GetFeedback simplifies CX for Salesforce customers with a new integration and a new app
GetFeedback
MAY 5, 2021
New Salesforce integration for feedback from digital channels and new GetFeedback app for Salesforce.
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GetFeedback
MAY 5, 2021
New Salesforce integration for feedback from digital channels and new GetFeedback app for Salesforce.
AWS Machine Learning
AUGUST 4, 2023
This post is co-authored by Daryl Martis, Director of Product, Salesforce Einstein AI. This is the second post in a series discussing the integration of Salesforce Data Cloud and Amazon SageMaker. The endpoints are then registered to the Salesforce Data Cloud to activate predictions in Salesforce.
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delighted
MAY 25, 2021
As Delighted experts, we knew we had to practice what we preach and continuously gather real-time feedback from you, the customer, on what you wanted next for an integration refresh. That’s why we’re thrilled to announce our newest integration update inspired by customer requests: Salesforce V2. Salesforce V2: What’s new?
SurveySparrow
DECEMBER 15, 2021
Salesforce is popular. But integrations in the Salesforce app ecosystem make it at least 4x more extensive – and it set to grow even bigger. According to recent Salesforce statistics , it has more than 150,000 customers. So to help your search, we have made a list of the best 12 integrations in Salesforce for 2022.
GetFeedback
MARCH 4, 2020
Vena Solutions helps companies manage their finances by transforming Microsoft Excel into an enterprise-class business and finance solution. Read on to find out how Vena Solutions’ CX strategy evolved to an automated insight engine.
Call Experts
AUGUST 12, 2021
A Salesforce integration can change how your organization does business. Salesforce is one of the most popular CRM ( Customer Relationship Management ) systems in use today. If you want to use data gathered from your customers to make better decisions and meet more objectives, then Salesforce is an excellent option for you. .
inSided
JUNE 30, 2021
In today’s post, we’re diving deeper into our Salesforce integration to show you how you can combine the power of two of the most powerful tools in your CS tech stack – your CRM and your community platform.
InMoment XI
FEBRUARY 7, 2024
This is where integrated CX comes into play. What is Integrated CX Integrated CX platforms unify customer feedback signals from a multitude of feedback signals (listed below), blending them into a cohesive whole. Integrated CX makes this a reality. Salesforce. In the coming year, consumers are prioritizing travel.
InMoment XI
FEBRUARY 9, 2024
Let’s take a closer look at how integrated CX platforms, and AI-powered tools in general, enable automotive brands to deliver intelligent, bespoke experiences that successfully attract, convert, and retain customers. Per Salesforce, nearly eight in 10 (79%) expect consistent interactions across departments. Consumers expect this.
ECXO
APRIL 24, 2024
Let me explain: The success of enterprise software giants like Samsung Solutions, SAP, Oracle, and Salesforce despite the complexity of their interfaces can be attributed to a combination of factors. The challenge is how. The answers is: Yes. And also, no.
iCiDIGITAL
APRIL 24, 2018
“With a tightly constructed Salesforce integration into AEM, we were able to tremendously improve our productivity along with saving money. Salesforce is a lead management system that has been around since the 90’s and is one of the most established and comprehensive CRM’s available on the marketplace today.
inSided
AUGUST 30, 2019
inSided’s integration with Salesforce.com goes a long way to helping you do just that—providing you with a 360 degree view of the customer and giving you access to community data that helps prove its worth to the rest of your business. Are you looking to create trackable, data-driven KPIs?
Talkdesk
FEBRUARY 13, 2019
The requirements for this new solution included Salesforce integration, high uptime and scalability. “We We needed to have it integrate with Salesforce, which is what our main CRM is, and I needed it to be 100% reliable,” says Greg. After evaluating several vendors it was clear to Greg that Talkdesk was the best solution.
InMoment XI
JANUARY 13, 2022
Instead of sending surveys irregularly without a clear plan, Chevron Federal Credit Union began to streamline its surveys for a more integrated approach. Here are the three steps Chevron Federal Credit Union took to reinvigorate its customer experience (CX) program: Step #1: Streamline Surveys to Align CX Objectives Across the Business.
GetFeedback
FEBRUARY 10, 2021
Seamlessly connect feedback data with Salesforce data to gather and act on insights that improve online customer experiences and drive business results.
GetFeedback
OCTOBER 16, 2018
Since data is the deciding factor of most strategic business decisions, it’s essential to prioritize the maintenance of CRM data integrity. This isn’t as easy as it may seem—Salesforce reports that about 70% of CRM data “goes bad” or becomes obsolete annually. Shepherd your Salesforce CRM data.
InMoment XI
DECEMBER 22, 2022
CRM data : whether your brand uses Salesforce or another brand, it can be helpful to overlay operational feedback with CRM elements like purchase history, a loyalty program, or a customer’s store account, which will show an important operational and segmentation piece of the puzzle.
GetFeedback
FEBRUARY 17, 2020
In this article, I’ll briefly share with you the reasons you should be measuring NPS, and then share our three pillars for improving your NPS program with the GetFeedback Salesforce integration. However, to make a truly significant impact, you should take action in real-time and that’s where Salesforce comes in.
GetFeedback
DECEMBER 26, 2018
Since its inception, Salesforce has focused on giving organizations a holistic view of their customer data. The platform’s robust offerings and ease of integration have long set it apart from competitors, and the numbers prove it—the software giant saw $10.48 CRM integration is especially critical for Net Promoter Score (NPS).
Lumoa
FEBRUARY 15, 2021
Customer experience integrations help you to automate your customer experience. The logic of this type of integration is the same as any other type of integration you can do with other tools. You can do the same type of integration with your customer experience platform, which will help your make your life easier.
SurveyGizmo
SEPTEMBER 30, 2021
a new program on September 30: Integrations. An Integration is a powerful connector that allows the Alchemer platform to work together with third-party platforms. Introduction to Integrations. Integrations: Use Cases. Salesforce Integration: Build an Example. Alchemer University launched?a
TechSee
SEPTEMBER 15, 2022
NeuraFlash is a leading System Integrator (SI) and Independent Software Vendor (ISV) that develops solutions for Salesforce and Amazon Connect customers. Over the last five years, we have deployed industry-leading implementations of Salesforce Service Cloud and Field Service. BOSTON , Sept. ” About NeuraFlash.
AWS Machine Learning
AUGUST 4, 2023
This post is co-authored by Daryl Martis, Director of Product, Salesforce Einstein AI. We’re excited to announce Amazon SageMaker and Salesforce Data Cloud integration. Custom models can be trained using data from Salesforce Data Cloud accessed through the Amazon SageMaker Data Wrangler connector.
GetFeedback
JANUARY 2, 2020
You’re ready to integrate your feedback program with Salesforce. But where do you begin? We’ll help you get started.
GetFeedback
OCTOBER 17, 2019
Learn how to seamlessly integrate GetFeedback’s powerful analytics with Salesforce to optimize your customer experience program.
GetFeedback
JANUARY 27, 2020
5 steps to running a successful Voice of the Customer (VoC) program using GetFeedback's CX solution that integrates effortlessly with Salesforce.
GetFeedback
MARCH 5, 2020
Three different ways to leverage integrated surveys with Salesforce to help modernize your business operations and deliver great CX.
GetFeedback
MARCH 1, 2019
We’re proud to be the #1-rated survey solution for Salesforce —you can’t provide great customer experience unless your customer data is integrated with your CRM for real-time feedback and response. We’re seamlessly integrated into Salesforce. That’s where GetFeedback comes in. But we’re more than a survey company.
GetFeedback
FEBRUARY 17, 2020
The reasons you should use NPS, and our three pillars for improving your NPS program with the GetFeedback Salesforce integration.
CSM Magazine
NOVEMBER 7, 2023
Salesforce, one of the world’s leading customer relationship management (CRM) platforms, offers powerful tools for businesses to manage their sales, marketing, and customer service operations. APIs : Salesforce provides REST and SOAP APIs for integrating with external systems and accessing data programmatically.
AskNicely
SEPTEMBER 4, 2018
announces its NPS software — the perennial #1 recommended software for Customer Feedback on G2Crowd — is now on the Salesforce AppExchange. Now you can comprehensively handle NPS feedback data in Salesforce with AskNicely. Full-featured, Salesforce-integrated Customer Feedback Management. About Salesforce AppExchange.
TechSee
DECEMBER 16, 2020
Strong partnerships are a force for change – and that is best highlighted in the strengthening of the relationship between TechSee and Salesforce – both sides bringing to the table the capability to drive and support businesses with streamlined, efficient, and cost-effective operations. TechSee and Salesforce Use Cases.
CSM Magazine
MARCH 13, 2024
Implementing Sabio’s proprietary Salesforce Service Cloud Accelerator and Salesforce Service Cloud, Sweaty Betty realised game-changing operational efficiencies and customer satisfaction levels that exceeded all expectations. Fiona Lind, Digital Project Manager at Sweaty Betty, explained the transformational impact.
Playvox
FEBRUARY 27, 2023
They also look to consolidate solutions through pre-built integrations. With one of the largest market shares in the contact center industry, Salesforce is the go-to option for contact center leaders around the world to manage customer support cases, and an omnichannel approach to CX, including voice, chat, email and SMS messaging.
Comm100
NOVEMBER 15, 2022
In Salesforce’ latest research, they found that 57% of customers prefer to engage through digital channels. With Comm100, CCaaS providers are expanding their voice system with as many key digital channels as they want through simple integration and quick time to market. The reasons for this are simple. Grow customer base.
Team Support
NOVEMBER 6, 2023
In these important areas—the ones that matter most to customers—TeamSupport outperforms Salesforce Live Agent at just one-third of the price. From small startups to larger entities like Salesforce and Zendesk , companies have many options for live chat software. Ability to integrate. Level of customization.
Vonage
FEBRUARY 26, 2019
Fine—but what if you use Salesforce to manage your customer relationships? That’s easy: just use an omni-channel contact center solution that’s fully integrated with Salesforce (that would be NewVoiceMedia). You deliver one-to-one experiences that set you apart from the competition.
NICE inContact
JUNE 3, 2019
Salesforce World Tour London 2019 is over, and we at NICE inContact in UK and Ireland already are planning and looking forward to next year’s event. From the moment the doors opened at 8am until the closing, there was a vibrancy and buzz about the place which I have not seen for some time at an industry event.
CSM Magazine
SEPTEMBER 8, 2023
Hugely exciting news concerning the closer integration between Genesys and Salesforce; a move that automatically strengthens Sabio’s position as Europe’s leading Digital Experience Transformation Services partner. In line with that, we’ve been strengthening our expertise in Genesys and Salesforce technologies.
CSM Magazine
AUGUST 30, 2022
But unless brands fully integrate voice into customer journeys, it’s hard to claim that they provide a fully joined-up customer experience. Historically, organisations have been able to link their Salesforce or CRM system with telephony through a customer screen pop.
Team Support
NOVEMBER 6, 2023
In these important areas—the ones that matter most to customers—TeamSupport outperforms Salesforce Live Agent at just one-third of the price. From small startups to larger entities like Salesforce and Zendesk , companies have many options for live chat software. Ability to integrate. Level of customization.
TechSee
MAY 20, 2020
In the new report, Jim Robinson explains TechSee’s progress, or in other words, why the company is now ‘cooler’ than ever: Market traction: The growing number of TechSee AI deployments in large enterprises and its strategic partnership with Salesforce.
Totango
APRIL 18, 2023
Our two newest features will include plain language-to-code generation for integrations and systems connectors, and an AI assistant chat interface where you can easily surface Totango segments by using natural language queries. Totango’s automated integrations and AI assistant features are rolling out in beta in Q2.
Totango
APRIL 6, 2023
By using the Outlook integration , your Outlook emails will automatically be logged as touchpoints in Totango, so customer success managers can see all customer interactions in one place. This enables ongoing alignment between go-to-market teams and easy attribution to CS for expansion opportunities.
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