Totango

NOVEMBER 16, 2023

Improve productivity and cross-functional collaboration Email and calendar integrations are two more ways we’re working to make Totango the most comprehensive, efficient, and user-friendly customer success software on the market. .” — Shona Fenner, Senior CX Operations Manager at Petdesk Not a Gmail user? Not a problem.

Customer Success 107

Customer Success Touchpoint Meeting Interaction 107

West Monroe

APRIL 22, 2024

The club’s ethos is shaped by its owner, Tony Bloom, an expert in data-driven modeling for financial gain in sports betting through his other successful company, Star Lizard. These trends require organizations to focus on five critical pillars for ensuring the success of IT integration mergers in the post-close global environment.

Government 52

Government Sports Resources Leadership 52

SAP Customer Experience

NOVEMBER 20, 2023

Title: Unlocking Success in the Cloud with SAP Preferred Success In the ever-evolving landscape of cloud solutions, businesses strive for success by leveraging advanced technologies to achieve their goals.

Technology 69

Technology Strategy Innovation Analytics 69

Gainsight

FEBRUARY 29, 2024

Partner Success has been long talked about in Customer Success programs, but it’s had limitations in practice due to technology constraints like data security requirements and lack of Customer Success capabilities among partners. The Power of Partnerships The biggest asset partners bring to SaaS vendors is trust.

Customer Success 52

Customer Success Effort Score Roadmap Software 52

MyCustomer

NOVEMBER 30, 2023

I came across the term Customer Success about two years ago, in a company I had just joined, and I thought it was a very positive and exciting idea.

Customer Success 87

Customer Success Customers Company 87

Totango

JANUARY 22, 2024

AI also emerged as a topic when we asked three of our executive leaders – Chief Marketing Officer Karen Budell , SVP of Customer Success Chris Dishman , and Chief Revenue Officer Dennis Reardon – to share their industry predictions for 2024. By nature, CSMs feel inclined to assume any responsibility involving the customer.

Customer Success 94

Customer Success Consulting Customers Leadership 94

Gainsight

APRIL 8, 2024

The role of Customer Success has undeniably been one of change in the last few years. Personalization at Scale As customer expectations continue to soar, personalization has become a cornerstone of successful customer experiences. We’ve witnessed companies building thriving customer communities leverage this into driving success.

Customer Success 52

Customer Success Training Engagement Customers 52

ChurnZero

JANUARY 10, 2023

No matter what your role in Customer Success, creating and ideating on new content, strategies and engagements is key to the customer relationships you build and the results you drive. What is Customer Success AI ? Just ask Customer Success AI for a new cadence of emails, a call script, or a list of strategy ideas, for example.

Customer Success 98

Customer Success Customers Course Strategy 98

SaleMove

MARCH 8, 2024

To serve customers and members efficiently and effectively, agents must be set up for success. The post Tooling Up for Success: Unleashing Representative Efficiency with Glia Workzone appeared first on Glia Blog | Digital Customer Service Explained. Here’s how to do it with a seamless agent experience.

Tools 90

Tools Customer Service Customer Experience How To 90

SAP Customer Experience

SEPTEMBER 27, 2023

Introduction: Imagine having a roadmap to success drawn by those who have already embarked on the journey. When it comes to maximizing the potential of SAP solutions, there’s no better source of inspiration and insight than reference customers who have successfully harnessed the power of SAP Preferred Success. In this.

Roadmap 76

Roadmap Customers Analytics Technology 76

West Monroe

APRIL 17, 2024

West Monroe found that a strong culture that emphasizes collaboration, learning, talent retention, and managed risk-taking is key to successful transformation. The most successful organizations have made this shift in mindset—driven by the business, not just the learning and development, human resources, or talent management functions.

Leadership 59

Leadership Culture Competitive Advantage Study 59

Integrity Solutions

FEBRUARY 1, 2024

The problem is, too many salespeople and sales leaders alike have been misled and shortchanged by flawed definitions of what selling is really about and what it takes to be successful in the role. The key, though—the big secret to sales success—lies in mastering the human elements in sales. There is a catch.

Sales 106

Sales Self Service Training Connections 106

Gainsight

MARCH 12, 2024

This is a very exciting time to be in the Customer Success (CS) profession. One main topic of discussion that is getting a lot of attention in the CS space is how Customer Success can be more of a revenue-generating department. What it does mean is that Customer Success should be more commercial than it has been up to this point.

Customer Success 52

Customer Success ROI Metrics Sales 52

ChurnZero

OCTOBER 3, 2022

Are Customer Experience and Customer Success really the same? If not, what are the differences that set them apart? Perhaps, more importantly, how can businesses leverage both of these practices to improve customer retention and reduce churn?

Customer Success 130

Customer Success Customer Retention Customers Customer Experience 130

Gainsight

MARCH 21, 2024

In a recent webinar, Strategic CX in Action: How Tricentis Leverages AI for Customer Success and Support Alignment , Somya Kapoor, CEO and Co-founder, TheLoops, and Genady Rashkovan, VP of Global Support, Tricentis, discussed the role of AI in transforming Customer Support and Success. Let’s dive in!

Customer Success 52

Customer Success Chatbots Analytics B2B 52

Feedbackly

JULY 18, 2023

Channeling Customer Emotions towards Your Success Many businesses are yet to realize the power of creating a positive emotional effect on their customers. The post How Customer Emotions Drive Business Success appeared first on Feedbackly. Your brand will experience steady and sustainable growth.

Customer Journeys 98

Customer Journeys Feedback Customers Brands 98

Gainsight

MARCH 26, 2024

As Customer Success enters its second decade, the industry has never been hotter. Organizations are seeing how the efforts of Customer Success professionals have a direct impact on a business’s bottom line. Finally, Kelly has used Gainsight to document outcomes and develop success plans.

Customer Success 52

Customer Success Metrics Touchpoint NPS 52

Brandwatch CX

MARCH 22, 2024

Make your brands April Fools' Day prank a success using these 5 tips, taken from some of the best April 1 campaigns in recent years.

Tips 96

Tips Brands 96

Forrester's Customer Insights

NOVEMBER 7, 2023

In the ever-evolving tech and economic landscape of 2023, this has become the battle cry of beleaguered customer success professionals around the globe as they attempt to scale their function. “Do more with less.” But it isn’t so much about doing more with less: It’s about shifting the perspective on how to provide value to […]

Customer Success 52

Customer Success Customers How To 52

Forrester's Customer Insights

FEBRUARY 28, 2024

Today, customer success platform vendors Totango and Catalyst announced their intention to merge. This is perhaps the start of an acquisition trend that Forrester predicted last year.

Customer Success 51

Customer Success Marketing Trends Customers 51

Forrester's Customer Insights

OCTOBER 10, 2023

In most successful organizations, software developers align their goals with the goals of the business. In the real world, though, that’s not what happens. Instead, where you sit in the organization determines how you believe development teams should succeed.

Analysis 56

Analysis Software Survey Data 56

SmartKarrot

JANUARY 4, 2023

Role: Director of Customer Success Location: Remote, United States Organization: Slync.io As a Director of Customer Success, you will plan, lead, organize and control multiple project initiatives in accordance with the approved scope and schedule. Guide and coach customers with proactive customer success processes.

Customer Success 19

Customer Success Case Study Customers Policies 19

SmartKarrot

JUNE 16, 2023

Customer Success Implementation Manager Location: United States (Remote) Organization: Lyra Health As a Sr. As soon as a contract is signed, work closely with the sales and customer success teams to guarantee a smooth customer handoff. Creation of customised cross-media marketing communication strategies.

Customer Success 19

Customer Success Multi-Channel Advertising Touchpoint 19

SmartKarrot

JUNE 21, 2023

Role: Customer Success Hero Location: New York, United States (Remote) Organization: Simplero As a Customer Success Hero, you’ll develop and maintain a relationship of trust with our clients. Apply here: [link] The post June 21 – Customer Success Jobs appeared first on SmartKarrot l Comprehensive Customer Success.

Customer Success 19

Customer Success Customers Training Customer Satisfaction 19

SmartKarrot

JUNE 14, 2023

Role: Customer Success Manager Location: San Francisco, CA, United States (Remote) Organization: Beyond As a Customer Success Manager, you’ll be securing possibilities for new product upsells, existing product upgrades, and yearly subscription renewals. Apply here: [link] Role: Sr.

Customer Success 19

Customer Success Return on Investment ROI Customers 19

SmartKarrot

JUNE 23, 2023

Role: Customer Success Manager Location: San Antonio, TX, United States (Remote) Organization: Searchspring As a Customer Success Manager, you’ll maintain vital connections with current Searchspring clients to promote product adoption, optimisation, and the discovery of chances to enhance the user experience.

Customer Success 19

Customer Success Self Service Case Study Consulting 19

SmartKarrot

JUNE 13, 2023

Role: Customer Success Manager Location: New York, NY, United States (Remote) Organization: Polar Analytics As a Customer Success Manager, you’ll have plenty of options in the future. As a Digital Marketing Customer Success Manager, you’ll be in control of client campaigns and projects. Apply here: [link] Role: Sr.

Customer Success 19

Customer Success Return on Investment Roadmap Measurement 19

SmartKarrot

JUNE 20, 2023

Role: Customer Success Manager Location: United States (Remote) Organization: Liquid Web As a Customer Success Manager, you’ll ensure that customers receive more value from your offerings by engaging in onboarding activities. Promote customer retention and revenue growth within the current/assigned account base.

Customer Success 19

Customer Success Case Study ROI NPS 19

SmartKarrot

JUNE 22, 2023

Role: Customer Success Associate Location: Arlington, VA, United States (On-site) Organization: ClearPoint Strategy As a Customer Success Associate, you’ll build trusting relationships with customers by keeping your word and going above and beyond to satisfy your demands. Escalate problems as necessary.

Customer Success 19

Customer Success Roadmap Customers Consulting 19

SmartKarrot

JUNE 19, 2023

Role: Customer Success Manager Location: United States (Remote) Organization: CryptoRecruit As a Customer Success Manager, you’ll be the main point of contact for clients and cultivate enduring connections. Ensure that all technological needs are satisfied for continued success and customer support.

Customer Success 19

Customer Success Customers Consulting Management 19