InMoment XI
APRIL 11, 2022
Tip #1: Rethink the Digital Customer Journey. Tip #2: Invest in Customer Care. A lot of businesses had to scale back their customer care teams during the pandemic because they couldn’t cope with the sheer amount of call volumes enquiring about updated delivery processes and updated policies. Tip #3: Upgrade Your Technology.
Steve DiGioia
AUGUST 13, 2020
It’s also a part of progressive discipline intended to identify and correct the actions of an employee when they fail to meet the standards laid out by company policy. – Tip #11 appeared first on Steve DiGioia. I have little compassion for a manager who is too timid to terminate a problem employee. TipsOnThursday.
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Playvox
NOVEMBER 29, 2022
While the issue is not unusual, it’s easier to manage if you have a solid call avoidance policy in place. When you create the right policy, you’ll get call avoidance rates down — to the benefit of both your customer satisfaction metrics and your agents’ experiences. 6 Tips For Writing Your Contact Avoidance Policy.
Steve DiGioia
AUGUST 6, 2020
The employees who do the job each day usually have a better understanding of what works and how to perform the task than the boss who sits in the office thinking up policies and procedures. The post Management’s Ideas Are Always Better – Tip #10 appeared first on Steve DiGioia. But that’s not the case. Click To Tweet.
Steve DiGioia
JULY 9, 2020
New policies are put in place that puts numbers ahead of the guest experience. – Tip #6 appeared first on Steve DiGioia. Sitting in your corner office meeting with your underlings to hash out the keenest way to cut costs or modify your pricing strategy to allow for a percentage point savings here and there. TipsOnThursday.
Steve DiGioia
JUNE 11, 2020
Policies and procedures don’t apply to us, we’re the “customer”! The post Customer Service is a 2 Way Street – Tip #2 appeared first on Steve DiGioia. We sometimes forget the basic courtesies of society or how our actions affect others. Wait in that line? No, I’m the customer! Fill out that form?
Storyminers
NOVEMBER 2, 2016
’ One way to look at it: a forced-upon-its-customers policy that requires users to contractually agree to be non-discriminatory in their selection and treatment of guests staying at their properties. Airbnb’s no-discrimination policy allows their marketers to more carefully define their core customers.
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