GetFeedback

JULY 14, 2018

A blog survey is simple but powerful way to learn more about your audience. With just a few questions, you can measure reader satisfaction, promote new content, and convert more blog traffic. Here are step-by-step instructions on launching an awesome blog survey in under 30 minutes. Building a Blog Survey. Like/Dislike.

Survey 186

Survey How To Feedback Guidelines 186

Comm100

FEBRUARY 6, 2023

Enhancing your customer experience is important not just because it will increase customer loyalty and satisfaction but because customers also expect it. According to research compiled by CXINDEX , 86% of customers are willing to pay extra for a better customer experience, and 64% will recommend your brand if you offer an amazing experience.

Financial 191

Financial Trends Self Service Customer Experience 191

Eptica

JANUARY 9, 2022

Date: Monday, January 10, 2022 Author: Pauline Ashenden - Demand Generation Manager Highlights from our customer service blog in 2021. Our parent company Enghouse Interactive has done just this by collecting the top posts on its 2021 blog, providing insight for the year ahead. Read the article on its blog here.

Customer Service 123

Customer Service Call Recording Trends Interaction 123

Lumoa

AUGUST 18, 2022

Recently, I read a blog by Ron Miller (author at TechCrunch and former corporate blogger for Intronis) entitled “I’m so over customer surveys” He talks about his annoyance with endless survey requests regarding company products and services. I mean, we get it. The question is, what can a business do to turn things around?

Customer Journeys 208

Customer Journeys Survey Feedback Voice of Customer 208

Comm100

OCTOBER 19, 2022

Chatbots are quickly becoming a long-term solution for customer service across all industries. A good chatbot will deliver exceptional value to your customers during their buying journey. It boosts customer engagement because it’s quick, simple, and puts the user in the driver’s seat. What Is a Chatbot? Chatbots simulate human conversation.

Chatbots 216

Chatbots Omni-Channel Analysis Interaction 216

Steve DiGioia

OCTOBER 31, 2021

appeared first on Steve DiGioia Customer Service Blog. An employee makes a mistake, and the customer is, at best, disappointed. Or angry, at worst. It’s inevitable. It happens. It’s part of any operation that has many “moving” parts. Service recovery”, a company’s resolution of a problem from a dissatisfied customer, comes next.

Industry 182

Industry Examples Customer Service Company 182

Comm100

JUNE 15, 2022

In this guide, we will talk you through how to launch and brand a successful customer experience (CX) program to ensure your business is operating at the top of its game. What is a customer experience (CX) program? That is why it is essential that you set clear goals and define key performance indicators (KPIs). of the changes you propose.

Brands 215

Brands Customer Experience Customer Journeys Net Promoter Score 215

Calabrio

SEPTEMBER 9, 2020

You can read the full post on the Waterfield blog, and register for an upcoming webinar featuring Calabrio’s Dave Hoekstra on September 15th. The post Guest Blog: Emphasizing the Human Side of Remote Work appeared first on Calabrio. Let’s face it, the workplace will forever look different. Are they personally doing okay?

Contact Center 147

Contact Center Customer Satisfaction Video Technology 147

Lithium

JANUARY 31, 2022

Now an independent consultant who helps brands get the most out of their community platforms, she shares her experience below of using Khoros blogs to help build the Cisco Meraki community. A blog post about blogs! The layout is that of a standard blog, with a running list of posts. Community Announcements blog.

Knowledge Base 98

Knowledge Base Interaction Consulting Examples 98

Comm100

SEPTEMBER 19, 2022

The post Guest blog: The Top 3 Chatbot Features your Business Needs to Succeed appeared first on Comm100. Integrating chatbots powered by AI into your business is a fantastic way to keep one step ahead of your competitors and provide superior customer service. It also improves the level of interaction between your company and its customers.

Chatbots 153

Chatbots Abandon Rate Social Media Customer Satisfaction 153

Clarivate

MARCH 27, 2024

The post Artificial Intelligence Blog Series: Metadata Generation for Digital Content appeared first on Clarivate. For example, AI has strong capabilities when it comes to identifying the faces of people in pictures – this technology is a popular feature on Apple, Google and social media platforms.

Social Media 52

Social Media Resources Technology Study 52

kommunicate

SEPTEMBER 15, 2023

The post WhatsApp Channels – What Is It and How You Can Use It For Your Business In 2023 appeared first on Kommunicate Blog. Here are a few statistics on WhatsApp that will blow your mind: Meta, which owns WhatsApp, is already dominating the social media space with [.]

Social Media 105

Social Media 105

Steve DiGioia

JULY 10, 2023

You watch them grow and learn, and finally, they’re ready to take on the world on their own. But before you know it, they’re handing in their resignation letter, moving on to greener pastures, and leaving you feeling frustrated and maybe even a little betrayed. Was it worth training these employees or was it money down the drain?

Training 130

Training Resources Course Loyalty 130

Steve DiGioia

JUNE 17, 2021

You’ve heard me say that countless times on my blog. The post Technology Certainly Has Its Merits, But… – Tip #34 appeared first on Steve DiGioia Customer Service Blog. Technology Certainly Has Its Merits, But…. When automation and technology become the new “service goal”, the customer then comes second. TipsOnThursday.

Technology 130

Technology Tips Fashion Chatbots 130

CSM Magazine

JULY 17, 2023

If you are a business owner that does not have a blog, it is time to change that. Now that we have that out of the way, let’s cover the most important advantages of having a blog. Later on, we will also give you some tips on how to blog effectively. Later on, we will also give you some tips on how to blog effectively.

Competitive Advantage 52

Competitive Advantage Tips Entertainment Social Media 52

Blake Morgan

JANUARY 20, 2022

These 30 top blogs cover a wide variety of CX-related topics, from creating a customer-centric culture to refining the contact center or delivering personalized experiences. These blogs are powerful resources to keep you up to date on the ever-changing CX industry. On her blog, Denise shares insights and case studies from big brands.

Case Study 96

Case Study Customer Journeys Competitive Advantage Customer Centricity 96

Comm100

MAY 25, 2022

The post Guest blog: The Future of Customer Service: Changes & Challenges in 2022 appeared first on Comm100. Then we’ll analyze how your organization can respond to these changes and the ways in which technology can benefit your ability to serve customers. Challenges have emerged in the past two years. Improving Customer Experience.

Contact Center 130

Contact Center Customer Service Omni-Channel Social Media 130

SmartMessage Blog

DECEMBER 27, 2021

Here are the top 2021 blog posts from SmartMessage. In our blog post detailing other benefits, we focused on the capabilities of this efficient source. Our blog post on the pandemic and omnichannel marketing indicates how the digital channel strategy became essential in reaching targets. OTP and Its Benefits for Your Business.

Omni-Channel 75

Omni-Channel Tips Chatbots Communication 75

DemandJump

NOVEMBER 24, 2020

Content marketing blogs have the capability to bring in new and repeat customers alike to any business’ website. million new blog posts published each day. For digital content marketers, it can be a challenge to build a working blog strategy and understand what kinds of content are best for a blog topic list.

Marketing 98

Marketing Strategy Consumers Customers 98

Eptica

JANUARY 5, 2021

Date: Tuesday, January 5, 2021 Author: Pauline Ashenden - Demand Generation Manager Reviewing 2020 – our top blog posts from last year. blog post here ?on on the Enghouse Interactive blog. blog post here ?on on the Enghouse Interactive blog. Published on: January 05, 2021. Read the full?blog Read the full?blog

Self Service 104

Self Service Trends Video Interaction 104

ShepHyken

NOVEMBER 27, 2020

Shep Hyken discusses this in the blog, “How to Avoid Roadblocks to Great Customer Service” Don’t be afraid to ask your workers what you can do to eliminate bumps along the path from potential customers to happy, repeat clients. The post Guest Blog: How To Improve the Customer Experience Starting Today appeared first on Shep Hyken.

Customer Experience 152

Customer Experience How To Wait Times Customers 152

Steve DiGioia

JUNE 12, 2023

The post The Power of a Customer’s Name: 5 Ways to Use It to Your Advantage appeared first on Steve DiGioia Customer Service Blog. Using a customer’s name is a simple yet powerful way to improve their experience with your business. When a customer hears their name, it creates a sense of familiarity and personalization.

Tips 189

Tips How To Communication Loyalty 189

NICE inContact

NOVEMBER 20, 2017

The post Interactive Voice Response – What it is, What it does, Where it’s going appeared first on inContact Blog. Interactive voice response (IVR) has been a staple of customer service for many years. While its requiem has been composed many times in the past, it is still around, alive and kicking.

Self Service 241

Self Service Interaction Multi-Channel Contact Center 241

Vanilla Forums

DECEMBER 16, 2020

With roughly 3 blogs published per week, several guest contributors and 10 new eBooks introduced in 2020, we had a lot of impactful content to share with you. With another year coming to an end, it's time to look back at the content that we've created here at Vanilla Forums.

eBook 98

eBook 98

Call Experts

DECEMBER 29, 2022

Welcome to a roundup of our top-performing customer service blogs of 2022! Blogging is a powerful way to share ideas, trends, and strategies in your industry. The best blogs are not only informative but also fun to read. Call Experts Top 5 Customer Service Blogs of 2022 . In 2022, we published many valuable resources!

Customer Service 52

Customer Service Contact Center Customers Trends 52

Alliance by IFS

JANUARY 31, 2022

Mads Rydder, The post IFS Customer Success team blog: Mads Rydder appeared first on IFS Blog. IFS Customer Success Services all start and end with one key element: a global team of committed professionals.

Customer Success 65

Customer Success Customers System Report 65

Storyminers

NOVEMBER 17, 2016

Storyminers is quite proud to be included in Chattermill’s top 50 of their: The Top 100 Customer Experience Blogs You Need to Be Reading. They pooled together a list of over 300 blog sites and ranked them based on quality of content and relevancy to customer experience / technology. Thanks Chattermill!

Case Study 187

Case Study Comparison Analytics Study 187

Comm100

DECEMBER 8, 2020

To get more information, they will need to click a lot of ‘more info’ buttons or read blog posts. They can give references to blog posts or tutorials so that potential customers can better understand how your product can help them. Owning a business is not a piece of cake. It takes careful management of a lot of moving parts.

Chatbots 133

Chatbots Customer Satisfaction Customer Service Representative Social Media 133

Comm100

JULY 20, 2020

Guest blog – Nahla Davies is a software developer and tech writer. Understanding things like the type of content to publish, topics to focus on, and choosing a blogging platform. After all, not all blogging platforms are created equally, and choosing wrong can negatively affect the whole experience. You can find her on LinkedIn.

Social Media 132

Social Media Chatbots ROI Brands 132

ShepHyken

AUGUST 23, 2019

The post Guest Blog: Omnichannel Customer Service – Why should you implement it in your business? This week we feature an article by Martin Frascaroli who talks about why it is important to meet your customer needs using omnichannel customer service. . They sign in from different devices and communicate through all available means.

Omni-Channel 108

Omni-Channel Customer Service Self Service Social Media 108

DemandJump

NOVEMBER 25, 2020

It's easy to spend hours researching your audiences, noting high-demand blog topics, and gathering data to make improvements to your content strategy. When it comes to blogs, however, there are a few time-tested tips and tricks when pursuing search engine traffic to understand what makes the best blogs stand out from the rest.

Marketing 88

Marketing Tips Strategy Data 88

Centercode

APRIL 10, 2023

We defined what a product launch blog is, and why it's important. We also provided a step-by-step guide on how to write a product launch blog post, including defining your goals, identifying your target audience, determining your key message, and including social proof.

How To 52

How To 52

ShepHyken

APRIL 21, 2017

This week on our Friends on Friday guest blog post my colleague, Dianna Booher, shares ideas for handling tough personalities while offering great customer service. Solving customer problems is expected. The key is to do it in such a way that also restores confidence, even when the customer is difficult. Shep Hyken. That’s impossible.” “No

How To 85

How To Airlines Social Media Communication 85

ShepHyken

MAY 10, 2019

The post Guest Blog: What is Outsourced Customer Support and Why Do You Need it appeared first on Shep Hyken. Your business may have the best products and services in the industry, but without effective customer support, consumers would likely not care about your brand. Saves money and resources.

Resources 108

Resources Customers Groups Customer Service 108

Alliance by IFS

FEBRUARY 14, 2022

The post IFS Customer Success team blog: Antonio Serrano García appeared first on IFS Blog. IFS Customer Success Services all start and end with one key element: a global team of committed professionals. Antonio Serrano.

Customer Success 65

Customer Success Customers System Report 65

Help Scout

AUGUST 11, 2021

One of the best ways to stay current with trends and customer needs is by following customer service blogs. Below are nine customer service blogs we love, with breakdowns of what content you can expect to find on them and details on why they’re so amazing. Aggregated “toolkits” of paired blog posts, webinars, and ebooks.

Customer Service 82

Customer Service eBook Leadership Resources 82

Comm100

FEBRUARY 10, 2022

When you sign up on Netflix, the streaming platform first asks about your preferences regarding languages and genres you’d like to consume. Netflix then uses this information to personalize its content recommendations and meet your preferences—leveraging the power of personalization to engage with its users. Track and leverage customer data.

Self Service 130

Self Service Customer Service Strategy Chatbots 130