Centriam Customer Experience Lab

AUGUST 23, 2018

Centriam’s Data Science team recently authored a new white paper on the massive opportunities for modern machine learning algorithms to improve customer experience. Imagine if you could increase your save rate, upsell attachment, or survey completion rate by 62%!

Customer Experience 150

Customer Experience Analytics Survey Report 150

Uniphore

JANUARY 21, 2022

AI-powered analytics optimize patient and member services. Organizations need to assess their current barriers to consumer satisfaction and deploy analytics and patient-centric technologies to improve the convenience, speed and transparency of care. Consumer expectations today are higher than ever. Download the Whitepaper.

Healthcare 147

Healthcare Analytics Self Service Consumers 147

Clarivate

APRIL 3, 2024

We explored these timely topics with a panel of experts, capturing their insights in a new white paper entitled “The future of the IP legal profession: Balancing the rise of artificial intelligence with human expertise.” You can access it here. Listen to the full panel discussion using the on-demand webinar link here. Embrace change.

Technology 59

Technology Strategy Analytics Government 59

Calabrio

SEPTEMBER 21, 2016

In addition to the low level of data capture, almost half of all organizations (40%) have no contact center analytics capabilities. Learn more about how to turn your contact center into a business intelligence hub in this complimentary white paper. They’re making their agents smarter to make interactions better.

Contact Center 100

Contact Center Analytics Technology Customer Voice 100

NICE inContact

JULY 26, 2019

From robotic procession automation to machine learning and intelligent analytics, AI’s impact on profits is clear — even with a measured, practical approach. Discover the possibilities in our latest white paper: AI for CX: Practical Investments, Proven Return. Download the white paper today.

Contact Center 137

Contact Center Chatbots Call Center Analytics 137

InMoment XI

NOVEMBER 2, 2021

Check out our white paper, “Understand and Predict Your Customers’ Needs with Customer Journey Analytics,” you’ll learn more about understanding your customer journey, identifying what matters most to your customers, predicting customer concerns and behaviors, and how that information helps you to drive business growth.

ROI 260

ROI Customer Retention Infographics eBook 260

datastax

DECEMBER 19, 2018

The past several releases of DSE have included several pivotal analytics innovations, specifically the popular Always On Spark SQL and DataStax Enterprise File System (DSEFS) features. we’ve rounded out the DSE Analytics Kerberos authentication story by providing support for DSEFS REST API users. DSEFS Kerberos. In DSE 6.7,

Analytics 67

Analytics System Innovation Resources 67

NICE inContact

AUGUST 20, 2019

Sheila McGee Smith, the founder and principal analyst at McGee-Smith Analytics, a leading customer experience industry analyst and strategic consultant, has developed a framework to help you build your modernization plan. Modernizing your contact center software may seem like a big job.

Contact Center 136

Contact Center Contact Center Software Call Center Omni-Channel 136

NICE inContact

AUGUST 20, 2019

Sheila McGee Smith, the founder and principal analyst at McGee-Smith Analytics, a leading customer experience industry analyst and strategic consultant, has developed a framework to help you build your modernization plan. Modernizing your contact center software may seem like a big job.

Contact Center 136

Contact Center Contact Center Software Call Center Omni-Channel 136

Bob Hayes

SEPTEMBER 18, 2017

A new customer analytics survey of 80+ companies provides a look into the state of analytics in customer programs. Only 32% of respondents are satisfied with their company's use of analytics to create a competitive advantage. Download the free white paper, " State of Analytics in Customer Programs, " by clicking the image.

Analytics 113

Analytics Loyalty Data Competitive Advantage 113

TechSee

OCTOBER 19, 2021

Use of Analytics. Reverse logistics stakeholders can leverage analytics to identify patterns and trends in returns. To learn more about how your business can use visual assistance technology to resolve the headache of how to reduce returns, download the White Paper here. Truck Roll Rates, and. First Contact Resolution.

How To 124

How To e-support Self Service Retail 124

Clarivate

FEBRUARY 28, 2024

This begs the question: What computational and analytical tools are available for mining and interpreting rare disease data, and how can companies bridge the gap between data generation and actionable insights? This subject is discussed in a forthcoming white paper from Clarivate.

Tools 59

Tools Healthcare Analysis Analytics 59

Kayako

MAY 13, 2022

White papers. The advantage of requiring registration is you can track customer behavior and track search and usage analytics of individual users. Put yourself in the customer’s shoes and be sure the tone of the writing is appropriate for them and not tailored for the agent’s position. Blog posts. User guides. How-to guides.

Self Service 275

Self Service Knowledge Base e-support Policies 275

Bob Hayes

DECEMBER 17, 2017

The importance of analytics continues to grow in business and beyond. I did my part this year to spread interest in analytics to more people. All of my top blog posts of 2017 (most reads) are all related to analytics, with posts that address data science, artificial intelligence and machine learning. What Must You Ask?

Analytics 46

Analytics Data Competitive Advantage Social Media 46

Confirmit

JANUARY 9, 2018

In this eBook, we’ll dive into basic, advanced, and predictive analytics to help you learn how you can leverage these tools to drive your Voice of the Customer program forward. Voice of the Customer White Papers. With that information, you could plan the most effective steps to drive revenue or beat out the competition.

Analytics 40

Analytics eBook Tools Data 40

Confirmit

JANUARY 9, 2018

In this eBook, we’ll dive into basic, advanced, and predictive analytics to help you learn how you can leverage these tools to drive your Voice of the Customer program forward. Voice of the Customer White Papers. With that information, you could plan the most effective steps to drive revenue or beat out the competition.

Analytics 40

Analytics eBook Tools Data 40

Bob Hayes

DECEMBER 17, 2017

The importance of analytics continues to grow in business and beyond. I did my part this year to spread interest in analytics to more people. All of my top blog posts of 2017 (most reads) are all related to analytics, with posts that address data science, artificial intelligence and machine learning. What Must You Ask?

Analytics 40

Analytics Data Competitive Advantage Social Media 40

Vonage

MARCH 26, 2018

For example, using AI in conjunction with a speech analytics solution allows service managers to easily access the once abstract insights captured during contact center conversations. Also, be sure to check out our latest white paper, 3 Key Customer Service Trends for 2018 , the definitive guide for how to win at CX this year.

Omni-Channel 228

Omni-Channel Trends Customer Service Contact Center 228

NICE inContact

OCTOBER 29, 2018

Sheila McGee Smith, the founder and principal analyst at McGee-Smith Analytics, a leading customer experience industry analyst and strategic consultant, has developed a decision framework to help contact center leaders navigate this process with confidence.

Contact Center 120

Contact Center Contact Center Software Call Center Omni-Channel 120

Gravy Analytics

AUGUST 19, 2019

Gravy Analytics processes billions of location signals every day to build its Data-As-A-Service (DaaS) offerings, like Observations and Visitations data. The post Getting Started with Location Intelligence: Visitations appeared first on Gravy Analytics. How could location intelligence help you and your business?

Hotels 71

Hotels Travel ROI Consulting 71

Calabrio

JULY 29, 2016

Analytics technology has reshaped the contact center space, and organizations that have embraced it to improve the quality of customer interactions are gaining the upper hand competitively. Here are three ways your call center can improve quality assurance through analytics. Go beyond random sampling.

Contact Center 100

Contact Center Self Service Analytics Omni-Channel 100

datastax

JANUARY 15, 2019

However, one of the key benefits of a NoSQL database with a distributed architecture is that it provides a solid framework for running analytics right on the platform. This means members of the organization can run real-time and batch analytics on data to perform analytics quickly and efficiently. READ NOW.

Analytics 94

Analytics Data Metrics System 94

Talkdesk

DECEMBER 1, 2020

Reporting & Analytics: How an organization analyzes real-time and historical data to drive decisions and generate better business outcomes. Feedback: How an organization delivers customer surveys, collects responses, and analyzes and implements changes based on results.

Contact Center 104

Contact Center How To Roadmap Customer Centricity 104

datastax

JUNE 27, 2019

The rapidly growing number of IoT use cases in the next decade, prompted by 5G mobile data networks, means that some data will require an immediate response and real-time analytics will be critical for managing data in both the short term and long term. The Top Data Management Challenges of Hybrid Cloud (white paper).

Data 107

Data Management Competitive Advantage Connections 107

CSM Magazine

JUNE 2, 2021

Tom is one of the loyalty industry’s most respected experts, with over 15 years’ experience in analytics and customer engagement roles at the likes of IRI, Aimia, Reward Insight and Collinson.

Loyalty 52

Loyalty Travel Fashion CRM 52

Education Services Group

JULY 30, 2018

Evaluate your analytics from new perspectives and dig deeper into them. Download our white paper, Success Through Segmentation. Check out this white paper to learn more about that.) Learn more about driving CS through segmentation in our white paper, Success Through Segmentation. Utilization rate.

Comparison 53

Comparison Analysis Metrics Customer Success 53

Clarivate

OCTOBER 5, 2023

In the latest white paper from Clarivate , three IP legal experts examine how IP legal teams can drive positive change by considering the counterintuitive, investing during uncertainty to avoid playing defence later. Is this the right time for your team to make strategic investments in new ways of working?

Strategy 59

Strategy Competitive Advantage Financial Innovation 59

Natalie Petouhof

AUGUST 15, 2022

Ideally, listening uses advanced analytics and artificial intelligence (AI) to uncover issues and opportunities. There is a sort of corporate amnesia where who you were at the start of the journey, and where you’ve been, is completely forgotten,” noted Charlie Godfrey, Senior Director at Genesys in “The business case for empathy” white paper.

Customer Experience 52

Customer Experience Self Service Contact Center Competitive Advantage 52

Clarivate

NOVEMBER 23, 2021

Clarivate Customer Experience Services offers consulting, analytics and software that builds end-to-end Customer Delight programs, helping companies improve their customer experience in order to deliver better financial results such as retention, new business, cross sell, and margin improvements.

Customer Experience 52

Customer Experience Sports Leadership Consulting 52

Clarivate

OCTOBER 7, 2021

Clarivate implemented a global Customer Delight program in 2019 and a year later acquired CustomersFirst Now, a trusted CX company offering consulting, analytics and software that builds end-to-end Customer Delight programs. For more tips and best practices for a more impactful voice of the customer program please download our white paper.

Customer Experience 59

Customer Experience Consulting Culture Innovation 59

CX University

APRIL 2, 2024

However, introducing a surprising twist to this narrative, LSEG Data & Analytics , a leading global provider of financial market data and infrastructure, forecasts a 6 to 6.7% increase in Dollar General’s sales for 2024, reaching $40.33 A Challenge to CX Strategies? appeared first on CX University.

Strategy 52

Strategy Financial Leadership Apparel 52

datastax

JANUARY 2, 2019

Here are the top six data management trends for 2019: Analytics, analytics, analytics . Personalized experiences, real-time insights, 360-degree customer views: the power of analytics can never be understated. White paper: The Power of an Active Everywhere Database. READ NOW.

Trends 105

Trends Data Management Government 105

Clarivate

JULY 19, 2023

In a new white paper from Clarivate TM , Strategic portfolio analysis: A three-part guide to optimize your patent strategy , we provide comprehensive insights to help you approach patent portfolio analysis in three phases, considering the past, present and future positions of your company’s patents.

Analysis 52

Analysis Comparison Strategy Tools 52

Uniphore

NOVEMBER 17, 2021

In this article, we explore how AI-powered speech analytics are helping wealth management firms to: Comply with Record-Keeping Regulations. Conversational AI-powered speech analytics can record, organize and analyze thousands of conversations with greater speed and accuracy than quality assurance (QA) teams ever could on their own.

Analytics 130

Analytics Analysis Interaction Feedback 130

Calabrio

APRIL 27, 2017

Download this white paper to learn more about changing workforce challenges in the contact center. Self-described “people persons” who speak in a clear voice or have experience in customer service roles are ideal, but what you really want are those who see your call center as a career opportunity, not just a job.

Contact Center 162

Contact Center Engagement Self Service Social Media 162

TechSee

MARCH 19, 2018

With AI, call centers are equipped with a wide range of voice analytics, enabling recognition of customer, accent, gender, and emotion, as well as powering conversational IVRs and voice based virtual assistants. But there is still one missing element that has barred AI from radically transforming the customer experience.

Call Center 84

Call Center Self Service Contact Center Analysis 84

Bob Hayes

NOVEMBER 5, 2017

Download the free 22-page white paper by clicking the image. A study of 80+ companies showed that analytical leading companies (those who use analytics to gain a competitive advantage), more so than analytical lagging companies, leverage their data differently. Analytics Maturity: Leaders, Challengers and Laggards.

Competitive Advantage 101

Competitive Advantage Data Customer Experience Analytics 101