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Four Tips for Using Customer Data to Improve the E-Commerce Experience

InMoment XI

You can also integrate InMoment’s Rapid Resolution Engine, which is designed to analyse customer verbatim in real time. The technology uses tags that are customised to your businesses to provide helpful links, ultimately resolving concern and complaints, or “solve in survey,” before customers have to call into the contact centre.

Tips 493
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Shopping for Experiences, Not Products: A Primer on Retail Customer Experience in the Experience Economy

InMoment XI

On the other end of the spectrum, it’s extremely disruptive to a customer when a product’s online and in-store price tags differ. If you’re a regular on the InMoment Blog, you’ll be familiar with our phrase, “design with the end in mind.” End-to-End. And there’s a reason why we return to it time and time again.

Retail 529
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Natural Language Processing 101: Three Tips for Optimising Your Text Analytics Software

InMoment XI

You need a layer of sophisticated analytics that can add tags and themes on a granular level, uncover sentiment, assign categories, identify intent, spot legal issues, and pick up on possible customer churn. When you designed your customer experience program, you no doubt started with a goal in mind. Actionability.

Analytics 493
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The Google Local Guide Program: How It Impacts Your Reputation Management Strategy

InMoment XI

The Google Local Guide program is designed to improve the accuracy and completeness of local business information on Google Maps, all while fostering a sense of community among users who are passionate about sharing their insights about and experiences of the places they visit.

Strategy 260
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Improve LLM performance with human and AI feedback on Amazon SageMaker for Amazon Engineering

AWS Machine Learning

The Amazon EU Design and Construction (Amazon D&C) team is the engineering team designing and constructing Amazon warehouses. The team navigates a large volume of documents and locates the right information to make sure the warehouse design meets the highest standards. Answer the score inside of tags.

Feedback 109
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ESG and the RFP: How to Assess Your Outsourcer’s ESG Efforts

BlueOcean

We already tagged PwC and EY in this post – and obviously, they are world leaders in assisting organizations on this journey. It’s how they prove to the world that their workers and farmers are paid fairly and that they’re abiding by environmental sustainability standards—and it’s why fair-trade coffee comes with a higher price tag.

How To 177
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Using Hootsuite to Manage Social Media and Improve Your Brand Reputation

InMoment XI

Hootsuite Features to Manage Your Brand Reputation Hootsuite is a comprehensive social media management platform with a range of features designed to help users manage, schedule, and analyze their social media activities. Employee Advocacy Amplify is a feature of Hootsuite designed to facilitate employee advocacy on social media.