Zeisler Consulting

APRIL 13, 2022

He’s not taking the perspective of revenue, sales, market share, or financial concerns…he’s looking at it as a toy. And his perspective is that of a Customer. Not what’s fun about all the charts and finance numbers. He means, what’s fun about a building that turns into a robot? This hits home like a ton of rocks for me.

Leadership 93

Leadership Financial Course Industry 93

Zeisler Consulting

APRIL 13, 2022

He’s not taking the perspective of revenue, sales, market share, or financial concerns…he’s looking at it as a toy. And his perspective is that of a Customer. Not what’s fun about all the charts and finance numbers. He means, what’s fun about a building that turns into a robot? This hits home like a ton of rocks for me.

Leadership 93

Leadership Financial Course Industry 93

Kristina Evey

JUNE 20, 2019

Shownotes… An Opposite Silo Perspective to Enhance CX This short episode explains how looking at CX challenges from the perspective … Read More Episode 55 – An Opposite Silo Perspective to Enhance CX. The post Episode 55 – An Opposite Silo Perspective to Enhance CX appeared first on Kristina Evey.

120

120

Beyond the Arc

SEPTEMBER 22, 2021

The post Crisis communication from a customer-centric perspective appeared first on Beyond the Arc. The way you approach crisis communication can make all the difference.It's essential to be prepared with crisis management communications that effectively support your customers.

Customer Centricity 97

Customer Centricity Communication Customer relationships Customers 97

InMoment XI

JANUARY 15, 2019

British companies have come a long way with utilizing their data to identify customer needs and predict their future behavior and estimate future profitability (the so-called customer lifetime value).

Data 200

Data Customer Experience Company Customers 200

Genroe

OCTOBER 16, 2023

Video Case Study Transcript Janine Scott (Wolters Kluwer Asia Pacific) So I was tasked with making the commercial connection between our Net Promoter score and some of our measures […] The post [Case Study] A CFO’s Perspective: The correlation between NPS and Growth appeared first on Genroe | Customer Experience | Net Promoter Score.

Case Study 52

Case Study Net Promoter Score Study NPS 52

Doing CX Right

JUNE 26, 2021

The post How Trader Joe’s Does Experience Right – An Insider Perspective appeared first on Doing CX Right. How do you keep employees engaged to deliver great customer experiences? Learn & practice what best in class brands like Trader Joe's does.

Employee Engagement 95

Employee Engagement Brands Engagement Customer Experience 95

Kristina Evey

MAY 18, 2017

The Customer Perspective. We could set you up on automatic payment…” Consider the news or information you need to convey from the customer perspective. The daily decisions are endless. But – there is ONE thing that is seldom considered in these decisions. And, unfortunately, it’s the most important thing.

Customer Experience 168

Customer Experience Policies Customers Loyalty 168

InMoment XI

APRIL 23, 2014

At VoCFusion 2014 in Las Vegas, attendees came from as far away as India and from all types of businesses to gain new perspectives and share best practices about their customer experience programs. Allegiance CEO Carine Clark started the day by expanding on the theme of this year’s event -- turning data into happy customers and employees.

Customer Experience 200

Customer Experience Data Customers Examples 200

InMoment XI

APRIL 23, 2014

At VoCFusion 2014 in Las Vegas, attendees came from as far away as India and from all types of businesses to gain new perspectives and share best practices about their customer experience programs. Allegiance CEO Carine Clark started the day by expanding on the theme of this year’s event -- turning data into happy customers and employees.

Customer Experience 200

Customer Experience Data Customers Examples 200

InMoment XI

APRIL 23, 2014

At VoCFusion 2014 in Las Vegas, attendees came from as far away as India and from all types of businesses to gain new perspectives and share best practices about their customer experience programs. Allegiance CEO Carine Clark started the day by expanding on the theme of this year’s event -- turning data into happy customers and employees.

Customer Experience 200

Customer Experience Data Customers Examples 200

Vonage

MAY 9, 2016

We can always use fresh perspective, and spring is the perfect time for it. NewVoiceMedia rejuvenates through its staff perspective. Polling your office for queries at least once a week can help you catch problems early, shift perspectives and encourage creativity. Invite outside perspective.

Tips 120

Tips Competitive Advantage Contact Center Meeting 120

Clarivate

OCTOBER 19, 2023

To learn more about the methods, challenges and perspectives of drug repurposing, please watch our recent webinar: [link] The post Drug repurposing, real world data and AI/ML: perspectives and opportunities appeared first on Clarivate.

Data 59

Data Return on Investment Consulting Examples 59

Adrian Swinscoe

SEPTEMBER 27, 2023

Today’s interview is with Cathrine (Cathy) Jooste, President of the Business Process Outsourcing Division, and John Samuel, EVP and CTO, at CGS, a global provider of […] The post CX in the age of AI: A leading outsourcer’s perspective – Interview with Cathy Jooste and John Samuel of CGS first appeared on Adrian Swinscoe.

76

76

Horizon CX

JANUARY 6, 2020

From a company perspective, commitment, motivation, loyalty, trust, values, and identities should be like mild adhesive that will reliably endure repeated removals and reattachments. The post The Power of Moderation – A 2020 Perspective appeared first on Horizon CX. Noam Chomsky. December 27, 2019.

Airlines 100

Airlines Course Management Survey 100

InMoment XI

NOVEMBER 16, 2023

This hands-on workshop emphasised the significance of integrating customer and employee perspectives into experience enhancement strategies, whilst leveraging productivity studies and insights to make informed investment decisions.

Healthcare 596

Healthcare Culture Travel ROI 596

InMoment XI

MARCH 3, 2016

Banks have been focusing on the customer experience for more than 20 years. So, one has to ask “How far have banks come?” One way to answer this question is to look through the lens of CXEvolution. The CXEvolution framework gives bankers the ability to gauge how well their organization is delivering on the Customer. View Article

Banking 266

Banking Customer Experience Customers 266

Education Services Group

MARCH 8, 2023

The post Peter’s Perspective: Ted, the CFO,Grabs the Mic appeared first on ESG. I appreciate all the business units, including, but not more than any other, Customer Success. Let’s do something bold. Let’s solve business challenges together.

Course 52

Course Customer Success Customer Retention Financial 52

NICE inContact

DECEMBER 12, 2021

Imagine having a gold mine in your yard and never venturing out to dig up some nuggets.

Voice of Customer 229

Voice of Customer How To Customers Contact Center 229

ijgolding

JULY 9, 2018

In the meantime, I am delighted to share the perspective from the marketing community. Please do ‘discuss’ and share your own perspectives by commenting on this post. A perspective by Bernard Page appeared first on I J Golding. Well I would love to know what you think!! Enjoy the read!!

Chief Customer Officer 148

Chief Customer Officer Marketing Leadership Groups 148

Optimove

NOVEMBER 29, 2023

The future looks bright for AI-driven brand marketing, according to Optimove’s 2024 Consumer Perspectives on AI-Driven Brand Marketing Report. Our new report unlocks valuable insights into customer perceptions of AI, and provides tips on how to best use AI to enhance the customer experience and increase lifetime customer value (LCV).

Report 52

Report Consumers Loyalty Brands 52

Education Services Group

FEBRUARY 1, 2023

And tomorrow when you wake up and view your dashboard, we hope you’ll have a fresh perspective on the mountain of work the team has accomplished to integrate those data points and an informative plan of action for how to tackle the challenges that your customers face today. Maybe You Need a Shift in Perspective appeared first on ESG.

Effort Score 52

Effort Score Customer Success Metrics Hotels 52

Natalie Petouhof

DECEMBER 9, 2022

The post Featured on DCX: Perspectives and insights on digital customer experience appeared first on Dr Natalie News. Stop choosing technology that doesn’t help the customer (13:14). The three pillars of Empathy in Action (16:17). Here’s what an orchestrated experience looks like (20:07). Focus on the long term (22:35).

Customer Experience 52

Customer Experience Customer Centricity Employee Experience Technology 52

Brad Cleveland Blog

AUGUST 25, 2022

Service level can take a big hit in the morning, but if you have staff handling every … Continue reading → The post Service Level from the Perspective of Customers appeared first on Brad Cleveland. Daily service level reports often conceal important information.

Report 49

Report Customers Contact Center Customer relationships 49

Horizon CX

DECEMBER 31, 2018

How Customer Experience changed and grown over the past 7 years: It most certainly has changed and having been there and been part of that growth curve gives me a personal and convincing perspective. Click HERE to learn more about HorizonCX: The post A Perspective and a Prospective on CX appeared first on Horizon CX.

Customer Journeys 100

Customer Journeys Chief Customer Officer NPS Consulting 100

Wired and Dangerous

JULY 14, 2020

Have you completed an “attitude audit” from the customer’s perspective lately? If you asked your customers to characterize the service they receive from you as a mode of transportation, what would they choose? And, what would their choice communicate about how you deliver customer service?

Transportation 91

Transportation Loyalty Innovation Customer Service 91

C Space

FEBRUARY 2, 2022

Customer Inspired Perspectives on Grocery and Drinks Trends in 2022. C Space CEO, Jessica DeVlieger, was invited by WARC to give her perspective on 2022’s key Grocery and Drinks Industry trends. C Space CEO, Jessica DeVlieger, was invited by WARC to give her perspective on 2022’s key Grocery and Drinks Industry trends.

Trends 52

Trends Banking Consumers Industry 52

C Space

MARCH 13, 2020

Skillsoft Perspectives Event: How We Adapted. Every year, C Space clients Skillsoft and SumTotal have held a highly respected, well-attended, face-to-face global event for learning, talent and business leaders: Perspectives. I am so proud and excited to be a part of this event.”. – Sam Rothkopf, Chief Development Officer, C Space.

Conference 52

Conference Case Study Social Media Culture 52

Education Services Group

OCTOBER 17, 2022

The post Peter’s Perspective: How CS Can Weather the Approaching Storm appeared first on ESG. To close, I spent a big part of the same vacation I mentioned earlier reading Doris Kearns Goodwin’s biography of Abraham Lincoln, Team of Rivals , and I am reminded now of something he said about leadership.

Hotels 52

Hotels Customer Success Culture Leadership 52

North Highland

OCTOBER 3, 2019

Joining a corporate board is one of the fastest ways for executives to take their leadership skills to the next level and broaden their perspectives through interactions with a diverse slate of independent, external board members. When you’re voicing perspectives before independent external directors you grow in confidence.

Leadership 40

Leadership Consulting Interaction Industry 40

Education Services Group

FEBRUARY 9, 2023

The post Peter’s Perspective: Run Around the Block First and Then We’ll Talk appeared first on ESG. Because that maxim is as true now as it’s ever been. Finally, to make you sit up in your seat I would ask you this. Can your organization run two miles around the block in twenty minutes?

Customer Success 52

Customer Success Leadership Social Media Exercises 52