AWS Machine Learning

APRIL 16, 2024

Additionally, we explore topics such as version control, aliases, integrating AWS Lambda functions, creating conditional branches, and enabling logging. Amazon Lex is a fully managed artificial intelligence (AI) service with advanced natural language models to design, build, test, and deploy conversational interfaces in applications.

Management 83

Management Hotels Resources Policies 83

Lumoa

FEBRUARY 17, 2023

Moving forward: Exports are delivered to you by email You will need to be logged in to Lumoa in order to access the link in the email This new export process has no limits on how much data it can pull Check out how to export data from Lumoa using this guide. And now, it just got even better! Thanks for reading!

Knowledge Base 208

Knowledge Base Feedback Survey Report 208

Comm100

SEPTEMBER 28, 2022

Number of chats Agent utilization rate Average wait time Average chat time First contact resolution Invitation acceptance rate Sales conversion rates Visitor logs and wrap-up notes Customer satisfaction scores. Occupancy is the percentage of time an agent spends logged in and ready for live chat. Live Chat Benchmark Report 2022.

Measurement 227

Measurement Average Handle Time Wait Times How To 227

CSM Magazine

APRIL 9, 2024

By analyzing event logs and extracting valuable insights from real-world processes, process mining enables organizations to optimize their operations, enhance efficiency, and drive continuous improvement. Data-Driven Insights By analyzing event logs, process mining generates actionable insights. Where are the bottlenecks?

Case Study 52

Case Study Analysis Software Study 52

Lumoa

FEBRUARY 6, 2024

Summaries should overlap and repeat themselves less often Overall length will be shorter and easier to read Text should now be more representative of what your customers are saying In the future , we plan on adding a feature that will allow you to actually SEE how much feedback is associated with each part of the summary. This one is for you!

Knowledge Base 208

Knowledge Base Feedback Customer Voice Training 208

BirdEye

OCTOBER 31, 2023

How to create a Google Business Profile login How to log into your Google Business Profile Help — I can’t remember my Google Business login! If you want more people to choose you over your competitors, your online presence is the key. Even brands that primarily conduct business in person need to be digitally visible and available.

How To 111

How To Guidelines Tips Management 111

AWS Machine Learning

JANUARY 12, 2023

Part of how The Very Group secures and tracks business operations is through activity logging between business systems (for example, across the stages of a customer order). This module implements an observability solution, including application logs, application performance monitoring (APM), and metrics. Overview of solution.

Groups 105

Groups Data Policies Retail 105

Totango

JANUARY 3, 2024

With the Gong integration from Totango, Gong meeting summaries are logged to Totango as a touchpoint against the appropriate account and contact records, reducing the manual effort of logging touchpoints with meeting notes. Totango’s integration process is simple and secure.

Touchpoint 102

Touchpoint Connections Interaction Data 102

Totango

NOVEMBER 16, 2023

Seamlessly log touchpoints with Gmail and Outlook Gmail is the world’s largest email service provider, boasting a whopping 1.8 Users can search and select accounts and contact information, access touchpoint templates, and log a copy of the email to that account’s timeline as a touchpoint in Totango. “I’ve

Customer Success 107

Customer Success Touchpoint Meeting Interaction 107

NobelBiz

NOVEMBER 27, 2023

Advanced call logging is a vital tool for businesses to enhance communication management and operational efficiency. This comprehensive guide explores the nuances of advanced call logging and how it can revolutionize your business operations. Collecting customer information is another crucial aspect of call logging.

Contact Center 59

Contact Center Call Recording Call Center Contact Center Software 59

AWS Machine Learning

MARCH 12, 2024

Advertisers, publishers, and advertising technology providers are actively seeking efficient ways to collaborate with their partners to generate insights about their collective datasets. Sharing this data to another party can be time consuming and increase the risk of potential data breaches or unauthorized access.

Analysis 97

Analysis Advertising Data Consumers 97

SAP Customer Experience

AUGUST 28, 2022

SAP Customer Data Cloud provides registration, log-in and other flows out of the box (OOTB), which cover most scenarios encountered when consumers. Prior to discuss Customer Data Cloud’s screen-sets, we first look at and understand few terms about SAP Customer Data Cloud. What is “Screen-Sets” of SAP Customer Data Cloud?

Data 84

Data Customers Consumers Customer Experience 84

TechSee

AUGUST 10, 2023

With over 30 million interactions logged annually, TechSee has greater than 1,000 customers and is used by industry leaders including 5 of the top 10 global telecom companies, 2 of the top 3 U.S. home builders, and 5 of the top 10 global smart home automation companies. and Madrid. For more information, visit www.techsee.me

Connections 206

Connections Contact Center Average Handle Time First Call Resolution 206

Comm100

MARCH 6, 2024

Representatives can use the customer’s browsing history or previous chat logs to provide tailored advice, recommendations, or support. Immediacy When discussing the advantages of live chat allows, real-time communication always comes at the top of the list. The disadvantages of live chat 1.

Abandon Rate 227

Abandon Rate Chatbots Customer Service Representative Knowledge Base 227

AWS Machine Learning

DECEMBER 16, 2022

It provides the flexibility to log your model metrics, parameters, files, artifacts, plot charts from the different metrics, capture various metadata, search through them and support model reproducibility. Custom parameters and metrics can be logged using the log_parameter , log_parameters , and log_metric functions.

Training 78

Training Metrics Report Exercises 78

Lithium

DECEMBER 5, 2023

Now Available: User Activity Logs & Activity Exports (Auth, Labels, Approvals, User) : We have improved governance in Marketing by adding User Activity Logs to track actions taken by users inside Marketing. The Change Log updates to display only the administrative actions taken within the selected date range.

CRM 52

CRM Social Media Video Trends 52

Eptica

FEBRUARY 25, 2022

Author: Pauline Ashenden - Demand Generation Manager As contact centres evolve, agents are increasingly required to log into multiple technology systems while interacting with customers. This has a negative impact on the customer, the agent, and the business in terms of productivity and satisfaction.

Self Service 125

Self Service Engagement System Interaction 125

Comm100

MAY 16, 2023

They can use this information to log into the college’s chat app and convince a support agent to share more sensitive data about them. According to Check Point’s 2023 report , education and research continues to be the most targeted sector for cyberattacks, so choosing a secure live chat software is essential.

Chatbots 190

Chatbots Software Financial Tools 190

AWS Machine Learning

AUGUST 8, 2023

All these options allow you to generate and store Spark event logs to analyze them through the web-based user interface commonly named the Spark UI , which runs a Spark History Server to monitor the progress of Spark applications, track resource usage, and debug errors. cd amazon-sagemaker-spark-ui-0.1.0/install-scripts

System 67

System Interaction Travel How To 67

Comm100

JUNE 12, 2023

While many internet users have logged on to try the technology out of curiosity, the business world is already being affected by this revolutionary new software. And when a company has customers logging in all over the globe, customer service questions may come in at all times, day or night. What are AI Chatbots?

Chatbots 130

Chatbots Customer Experience Healthcare Software 130

Kustomer

MARCH 4, 2022

Before going into specific types of Workflow errors, it would be important to touch on view logs, which are imperative when troubleshooting Workflow errors. In a blog post from a few weeks ago , we discussed the concept of view logs and how to dig through them in order to create Workflows.

Travel 98

Travel Data Knowledge Base Video 98

AWS Machine Learning

FEBRUARY 13, 2023

In this post, we enable the provisioning of different components required for performing log analysis using Amazon SageMaker on AWS DeepRacer via AWS CDK constructs. This is where advanced log analysis comes into play. In our case, that would be an AWS DeepRacer vehicle, trying to race fast around a track.

Analysis 73

Analysis Training Resources Policies 73

AWS Machine Learning

APRIL 22, 2024

Amazon SageMaker HyperPod is purpose-built to accelerate foundation model (FM) training, removing the undifferentiated heavy lifting involved in managing and optimizing a large training compute cluster. With SageMaker HyperPod, you can train FMs for weeks and months without disruption. We use TLS termination by installing a certificate to the NLB.

Groups 74

Groups Software System Policies 74

Lithium

APRIL 12, 2023

Recently, CheckMates introduced banners aimed at encouraging our community users to log in or register. Most of our content is available without logging into the community platform. But we have some content restricted to only logged-in users for various reasons, including ensuring users log into the platform.

Guidelines 52

Guidelines Metrics Analytics Innovation 52

Comm100

APRIL 17, 2023

To follow these rules, HIPAA-compliant messaging software leverages a number of technical and administrative measures, including encryption, access controls, two-factor authentication, and audit logs. All healthcare organizations in the US need to comply with HIPAA, a law that protects patients’ personal data and safeguards their privacy.

Healthcare 130

Healthcare Communication Multi-Channel Policies 130

Lithium

NOVEMBER 7, 2023

Now Available: User Activity Logs & Activity Exports (Auth, Labels, Approvals, User) We have improved governance in Marketing by adding User Activity Logs to track actions taken by users inside Marketing. Learn more about the Change Log. Improved and more robust filters will be available in an upcoming release.

Knowledge Base 52

Knowledge Base Metrics Video Government 52

Team Support

NOVEMBER 23, 2022

At its core essence, single sign-on (SSO) ensures that an agent logging into your software does not stay logged in after they’re done. Data security is no longer just a nice-to-have for messaging and live chat. This privacy focus also arrives at a time when customer demands for immediacy are also peaking. It seems like an oxymoron.

Software 98

Software System Tools Meeting 98

CSM Magazine

JUNE 7, 2023

Many small companies that run a fleet of vehicles are required to have electronic logging devices (ELD) installed in their trucks and other vehicles to establish a safe working environment for drivers. At first, information was recorded manually into paper log books. At first, information was recorded manually into paper log books.

Transportation 52

Transportation Travel e-support Report 52

Kustomer

JANUARY 12, 2022

Accessing the view logs within a Workflow, and diving into the output data, can make building your Workflows much easier. How To Get To View Logs. This is where our view logs come in handy, which includes the input and output data for each step of the Workflow you just built out. But at this point you won’t see any data.

Data 98

Data How To Knowledge Base Examples 98

Lithium

FEBRUARY 6, 2024

Change Log: See when an integration has been reconnected Admins can now use the Change Log to see when a particular source integration has been reconnected. When any administrator takes a reconnection action, a Source Integration Reconnected event is added on the Change Log page. See what new capabilities are available now.

Social Media 52

Social Media Knowledge Base Report Trends 52

AWS Machine Learning

JUNE 9, 2022

When a support ticket is raised by a customer, it is processed and assigned to a category based on the information provided in the ticket. It is then routed to the support group for resolution according to the category of the ticket. This automation results in increased operational efficiency and reduced cost. Implement the solution.

Analysis 83

Analysis Resources Training Effort Score 83

AWS Machine Learning

NOVEMBER 9, 2023

Building out a machine learning operations (MLOps) platform in the rapidly evolving landscape of artificial intelligence (AI) and machine learning (ML) for organizations is essential for seamlessly bridging the gap between data science experimentation and deployment while meeting the requirements around model performance, security, and compliance.

Policies 98

Policies Training Resources Groups 98

Thematic

MARCH 26, 2024

We’re on a mission to give you greater access to and control over your data, including exporting custom tables in a csv file, pre-cleaning data and auditing the use of Answers. Read on to get the details, along with a how to video and links to the new knowledge base articles. It takes just a few seconds! What questions do they type in?

Data 62

Data Analysis Knowledge Base Government 62

AWS Machine Learning

SEPTEMBER 19, 2023

This post is written in collaboration with Dima Zadorozhny and Fuad Babaev from VirtuSwap. VirtuSwap is a startup company developing innovative technology for decentralized exchange of assets on blockchains. VirtuSwap’s technology provides more efficient trading for assets that don’t have a direct pair between them. Read more at virtuswap.io.

Policies 116

Policies Comparison Resources Groups 116

AWS Machine Learning

MARCH 29, 2024

The integration of Amazon Lex with Talkdesk cloud contact center is inspired by WaFd Bank (WaFd)’s digital innovation journey to enhance customer experience. In our previous post , we described how Amazon Lex integrates with the Talkdesk cloud contact center for the voice channel. The payload includes the conversation ID of the active conversation.

Contact Center 91

Contact Center Chatbots Self Service Touchpoint 91

SAP Customer Experience

NOVEMBER 4, 2022

As you all might know already, starting in October 2022, SAP Universal ID will be the standard account for logging in to the SAP Portals. If you do not have an SAP Universal ID account yet, don’t worry, you can create a brand new one by simply clicking on the.

Tips 88

Tips Brands Customer Experience Customers 88

AWS Machine Learning

SEPTEMBER 13, 2022

AWS Glue enables you to seamlessly collect, transform, cleanse, and prepare data for storage in your data lakes and data pipelines using a variety of capabilities, including built-in transforms. No resource contention for the same development environment. Solution overview. The built-in SparkAnalytics 1.0 Configure your interactive session.

Interaction 86

Interaction Data Policies Resources 86