and Satmetrix Systems wrote about the metric in the Harvard Business Review. The infamous marketing metric, the NPS, or net promoter score, is about to celebrate its 20th anniversary. The article dictated that NPS score shows how satisfied and loyal customers are by asking just one, simple question.
ModSquad
MARCH 2, 2023
In 2003, the Wounded Warrior Project (WWP) began its journey as a grassroots effort providing basic care and comfort items to hospitalized veterans, specifically the first wounded service members returning home from Iraq and Afghanistan. How the right team can make all the difference. Sometimes, moderation is just moderation.
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