Blake Morgan

AUGUST 1, 2022

No matter where you are in your career, customer experience is a decision to wake up and care about customers, influence change and create a better world. You can watch the video of our full discussion below. You can’t be successful without feedback. For more content like this, please subscribe to my Youtube channel. .

Customer Experience 111

Customer Experience Feedback Customers Video 111

Gainsight

MARCH 7, 2024

In the increasingly competitive digital landscape, customer success teams are the linchpins of retaining and expanding customer relationships. The key to their success lies in accurately gauging customer health through meticulously designed scorecards.

Analysis 52

Analysis Video ROI Measurement 52

Lumoa

APRIL 4, 2023

This helps you craft posts, ads, videos, and other content they’re more likely to enjoy or find useful. In other words, having precise data is better than guessing or making assumptions. The more you know about your target customer or demographic, the better you can target them. Do your customers share preferences or values?

Analysis 208

Analysis Customer Retention Customer Journeys Customers 208

SurveySparrow

MAY 9, 2024

Presto Player If you’re not adding videos to your blogs, you’re probably missing out on a lot of potential readers. Presto Player is an easy-to-use WordPress plugin that allows you to connect videos you’ve uploaded onto YouTube straight to your website. Which blogs are being read more often than others?

Tools 52

Tools Social Media Software Effort Score 52

Gainsight

OCTOBER 26, 2020

Despite the fond memories, 80s video games were a lot more frustrating than many give them credit. What made the video game Smash TV famous wasn’t its gameplay—it was the fact that nobody ever seemed to reach the final level. Is there any better analogy for software systems today? The hit detection was glitchy.

Video 52

Video Software How To Conference 52

TechSee

OCTOBER 9, 2018

According to a Techsmith survey , Millennials are twice as likely to choose visual communication methods, such as screenshots, screencasts, or videos, compared with Baby Boomers. I’ll help myself, thanks: Called the Do-It-Yourself Generation, Millennials love self-service. Cloud-based, omni-channel CRM solutions.

Omni-Channel 359

Omni-Channel Self Service Customer Service Virtual Agent 359

Comm100

JUNE 22, 2021

From first to last touch, a student’s experience determines the success of the higher education institution. While this has long been the case, the experience has transformed into an almost completely digital experience – and Dawson College showcases this better than any other. . Was the virtual Open House a success?

Customer Service 131

Customer Service Video Course Technology 131

ShepHyken

JULY 15, 2022

Within 30 minutes of the scheduled call, you make them a quick self-recorded video thanking them and sharing your excitement. You immediately record another welcome video, this time screen sharing directions once insider plus expert hacks to help them get off and running. Conclusion.

How To 130

How To Video Social Media Training 130

Comm100

DECEMBER 7, 2021

If you’re feeling overwhelmed by the choices, answer these 5 key questions about your chatbot needs, and you will be in a better position to make an informed decision on the best chatbot for your college or university. Choosing the right chatbot for higher education begins by asking yourself “what outcomes am I hoping to achieve?”

Chatbots 130

Chatbots How To Measurement Wait Times 130

Experience Investigators by 360Connext

AUGUST 22, 2023

Usually, this means they collect all sorts of customer insights through surveys and user reviews to better understand their experience. Ensure that all leaders understand what CX success looks like and how it drives business outcomes. They might even proclaim to put customers first or be customer-centric.

Customer Experience 143

Customer Experience Effort Score Course Feedback 143

Beyond Philosophy

MAY 18, 2023

In particular, the EQ of an individual is a crucial indicator of their success when it comes to the emotional management of customers. Watch Colin talking about this on YouTube: Subscribe to our YouTube channel here to see all the latest videos! If you want to lead people, the first thing you have to do is understand yourself.

Management 78

Management Leadership Conference Examples 78

GetFeedback

FEBRUARY 6, 2019

Success is more than a day-of checklist. Event and conference surveys are a great way to capture attendee feedback without spreading yourself too thin. What could we have done better? Add photos and videos to your survey, like Dropbox did above. Before you know it, the day arrives. How relevant was the agenda?

Tips 276

Tips Feedback Survey Conference 276

BirdEye

NOVEMBER 21, 2023

Make interactive website designs Creating a website with interactive elements, such as virtual tours, 3D visualizations, or design quizzes, can help you better engage visitors and enhance the user experience. How can interior designing businesses implement this video marketing strategy?

Marketing 110

Marketing Social Media Advertising Tips 110

ChurnZero

FEBRUARY 17, 2022

9 tips to get your CSMs to adopt Customer Success software. Have you ever worked at a company where the Customer Success team had to beg for its own tools? Because in that moment, you realize that a new tool means changing your ways, and if you’re being totally honest with yourself, you’re not so sure you’re ready for that.

Software 98

Software Customer Success How To CRM 98

Oracle

JULY 31, 2020

Oracle CX Marketing has kicked off season 2 of “On the Fly”—a video series with small, 2-minutes-or-less bites of marketing tips, advice, and training from marketing experts. To view the full video series, check out the YouTube playlist or the Modern Marketing Blog. ” Jay Baer , Founder of Convince and Convert.

Tips 105

Tips Customer Experience Video Course 105

Blake Morgan

AUGUST 1, 2022

No matter where you are in your career, customer experience is a decision to wake up and care about customers, influence change and create a better world. You can watch the video of our full discussion below. You can’t be successful without feedback. For more content like this, please subscribe to my Youtube channel. .

Customer Experience 52

Customer Experience Feedback Video Customers 52

ECXO

MARCH 10, 2024

Keep going to understand better. If you fancy watching a quick video summary of this article before reading it, just click the link and enjoy: Discovering the Power of Losing and Making Mistakes in CX and EX Life is a remarkable journey of exploration, learning, and transformation. Sounds odd?

Leadership 52

Leadership Innovation Culture Strategy 52

Gainsight

SEPTEMBER 22, 2023

Put yourself in your customers’ shoes: Are you more likely to buy a product from a company you know has your back (via customer training) or one that’ll onboard you and then leave you out to dry with a traditional help center and occasional webinar? What do they have in common?

Competitive Advantage 52

Competitive Advantage Leadership NPS Sales 52

BirdEye

MARCH 29, 2024

Publish original content regularly, focusing on your expertise, local market analysis, or helpful tips for buyers and sellers to establish yourself as a thought leader. Use Facebook’s live video feature to conduct virtual tours of your listings or to host Q&A sessions about the real estate market.

Social Media 58

Social Media Tips Sales Advertising 58

Experience Investigators by 360Connext

APRIL 25, 2023

Organizational culture is a complex and dynamic phenomenon that can have a significant impact on the success or failure of an organization. Before you announce a customer-centric culture, ask yourself how many employees have interacted with a customer within the last 30 or 60 days.

Customer Centricity 143

Customer Centricity Culture Contact Center Customers 143

Experience Investigators by 360Connext

FEBRUARY 3, 2020

If, however, something happens that is better than expected, the module is activated and we become alert, turn our attention to the experience and process it more thoroughly. And most importantly: we learn better. Want a More Successful Organization? A happy organization is a successful organization.

Training 197

Training Course How To Healthcare 197

Comm100

NOVEMBER 10, 2021

When deployed well, chatbots should work alongside agents to deliver better customer experience (CX) while improving agent productivity and efficiency. Successfully introducing chatbots in customer service begins by asking yourself “what business outcomes am I hoping to achieve?”. Step 1 – What are your goals? Product Tour.

Chatbots 201

Chatbots Customer Service Social Media CRM 201

Lithium

JUNE 27, 2022

It worked for a time, up until, in 2013, Instagram and Snapchat added 15-second video options and paid post options for brands. Okay, you’re probably asking yourself, what makes TikTok’s analytics so different from, say, Twitter? Average Watch Time and percentage of viewers who watch the full video. Compare TikTok for a moment.

Analytics 52

Analytics Engagement Social Media Video 52

BirdEye

APRIL 28, 2023

Use platforms such as Twitter, Instagram, Facebook , and TikTok to create posts and bite-sized videos to educate and engage with followers. Identify client pain points and popular questions, then develop content to position yourself as the best solution. Offer your clients exceptional service, better support, and enhanced convenience.

Insurance 98

Insurance Strategy Marketing Social Media 98

Steve DiGioia

MAY 17, 2021

With the simple act of complaining, your customer is telling you “I care about your business and your success”. To top it all off, people used to tell 10 people about a bad experience, but now they can post a blog or a video on YouTube and tell thousands of (or more) people. Thanks to Albert Barneto for sharing this method in his post.

Customer Service 341

Customer Service e-support Self Service Customers 341

Totango

JUNE 3, 2022

Customer success email templates form a foundation for effective CS automation. While customer success management can result in a rewarding payoff, it can also be very time-consuming if you don’t use the right strategies. Sales to Customer Success Handoff Email Template. Link to helpful articles, FAQs, or videos].

Customer Success 110

Customer Success Feedback Meeting Knowledge Base 110

BirdEye

SEPTEMBER 12, 2023

Understand their content to identify gaps and determine how to differentiate yourself. Employee-generated content Employee advocacy is important for the success of every brand on social media. Experiment with video content When it comes to engaging video content, there are a couple of key statistics to bear in mind.

Social Media 105

Social Media Guidelines Video Analytics 105

2020 Research

DECEMBER 8, 2022

Understanding why customers love (or hate) your product or service is essential to continued growth and success. Have respondents record videos of themselves using your product to understand how it functions in real life. Have respondents record videos of themselves using your product to understand how it functions in real life.

Video 52

Video Customer Centricity Tools Groups 52

Experience Investigators by 360Connext

JUNE 20, 2018

There was a joke of how to save yourself if you had drifted off and were lost when someone asked you to engage in the conversation. Better yet, to make more money than last month. But when the sale doesn’t engage your customer positively, you’ve already cost yourself good will. Because everyone cares about the money.

Engagement 179

Engagement Social Media Sales Loyalty 179

DemandJump

DECEMBER 7, 2020

Today, most customer journeys take place across multiple devices, with customers clicking on ads, watching videos, visiting the website, and reading content before making the decision to buy, subscribe, click, or call. This insight helps you control your marketing budget, and better speak to your audiences on their terms.

Video 90

Video Entertainment Marketing Sales 90

Beyond Philosophy

MAY 4, 2023

After over two decades with my global Customer Experience consultancy, it occurred to me that I have a lot of advice on the topic, which I boiled down into the 10 rules for building a successful consultancy. 10 Rules for Building a Successful Consultancy Be brave and be committed. Have the right mindset. Prepare for hard work.

Consulting 78

Consulting Social Media Examples Customer Experience 78

CSM Magazine

DECEMBER 14, 2021

You can use video lectures and even software tools if necessary. It’s also a good chance to earn some income for yourself. This is important because it can be used as a search term for your videos. The more money you can make, the better. This can be a video lecture or a section of the course.

Course 52

Course Tips How To Social Media 52

BirdEye

AUGUST 29, 2023

Happy customers build successful businesses. Better your Business with Customer Feedback Want to see the impact of Birdeye on your business? Most successful companies attribute their success to their focus on improving customer satisfaction. Watch the Free Demo Now. How do you measure customer satisfaction?

Customer Satisfaction 98

Customer Satisfaction Chatbots Social Media Omni-Channel 98

Gainsight

DECEMBER 8, 2022

If there’s one thing every customer success (CS) leader is talking about these days, it’s digital customer success. . This first strategy comes from Sonia Leighton, Chief of Customer Success at Arbor Education. Ask Yourself: Can This Be a Digital Touchpoint? Standardize and Simplify Your Onboarding Journey.

Customer Success 52

Customer Success Strategy Roadmap Touchpoint 52

Oracle

NOVEMBER 7, 2019

In partnership with Convince and Convert , Oracle Marketing Cloud is introducing “On the Fly”—a new video series with small, 2-minutes-or-less bites of marketing tips, advice, and training from marketing experts, delivered while they are on the road, at the airport, or otherwise on-the-go. Test it for yourself.”

Tips 77

Tips Marketing Video B2B 77

ImprintCX Articles

SEPTEMBER 1, 2023

Q: What is your best piece of advice for CX leaders to be successful? Put yourself on the floor (if retail) often. I did video chats and talked endlessly on the phone. “Together is Better” by Simon Sinek Q: What is your motto? Listen, watch and teach your team at the moment. It was hard and lonely.

Insurance 52

Insurance Retail Video Connections 52

Beyond Philosophy

MARCH 28, 2024

So, when you find yourself in this position where people want a silver bullet solution for a problem before them, it helps to understand why people want that. So, anyone charged with doing so in six months will not be successful. That one big change sounds better than all those little changes. It’s hard work.

CRM 78

CRM eBook Hotels Exercises 78