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2003 Called, And It Doesn’t Want Its Email Security Appliances Back

Forrester's Customer Insights

The FBI’s Cyber Division issued an advisory which “strongly advises” that organizations still using Barracuda Networks Email Security Gateway (ESG) appliances affected by an exploit of CVE-2023-2868 remove those appliances “immediately.” This advisory builds on the vendor’s own recommendations to replace its ESG appliances.

Trends 48
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The Power of The Ultimate Question

InMoment XI

Developed by Fred Reichheld in 1993 and published in a Harvard Business Review article in 2003 entitled The One Number You Need to Grow his initial research suggested. Understanding NPS The Net Promoter Score (NPS) or “the ultimate question” as it is commonly referred to, has a history that dates back a full 26 years. View Article.

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NPS: Using It Correctly

InMoment XI

Introduction In 2003 Fred Riechheld introduced the Net Promoter Score (NPS) as the “one number you need to grow” within the customer experience field. Since that time, many companies have adopted this measure. At MaritzCX we are often asked about our perspective on the use of the Net Promoter Score (NPS) versus other customer experience.

NPS 199
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Employee NPS®: How to Use this Valuable Employee Engagement Tool

Genroe

Since late in 2003, Net Promoter Score and the Net Promoter Score process have been used by an ever-increasing number of companies as a way to measure and improve customer loyalty. […] The post Employee NPS®: How to Use this Valuable Employee Engagement Tool appeared first on Genroe | Customer Experience | Net Promoter Score.

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Secret Service Turns 20! And The DiJulius Group Is Born, With Superior Customer Service As The Single Biggest Competitive Advantage

The DiJulius Group

On January 15th, 2003, my first book, Secret Service: Hidden Systems That Deliver Unforgettable Customer Service, came out. Secret Service detailed how we had built John Robert’s Spa, known locally in Northeast Ohio, into a brand with superior customer service as the single biggest competitive advantage. Read Full Article.

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NPS: Using It Correctly

InMoment XI

Introduction In 2003 Fred Riechheld introduced the Net Promoter Score (NPS) as the “one number you need to grow” within the customer experience field. Since that time, many companies have adopted this measure. At MaritzCX we are often asked about our perspective on the use of the Net Promoter Score (NPS) versus other customer experience.

NPS 150
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When NPS is the Wrong Metric to Measure

Feedbackly

The concept first appeared in 2003 in the. Net Promoter Score (NPS) essentially measures the likeliness of customers to recommend your business to others.

NPS 95