Zonka Feedback

DECEMBER 1, 2021

Remote working is on the rise. Especially since a couple of years, in the pandemic period, it has become a part of the lives of many, and most people are satisfied with it. Researches suggest that 77% of remote workers feel that they are more productive when working from home.

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Feedback Connections Interaction Management 98

SmartKarrot

MAY 3, 2023

Are you tired of dull and unproductive Webex calls? Here is a detailed blog that reveals a secret that will revolutionize the way you conduct your Webex calls! So sit tight and get ready for some game-changing insights on how to take your Webex calls from good to great! Well, you have landed at the right place!

How To 10

How To Conference Meeting Video 10

Zonka Feedback

DECEMBER 14, 2021

For the past couple of years, remote working has been rising and has become an essential part of the lives of most corporate professionals. While companies gained some benefits from the remote working culture, they face some challenges too while carrying out their work. One of them is to keep the employees engaged, and teams bonded.

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Employee Engagement Culture Engagement Company 52

Zonka Feedback

JANUARY 5, 2022

Over the last two years, many companies and corporate professionals have changed the way of working and shifted towards the culture of remote working. But remote working can only be successful if there is a robust mode of communication between the business teams and with clients.

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Meeting Feedback How To Culture 52

Zonka Feedback

DECEMBER 28, 2021

Employees are the greatest asset for any organization, and to fully utilize these assets, it's necessary to keep them motivated and engaged.

Employee Engagement 52

Employee Engagement Engagement Culture Tools 52

Zonka Feedback

DECEMBER 6, 2021

With the growing culture of remote working for a couple of years, the use of web and video conferencing tools have also been increased to a large extent.

Meeting 52

Meeting How To Conference Video 52

Wired and Dangerous

APRIL 6, 2020

Most of us are learning about social distancing and how to navigate a world of conference calls and WebExes. Our heartfelt thanks go out to all of the brave first responders and the medical community who are working so hard to save lives in a dangerous environment.

Connections 127

Connections Conference Consulting Communication 127

BirdEye

JANUARY 13, 2021

Walt has previously led Customer Operations at companies like RingCentral and WebEx. He’ll be leading our Customer Success, Onboarding and Support teams, ensuring that every Birdeye customer gets the most out of our award-winning platform. Most recently, he served as the Chief Customer Officer at the BlueJeans Network by Verizon.

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Chief Customer Officer Meeting Leadership Culture 75

SaleMove

JUNE 16, 2020

With all of us—and our parents and grandparents—now using virtual meeting software such as Zoom, Teams or WebEx so often, it begs the question, can businesses use these technologies to effectively support consumers? Think of Zoom, Teams, WebEx or any virtual meeting solution like a public bus. The answer is…sometimes.

Contact Center 52

Contact Center Multi-Channel Banking Software 52

NICE inContact

APRIL 4, 2018

Chances are, you send office emails through Office 365, you talk to your coworker in Webex, share files in Dropbox, sign your sales contracts in Docusign, take an Uber home, watch movies in Netflix and “like” in Facebook but don’t realize how permeating these cloud applications are – be it within the enterprise or beyond.

Contact Center 121

Contact Center Innovation ROI Financial 121

CustomerSuccessBox

MARCH 18, 2020

Video calls : We live in the age of Zoom , Google Hangouts and Webex. This will go a long way in building a great rapport with your customers and helping them adopt and use your product without any roadblocks. So you have no excuses for not doing a video call with your customers.

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Travel Customer Success Management Video 115

Vocalabs

SEPTEMBER 22, 2017

And finally, WebEx has figured out the secret to not getting poor scores on a survey: What better way to say, "Your Feedback is Very Important to Us"? . For true survey nerds, you can keep playing "Count the Mistakes" even after you stop laughing at the howler: I'm going to go with "Not at all likely."

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Course Survey Feedback Customers 48

C Space

MARCH 16, 2020

We used these techniques when we ran one of our signature Big Talks over Webex with clients and customers in Milan last week. We just had just 3-days to pivot our plans from a 100 person co-creation workshop to a digital experience. Using the above techniques we left with happy clients and some great, actionable insights.

Meeting 52

Meeting Engagement Exercises Customer Centricity 52

C Space

MARCH 16, 2020

We used these techniques when we ran one of our signature Big Talks over Webex with clients and customers in Milan last week. We just had just 3-days to pivot our plans from a 100 person co-creation workshop to a digital experience. Using the above techniques we left with happy clients and some great, actionable insights.

Exercises 52

Exercises Customer Centricity Tips Video 52

Magellan Solutions

NOVEMBER 24, 2021

Cisco WebEx. We will also help lower costs as you don’t need to pay for on-premises software licenses or IT employees when they install and upgrade. . Common cloud services are: Dropbox. Salesforce. Google App Engine. Apache Stratos . Amazon Web Services. Cisco Metapod . Microsoft Azure. Help Desk IT Service.

Software 52

Software Sales Data Marketing 52

CustomerSuccessBox

MAY 24, 2022

This can be done by 1:1 live screen share training on WebEx or Zoom to train them with your product usage can aid training that is well enough. At this stage when your company has just started out, it is overwhelming to even start with essential customer education, but It is still possible to come up with the best training, here’s how.

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Training Course Customers Resources 52

CSM Magazine

JUNE 1, 2021

Time: 1PM – 1:45PM EST. Platform: WebEx. Date: June 3, 2021. Register here. Methodology. Conducted by Customer Service Professionals Inc in partnership with Medallia, Microsoft, and EY Canada, the study surveyed 400 organizations across Canada at the height of the pandemic.

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Return on Investment Social Media Culture Contact Center 52

Qualtrics

APRIL 17, 2020

For Webex: Join the meeting. Click the + icon to upload a people team background from your computer. Join the meeting (option to primp hair in preview). Commence chit chat about your new video conferencing background. Tap the video icon, then tap Virtual Background. Click the + icon to upload a people team background from your computer.

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Meeting Video Conference Course 49

CSM Magazine

JUNE 16, 2022

Next, make the most of instant messaging and collaborative tools like MS Teams, Zoom and WebEx for instant (WFH) bonding. Be accessible at all times and show staff you care and value their contribution by checking in regularly and giving them the autonomy to do their job without micro-management.

Self Service 52

Self Service Connections Analytics Tips 52

CSM Magazine

MAY 14, 2021

Other options include GoToMeeting and Webex Meetings. Legaler makes use of end-to-end encryption so that all of the information you exchange with clients is secure and ensures attorney-client privilege.

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Tools Customer Experience CRM Video 52

Russel Lolacher

SEPTEMBER 22, 2020

Our organization] hosts “Fridays at 4″ – giant super casual WebEx calls with trivia, scavenger hunts. .” “[My supervisor] sends us thank you gift cards which is really, really nice, as well as frequent communication, team calls, etc. Everyone joins in from the president on down.

Engagement 75

Engagement How To Employee Engagement Hospitality 75

SurveySensum

MARCH 15, 2024

Pros Very easy interface to set up and use Allows Zapier Integrations and easily integrates with other tools like Slack, Google Sheets, Shopify, Webex, and more Cons The free version is yet to come Poor customer support Pricing: $49/month Now that you’ve witnessed how market research strengthens your company, why wait?

Tools 52

Tools Software Marketing Analytics 52

CX University

MARCH 27, 2020

Access to high-speed internet and numerous digital channels like email, Whatsapp, Slack, Zoom, Skype WeChat, WebEx, Facetime, phone, and so forth will be your lifeline to communicate and connect. Life in the “new” office requires access to the technology resources that help to get your work done. The “Mothership.”

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Guidelines Exercises Healthcare Communication 96

Russel Lolacher

SEPTEMBER 22, 2020

Our organization] hosts “Fridays at 4″ – giant super casual WebEx calls with trivia, scavenger hunts. .” “[My supervisor] sends us thank you gift cards which is really, really nice, as well as frequent communication, team calls, etc. Everyone joins in from the president on down.

Engagement 52

Engagement How To Employee Engagement Hospitality 52

Oracle

JUNE 5, 2020

“My pet peeve is the plethora of different web conferencing tools we have to have, to satisfy everyone (Zoom, Lync aka Skype for Business, Skype, GotoMeeting, WebEx, Teams, and who knows what else) each with their own foibles and weirdnesses.” The collection of web conferencing tools. ” Richard Napier, Owner, The OPA Hub.

Video 42

Video Conference Consulting Tools 42

SmartMessage Blog

MAY 16, 2023

In this regard, there are many online platforms such as Microsoft Teams, Zoom, Webex, Zoho, ON24. Among the main features of the webinar, first of all, it is done in a completely digital environment. For this, it is necessary to use an online platform where the audience will come together.

Marketing 52

Marketing e-support B2B Social Media 52

SmartMessage Blog

APRIL 14, 2023

In this regard, there are many online platforms such as Microsoft Teams, Zoom, Webex, Zoho, ON24. Among the main features of the webinar, first of all, it is done in a completely digital environment. For this, it is necessary to use an online platform where the audience will come together.

Marketing 52

Marketing B2B e-support Social Media 52

AWS Machine Learning

APRIL 18, 2024

As of this writing, LMA supports Chrome for the browser extension, and Zoom and Chime for meeting apps (with Teams and WebEx coming soon). Standalone meeting apps don’t work with LMA —instead, launch your meetings in the browser.

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Knowledge Base Meeting Resources Analytics 95

Maru Group

JUNE 24, 2020

But we are facing Zoom overload and Webex fatigue. It sounds like all CEOs got the same memo: communicate, communicate, communicate. Weekly updates, townhalls and Q&As are proliferating in an attempt to keep company culture alive. Using video calls as an occasional way to connect is one thing.

Sports 40

Sports Culture Roadmap Communication 40

CSM Magazine

OCTOBER 26, 2017

Skype, Google Hangouts, FaceTime, WebEx, GoToMeeting, and other platforms make it easy. Talking with a real person instead of leaving each other messages is distinctly old-school, but it can make a big difference in how your customer feels about you in today’s increasingly impersonal world. Use your customers’ names.

Customer Service 80

Customer Service Meeting Fashion Social Media 80

Forrester's Customer Insights

FEBRUARY 26, 2020

For InMoment, this acquisition will do more than increase its customer base — it moves the vendor from being classified as a medium-sized voice-of-the-customer (VoC) vendor to a large one sitting along with Cisco Webex XML, Medallia, NICE, […].

Technology 12

Technology Feedback Customer Base Management 12

Up Your Service

MAY 25, 2017

Skype, Google Hangouts, FaceTime, WebEx, GoToMeeting, and other platforms make it easy. Talking with a real person instead of leaving each other messages is distinctly old-school, but it can make a big difference in how your customer feels about you in today’s increasingly impersonal world. Use your customers’ names.

Customer Service 80

Customer Service Data Social Media Meeting 80

CSM Magazine

DECEMBER 22, 2017

You might use the conference line or WebEx or GotoMeeting? It’s harder than it used to be because there are so many choices. Are you going to call or email? Are you going to Skype, Facetime or Hangout? Or maybe you will Text, IM, Yammer, or Slack? Are you going to use video or not? Is a voice mail helpful or not?

Communication 40

Communication How To Consulting Video 40

C Space

MAY 1, 2020

RingCentral ranked at #6 with 39% growth, and Cisco Webex took #7 with 37% growth. Zoom was the fastest growing app with 110% growth in unique workforce users in March over February 2020. For comparison, Zoom grew only 6% during that same time period in 2019.)

Brands 52

Brands Tourism Hotels Sports 52

SurveySparrow

JULY 3, 2020

Cisco Webex Meetings. Cisco Webex Meetings. Cisco Webex Meetings is one of the leading video conferencing tools today. Webex Meetings offers both voice calling and video conferencing options. Webex’s whiteboard lets users enhance the efficiency of the meeting and has a separate fan base itself. Dive in: Zoom.

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Video Meeting Conference Software 98

Customer Interactions

JUNE 13, 2013

For business applications, think Web collaboration tools (like WebEx), customer-relationship management solutions (like Salesforce), enterprise-resource planning (ERP) software and marketing automation software (like Marketo). So what of Public Safety?

e-support 29

e-support Customer Relationship Management Software Resources 29

Qualtrics

MARCH 26, 2020

Zoom, WebEx) your organization is using for online meetings, can also be used for one-on-one qualitative interviews as well as focus groups. It may not be as robust, but collecting some data will be better than no data. Replicating Qualitative Research Online. Online research can absolutely go beyond online surveys.

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Marketing Survey Study Video 39