Experience Investigators by 360Connext

APRIL 13, 2021

Customer experience leaders often talk with confidence about their Voice of the Customer (VoC) programs. They boast about how often they survey customers, collect feedback via fancy technologies, and produce reports with color-coded graphs. How Many Customer Interviews Are Enough? . I warned you this isn’t scientific!).

Customer Journeys 291

Customer Journeys How To Feedback Resources 291

Experience Investigators by 360Connext

APRIL 25, 2023

You or maybe your organization may have adopted similar mottos or share the term “customer-centric culture” as a guiding principle. I recently asked one organization how they defined being customer-centric. I’ve seen posters that say, “What will the customer think?” Those might do some good. What is Culture, Anyway?

Customer Centricity 143

Customer Centricity Culture Contact Center Customers 143

Beyond Philosophy

JULY 16, 2020

Today, we decided to address memory and how crucial it is to enhance your customers’ recollections of their experience with you. She, along with colleagues, published about the Return Trip Effect. Chen and her colleagues decided to show this effect and determine what causes it. I’m obsessed with memory.

How To 194

How To Training Consulting Feedback 194

BirdEye

DECEMBER 8, 2023

In this article, we’ll explain what makes a stellar follow-up email and provide 16 follow-up email examples and templates to boost engagement and drive sales. Table of contents What is a follow-up email? Need a quick answer? I haven't heard back from you or your team. I am here to help!

Examples 109

Examples Communication Feedback Meeting 109

SurveySparrow

MAY 3, 2024

For that, you will need to clearly understand your customers and offer satisfying services at each touchpoint. Not to mention maintaining a good customer relationship. How can you do this? Surveys are one to go about it, and the other is CRM. But what if you combine them together?

Tools 52

Tools Survey Analysis Feedback 52

BirdEye

APRIL 19, 2023

You’ve worked for years for a big company, but it’s just not the career you want. It’d be great to work for yourself, but how do you go about finding a small business idea that actually works? But first, let’s go over what makes a small business idea worth pursuing. We’re here to help.

Social Media 97

Social Media Consulting Ecommerce Financial 97

Michel Falcon Experience

APRIL 2, 2020

Having not built the right team from the beginning can cause you to have to rebuild. Stay in Touch (overcommunicating is a good thing). If your team has downsized because of current market conditions than I would create a communications plan (you don’t need to hire a pro for this). Think About Your Labour Forecast.

How To 158

How To Groups Airlines Leadership 158

Thematic

MAY 5, 2024

Qualtrics X4 Summit is the most attended customer and employee experience event. The unique thing about Qualtrics X4 is the lineup of speakers. At each event, there will be someone you look up to, a politician, a sportsperson, a businessman. I’ve already written about what it’s like to attend Qualtrics X4.

NPS 48

NPS Airlines Analysis Software 48

Beyond Philosophy

JANUARY 8, 2021

It is not often in life that you get the opportunity to reset things. Now, we can decide what parts of the change we want to keep to respond to what customers want now. When we can return to a pre-pandemic way of life, what happens with your Customer Experience? The first one comes from an example of what not to do.

Customer Experience 179

Customer Experience Travel Consulting Customers 179

TechSee

AUGUST 14, 2023

They are “the ones to watch” and we recommend you follow them on Linkedin, Twitter, or YouTube or try meeting them at key industry events. If you missed the 2022 list, you can check it out here. Their knowledge and impact is constantly reshaping the service industry.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

Joe Rawlinson

OCTOBER 20, 2022

And a dedicated event management integrated ticketing system helps you keep the event in sync throughout the process as a central hub that can control various aspects of the event and provide directions and everything needed in one place. . All of which should be essential aspects of your event marketing strategy.

Conference 78

Conference Strategy Sales Social Media 78

ECXO

JUNE 20, 2023

Businesses that are doing good for the planet, people and society. Business customers care about what your brand stands for. We’re not getting existential here, but without purpose, do you have a business? Brand purpose should be the driving force behind everything you do. And the shift isn’t anecdotal.

B2B 122

B2B Brands Innovation Government 122

Retently

MARCH 5, 2024

Acknowledging your customers with a “Thank you for your feedback” is more than good manners; it’s crucial for building lasting relationships. But how do you respond in a way that’s both genuine and impactful? It sends a clear message: you value their opinion, and their voice is heard.

Feedback 155

Feedback Effort Score Social Media Customer Satisfaction 155

SurveySparrow

DECEMBER 8, 2023

We will discuss the most valuable types of forms, their features, and all you need to know about them. Here’s a sneak peek at the topics we will cover in this blog: All That You Need to Know About Forms 8 Types of Forms Best Practices Off we go! What is a Form? Not at all!

Engagement 52

Engagement Survey Feedback Healthcare 52

Totango

AUGUST 25, 2022

First, we’ll examine what SaaS customer engagement is and how it incorporates the strategy of “land and expand.” What Is SaaS Customer Engagement? For example, you can: Extend premium upgrade offers to freemium customers. For example, you can: Extend premium upgrade offers to freemium customers.

Customer Engagement 99

Customer Engagement Engagement Tips Strategy 99

Beyond Philosophy

NOVEMBER 16, 2023

He needs help with getting other people to help sell his product. Some of you have that same problem, so I decided to share eight ways he can make that happen here in the newsletter. For example, if you are advertising, that’s one type of communication, but it can have different goals. John is up for it, though.

Sales 78

Sales Strategy Social Media Advertising 78

SurveySensum

OCTOBER 16, 2023

You successfully organized your event! However, do you know for sure whether it was a success or not? Post-event feedback is like a report card for your event and an inside glimpse into the minds of your audience post-event. Moreover, this is beneficial for future events. Congratulations!

Feedback 52

Feedback Social Media Survey Analysis 52

Beyond Philosophy

OCTOBER 29, 2020

You can have a great philosophy, deliberate strategy, and cunning tactics to inspire customer-driven growth, but if you don’t change your culture, they won’t work. Changing the culture within your organization is vital if you want to deliver a Customer Experience that fosters customer loyalty and retention.

Culture 167

Culture Airlines Call Center Customer Centricity 167

BirdEye

AUGUST 3, 2023

However, it’s not just about wishful thinking; it’s about understanding the key metric to make this dream a reality – the customer satisfaction score (CSAT). Customer satisfaction is not just a feel-good metric; it directly impacts a business’s bottom line. How to measure CSAT score?

Customer Satisfaction 98

Customer Satisfaction Customer Centricity Culture Effort Score 98

BirdEye

MARCH 24, 2023

In today’s fast-paced, ever-changing business landscape, staying ahead of the game requires more than just a good idea and a solid product. In this guide, we’ll provide you with the tools, tips, and strategies you need to thrive in the year ahead.

Return on Investment 98

Return on Investment Social Media Sales Metrics 98

delighted

OCTOBER 17, 2023

One crucial starting point is gaining an understanding of how your employees feel about working at your company, and the most effective way to do this is through an employee survey. This feedback then allows you to pinpoint problems, take data-driven action, and make a positive impact on company culture and employee happiness.

Survey 79

Survey Tips How To Net Promoter Score 79

Retently

APRIL 5, 2024

What sets an exceptional retail customer experience apart? Because in a market brimming with choices, the way customers feel about your business can set you apart. It’s an environment where shoppers feel understood and valued at every touchpoint. Why does this matter so much?

Retail 78

Retail Engagement Strategy Customer Experience 78

Magellan Solutions

AUGUST 16, 2023

How do you ensure their loyalty remains with your company? Show your care for customers differently and make them feel you treasure their business efforts. Strategize your loyalty Please plan, plan it well. Look at your current business plan and find ways to enhance customer retention.

Strategy 52

Strategy e-support Call Center Loyalty 52

Optimove

JULY 29, 2021

Major sporting events present numerous challenges to online gaming and betting operators, especially when it comes to CRM. You can learn more about it on this video: We also provided lots and lots of CRM Marketing content about other ways marketers should deal with the effects of the coronavirus. But that was last year.

CRM 98

CRM Sports Strategy Entertainment 98

Brandwatch CX

FEBRUARY 23, 2024

They have high volumes of online conversation about them, a dedicated social media team to keep an eye on it, and lots of data to find insights. But what about those B2B companies that sell their services to other businesses? But what about those B2B companies that sell their services to other businesses?

B2B 59

B2B Brands Social Media Wireless 59

Russel Lolacher

MARCH 29, 2022

Whether you’re trying to start a successful social media presence for your public service organization or grow an existing one to better serve the public and your organization, there are a few key ingredients you’ll need to be impactful. And if you don’t have them, you’re going to suck or stall.

Social Media 98

Social Media How To Resources Leadership 98

SurveySparrow

JUNE 3, 2022

So, you’re planning this killer event, and you need to know what your audience is thinking. Well, pre-event survey questions are a great place to start. In this article, we will: Learn what a pre-event survey actually does. What is a pre-event survey? Event timings.

Survey 52

Survey Conference Entertainment Communication 52

Seaton CX

JANUARY 18, 2023

Because it’s January, and mobsters are more interesting than the annual performance reviews hanging over your head like a cartoon anvil, ready to crush you with 10,000 lbs of monotony. Leo : You do anything to help your friends, and anything to kick your enemies. You do things for a reason. You know I don’t like to think.

Analysis 83

Analysis Sports Hospitality Travel 83

Playvox

APRIL 12, 2022

There’s nothing more important than creating an optimal contact center schedule to ensure you and your agents have the structure you need to provide the best service possible. But have you taken the time to check that your contact center schedule isn’t doing more harm than good? What Is Contact Center Scheduling?

Contact Center 81

Contact Center Tips Software Tools 81

Russel Lolacher

FEBRUARY 16, 2021

Are you ready to be a better communicator? FYI: As a current or aspiring leader, your answer always needs to be YES. I had the pleasure to speak on the challenges to good communication and tips to improve it at the BIG Ready conference. Where do you find people struggle the most? Consistency is a big one.

Communication 104

Communication Conference Exercises Tips 104

Russel Lolacher

JANUARY 5, 2022

Whether you’re trying to start a successful social media presence for your public service organization or grow an existing one to better serve the public and your organization, there are a few key ingredients you’ll need to be impactful. And if you don’t have them, you’re going to suck or stall.

Social Media 98

Social Media How To Leadership Culture 98

SurveySparrow

JANUARY 31, 2024

But what if there are alternatives to net promoter score? This blog will look into five NPS alternatives and why you should use them. This blog will look into five NPS alternatives and why you should use them. But first… What is NPS? You have arrived to review your options. What does that mean?

Net Promoter Score 52

Net Promoter Score Effort Score NPS Metrics 52

Beyond Philosophy

FEBRUARY 25, 2021

You could say that Pine changed my life. So, you can imagine my excitement when I hosted him on a recent podcast. Pine and I discussed what we can expect now for live events that the vaccine is rolling out, and we can see the light at the end of the tunnel for the COVID-19 pandemic. The Migration to Hybrid Events.

Conference 78

Conference Consulting Video Sports 78

SurveySparrow

FEBRUARY 9, 2024

Every customer who comes to you has a unique story that influences their journey and impacts their purchase decision. But if they are considering your brand, it means they think your product or service has exactly what they need. Now, it’s your call – how do you make their customer journey as pleasant and efficient as possible?

Customer Journeys 52

Customer Journeys Marketing Social Media Brands 52

Totango

FEBRUARY 23, 2023

How can you ensure you’re aligning resources to the right initiatives that will protect and grow your customer base? By collecting and analyzing data that helps you implement and understand the effectiveness of customer success initiatives, CS operations can tie impact to key business outcomes and the bottom line.

Tips 86

Tips Net Promoter Score Metrics NPS 86

Retently

APRIL 6, 2022

But how do you prevent situations like that from getting out of hand? By keeping track of customer satisfaction throughout the customer journey to see when you need to address complaints and implement feedback to keep them satisfied. . So, what is CSAT? How to Calculate CSAT ? CSAT Meaning.

Effort Score 158

Effort Score Customer Satisfaction Survey Ecommerce 158

BirdEye

SEPTEMBER 29, 2023

Knowing your customers is an integral part of your business’s success. It helps you define brand strategies , choose product development tools, and find the proper channels for your sales team to engage with your customers. The right buyer personas can help you become an efficient and smart business in your industry.

How To 109

How To Insurance Social Media Multi-Channel 109