Comm100

FEBRUARY 1, 2023

Live Chat for Higher Education – The Ultimate 101 Guide Higher education is at a crossroads. With undergraduate enrollment on the decline , student recruitment has become fiercer than ever. We’ll begin with an overview of higher ed live chat. Chapters Chapter 1 What is live chat for higher education?

Effort Score 215

Effort Score Wait Times Video Communication 215

Comm100

SEPTEMBER 4, 2022

Because it is one of our most popular posts, we have updated it to include the latest research, up-to-date statistics and best practices in this topic. More companies all the time are experiencing the benefits of live chat , but how does one maximize these benefits? Live Chat ROI Calculator. Calculate now.

Customer Service 242

Customer Service Abandon Rate ROI Apparel 242

Comm100

SEPTEMBER 25, 2021

With the revelation that up to 75 percent of consumers expect to see a live chat offered over any other communication channel, companies and businesses are now prioritizing investment in white label chat software to better service their customers and improve their response times. Features and functionalities of a white label live chat.

How To 221

How To Software Video Customer Satisfaction 221

InMoment XI

MARCH 27, 2024

With online reviews, social media comments, and public customer feedback making a major impact on the reputation of automotive businesses — car dealerships, auto repair shops, service centers, parts retailers, etc. On the other hand, 76% of consumers will stop doing business with you after just one bad experience.

Automotive 260

Automotive Management Social Media Feedback 260

Comm100

JUNE 23, 2022

Today’s students have sky-high support expectations, but with a reliance on phone and email, many higher education institutions are failing to meet these needs. The likes of McMaster University, Montgomery College, and California State University have turned to Comm100 Live Chat to help them achieve this. Security & compliance .

Chatbots 196

Chatbots Self Service Video Wait Times 196

Comm100

JANUARY 25, 2022

Live chat is now the most popular customer service channel, and it’s not hard to see why. According to Invesp , live chat is by far the most satisfactory way to communicate with a company, with customer satisfaction at 73% for live chat compared to 51% for email, and 44% for phone. Offer more personalized and genuine support .

How To 231

How To Chatbots Omni-Channel Social Media 231

Comm100

AUGUST 1, 2023

Personalization in customer service – What is it and how to deliver it 71% of consumers expect companies to deliver personalized interactions, according to the latest McKinsey & Co. 76% get frustrated when this doesn’t happen. In today’s digital world, delivering exceptional customer service is paramount to gaining a competitive edge.

Customer Service 159

Customer Service How To Omni-Channel Video 159

Comm100

MAY 20, 2022

The burden now firmly sits with organizations of all sizes and industries to match these expectations – or lose out on business. To match customer expectations, organizations must adopt a digital-first approach to customer experience (CX) and put the most popular customer service channel at the core – live chat.

Software 180

Software Wait Times Multi-Channel Consumers 180

Comm100

JUNE 4, 2020

There is an abundance of stats on the internet revealing the popularity of live chat for customer service. Because when you offer audio and video chat within your live chat offering, its popularity rises even further. But first, here’s a quick video on what audio and video chat is and how you can use it: 1.

Video 147

Video Ecommerce Customer Satisfaction Sales 147

Calabrio

NOVEMBER 25, 2020

In fact, the pace of change is only accelerating affecting nearly every facet of our lives, from how we bank, shop and socialize to how we respond to a pandemic. And while few ‘zero out’ to an agent right away these days, when they do request a live person, they expect an efficient experience. Collaboration is an emerging theme.

Contact Center 306

Contact Center Self Service Analytics Banking 306

Comm100

MAY 8, 2021

Live chat has become the most popular digital customer service channel, offering real-time support that is both efficient and personalized. Today, many vendors offer free live chat software, but with each boasting different features and capabilities, it can be hard to know which will be the best free chat for your business. .

Comparison 207

Comparison Software CRM Knowledge Base 207

SurveySparrow

MARCH 19, 2024

If you’re looking for a video marketing guide , you’re not the only one. There are still some brands that haven’t gotten on board with video marketing – despite knowing its value – and the ones who have been are looking to build a more robust commercial video strategy. Google also prioritizes video content.

Video 95

Video Strategy Marketing Social Media 95

AWS Machine Learning

NOVEMBER 17, 2023

Amazon Interactive Video Service (Amazon IVS) is a managed live streaming solution that is designed to provide a quick and straightforward setup to let you build interactive video experiences and handles interactive video content from ingestion to delivery. It caters to diverse regulations.

Video 87

Video Policies e-support System 87

Comm100

DECEMBER 8, 2020

If you’re reading this blog, then you probably already know that live chat is the most popular digital customer service channel – and it keeps on growing. Live chat provides all this and so much more as agent and customer message one another in real-time via desktop or mobile. Audio and video c hat.

Software 130

Software Video eBook Interaction 130

TechSee

APRIL 9, 2024

This gap represents the disconnect between customers and service agents, where words fail to convey the full picture of an issue or solution. This lack of visual context leads to frustration on both ends—customers feel misunderstood, and agents feel handicapped in providing efficient solutions.

Net Promoter Score 124

Net Promoter Score NPS Customer Satisfaction Customer Confidence 124

Comm100

MARCH 11, 2021

Institutions compete with one another to win national and international students and spend huge amounts of money to do so. New York University reportedly spent $500,000 more on marketing in June 2020 than in June 2019, despite the financial challenges caused by Covid-19. million on YouTube ads from March to June 2020 alone.

Customer Service 147

Customer Service Chatbots Omni-Channel Social Media 147

Comm100

SEPTEMBER 14, 2022

Comm100 is a complete omnichannel platform that lets organizations provide the very best customer service and support with just one piece of software. Comm100’s platform also offers three types of messaging – Live Chat, Messenger and Secure Messaging. Secure Messaging. This enables faster and more consistent issue management.

Software 180

Software Omni-Channel Social Media Chatbots 180

Comm100

MAY 16, 2021

With so much choice, consumers can jump from one brand to another quickly, and in most cases, easily. On top of this, 86% of buyers will pay more for great customer experience. One of the keyways you can provide this level of customer experience is by using customer support software. Solution . – Live chat .

Software 166

Software Knowledge Base Social Media Omni-Channel 166

Comm100

NOVEMBER 18, 2021

Unless you’re living under a rock, you’ll have heard of, and likely used live chat. This is where live chat and supporting chatbots come into play. This blog will look at the top 5 reasons why higher education institutions need to adopt live chat and chatbots if they want to acquire, engage, and retain today’s students.

Chatbots 173

Chatbots Video Wait Times Ecommerce 173

Comm100

DECEMBER 7, 2022

Grown-up surrounded by technology, this generation wants fast, convenient, 24/7 digital support that only an omnichannel approach that includes live chat, chatbots, SMS and social media can truly provide. Phone is a notoriously high-friction channel, forcing callers to be put on long hold times and repeatedly passed between agents.

Engagement 173

Engagement Chatbots Social Media Video 173

Comm100

MAY 19, 2021

When managing agents remotely (and close by too), you need total visibility over your agents on an individual level and on a team level. Chat with agents : This type of feature helps veteran agents guide the new ones and quickly answer their questions within the platform, as if they’re sitting by their side. Use video chat .

Training 130

Training Tips Customer Service Knowledge Base 130

TechSee

AUGUST 15, 2021

When dealers are responsible for the warranty management services, the manufacturers are required to reimburse their dealers for repairs performed on equipment under warranty. These services, as well as other industries that are negatively affected by high numbers of warranty claims, need better warranty management solutions.

Self Service 207

Self Service Management Video Contact Center 207

Comm100

APRIL 21, 2022

While banks are typically driven by the interests of its shareholders, credit unions’ not-for-profit status drives them to focus on delivering the very best service to its members. This blog will look at the top 4 credit union technology trends in 2022 and how each can help to satisfy the needs of current members, as well as future ones.

Trends 138

Trends Technology Chatbots Financial 138

TechSee

JUNE 1, 2023

Cochlear is the world leader in implantable hearing solutions. We sat down with Myra Arriaga, one of Cochlear’s device support specialists, to discuss her passion for ensuring her recipients have consistent access to hearing as well as with Adriana Rodriguez and her son Noel, a bilateral Cochlear recipient.

Technology 207

Technology Video Connections Interaction 207

Comm100

JUNE 22, 2021

We sat down (virtually speaking) with Derek Gaucher, Coordinator of IT Solutions at Dawson College, to ask him about how Dawson College is embracing new customer service technologies and channels to provide a digital student experience that has become central to their success. And the work doesn’t stop once the student has enrolled.

Customer Service 131

Customer Service Video Course Technology 131

Comm100

OCTOBER 25, 2021

These student dropouts have a major impact on the bottom line of schools. One study by Stanford found that students leaving before graduation can cost institutions up to $40,000. Students are seeking digital communication, and live chat and chatbots deliver precisely on their needs and expectations. Get ebook now.

Engagement 130

Engagement Tips eBook Chatbots 130

Comm100

FEBRUARY 23, 2021

Be available online — in more ways than one. To cater to this, you need to be available on the key digital channels, giving your customers the choice to reach out where, when, and how it suits them best. Tips for optimizing availability: – Make sure to offer live chat. Everyone texts. It’s fast and convenient.

Customer Service 130

Customer Service Self Service Social Media Knowledge Base 130

Kayako

MAY 13, 2022

65% use self-service channels because they like the convenience and don’t want to talk to agents or wait on hold to do simple routine tasks. Customer self-service portals are a win-win situation because they increase customer satisfaction while freeing up live agent time. Fortunately, customers also like to help themselves.

Self Service 275

Self Service Knowledge Base e-support Policies 275

2020 Research

AUGUST 17, 2023

But when it comes to in-person market research, one size does not fit all. The needs of a researcher conducting a traditional in-person focus group are much different from one conducting a mock trial or testing a new beauty product. Researchers need access to facilities that enable integrated solutions to meet diverse project needs.

Hospitality 96

Hospitality Video Groups Consumers 96

AWS Machine Learning

APRIL 11, 2024

Looking back at AWS re:Invent 2023 , Jensen Huang, founder and CEO of NVIDIA, chatted with AWS CEO Adam Selipsky on stage, discussing how NVIDIA and AWS are working together to enable millions of developers to access powerful technologies needed to rapidly innovate with generative AI.

Innovation 96

Innovation Resources Entertainment Sports 96

Comm100

FEBRUARY 25, 2021

If there’s one thing the COVID-19 pandemic has left us with, it’s an increased awareness of the importance of remote accessibility. Many providers still have not digitized their healthcare customer service offerings, and still rely heavily on easily overwhelmed phone support channels.

Healthcare 130

Healthcare Customer Service Omni-Channel Multi-Channel 130

TechSee

JULY 20, 2021

The stakes are much higher, due to the expense and rarity of these devices, the scheduling difficulties involved with service, and the human lives affected by any unnecessary downtime. Average size facilities may depend solely on a single high-end device to deliver patient care or diagnostics. billion in 2023. . Catastrophic downtime.

Healthcare 207

Healthcare Hospitality Call Center Guidelines 207

TechSee

AUGUST 31, 2022

Making the leap from engaging with customers and agents via text and voice, to visual and live video is a big step. While COVID introduced technology laggards to Zoom, bringing instant, live video to the mainstream. However, not every visual engagement provider offers the ideal solutions to your needs.

Engagement 109

Engagement Self Service Video Culture 109

Comm100

MARCH 2, 2022

Many consumers choose to join a credit union based on this principle, and so expect to receive the very best member engagement that reflects this priority. To deliver on this expectation, member support is key. Through direct communication with individual members, credit unions can show their genuine care and interest in them.

Engagement 130

Engagement How To Chatbots Omni-Channel 130

Beyond Philosophy

APRIL 11, 2024

Listen to the podcast: One of the things I talk about a lot with clients is customer emotions. First, I want to thank Boehme for taking the time to submit the video. Whichever marketing principle you embrace, the general idea is that you understand what problem customers are trying to solve and provide them with a solution.

How To 78

How To Exercises Video Customers 78

Comm100

DECEMBER 14, 2022

Improves customer retention: By giving recommendations based on where customers are in their buyer journey, CXA helps them get the most value from their purchase through hands-on demos and troubleshooting. And automation is the way to go for businesses that want to design, create and constantly reinvent superior buyer journeys.

Customer Experience 130

Customer Experience Self Service Chatbots How To 130

AWS Machine Learning

APRIL 18, 2024

Then there are the times that others are talking in a language that’s not your first language, and you’d love to have a live translation of what people are saying to make sure you understand correctly. All of this, and more, is now possible with our newest sample solution, Live Meeting Assistant (LMA).

Knowledge Base 91

Knowledge Base Meeting Resources Analytics 91