CSM Magazine

DECEMBER 18, 2023

Revolutionizing equipment tracking, Smart Tagging is a game-changer for businesses. Advantages of Smart Tagging 1. Enhanced Visibility of Assets: Implementing smart tagging equipment gives businesses real-time inventory visibility. Smart tagging eliminates the need for data entry and reduces the chances of human mistakes.

Competitive Advantage 52

Competitive Advantage Transportation System Healthcare 52

Playvox

OCTOBER 26, 2022

How do you mine the valuable insights you need from your customer feedback data? Most support teams use tags to categorize and group the customer feedback to report their findings to the rest of the business. There are two ways to analyze your support tickets: Tagging In Support Platforms. Retrospective Tagging And Flexibility.

Analytics 52

Analytics Analysis Feedback eBook 52

BirdEye

AUGUST 1, 2023

Over 75% of small businesses use social media platforms to promote their content, products, and promotional campaigns. If this sounds like something that plagues your business too, it is time to understand the world of social media meta tags. See Pricing FREE DEMO Table of contents What are social media meta tags?

Social Media 52

Social Media How To Guidelines Tools 52

BirdEye

AUGUST 1, 2023

Over 75% of small businesses use social media platforms to promote their content, products, and promotional campaigns. If this sounds like something that plagues your business too, it is time to understand the world of social media meta tags. See Pricing FREE DEMO Table of contents What are social media meta tags?

Social Media 52

Social Media How To Guidelines Tools 52

Thematic

MARCH 3, 2022

We're excited to share our recent updates that are now live for you to explore! Our labels update helps you to get more value from your feedback data, while summarization makes it easier and faster to get insight into how to address an issue. Then, when you’re analyzing feedback, you can filter your data using any of your tags.

Airlines 62

Airlines Feedback Groups Analysis 62

CloudCherry

SEPTEMBER 26, 2018

Predictive analytics offers a unique benefit in that they allow a company to preemptively know what a customer is going to want, feel, or do within a product or application. In order to actually improve the customer experience, CX teams must act on the information they receive from predictive insights. Detection of Sentiment.

Analytics 221

Analytics Customer Experience Analysis Customer Journeys 221

CloudCherry

SEPTEMBER 26, 2018

Predictive analytics offers a unique benefit in that they allow a company to preemptively know what a customer is going to want, feel, or do within a product or application. In order to actually improve the customer experience, CX teams must act on the information they receive from predictive insights. Detection of Sentiment.

Analytics 240

Analytics Customer Experience Analysis Customer Journeys 240

Lumoa

JUNE 26, 2023

Or, they can scan products in physical stores to instantly check online reviews and user images before making a purchase. They want to browse online, pick up offline, and tag your brand on social media. For example, you can send offline purchase coupons through SMS for a most-searched product by a customer on your brand page.

Omni-Channel 208

Omni-Channel Customer Experience Net Promoter Score Effort Score 208

BirdEye

DECEMBER 30, 2023

So, if you want to boost your online marketing efforts in an era where 75% of internet users turn to social media for insights on businesses and brands, you must consider the power of a Twitter business account. They often reflect the user’s personal opinions, interests, and life updates.

How To 111

How To Social Media Advertising Analytics 111

Thematic

MARCH 29, 2020

How insights and analytics professionals can turn overwhelming volumes of customer feedback into a continuous product feedback loop. Whether your product is a vacuum cleaner, a mobile app, or a SaaS solution, product feedback should drive decision-making. Product feedback can be solicited or unsolicited.

Feedback 111

Feedback How To Analysis e-support 111

BirdEye

MARCH 5, 2024

In the whirlwind of tweets, likes, shares, and comments, a goldmine of insights is waiting for savvy businesses to listen. This practice, done by social media monitoring tools, enables brands to keep a pulse on their online reputation and insights into consumer behavior and emerging trends.

Social Media 59

Social Media Multi-Channel Trends Tips 59

Lithium

AUGUST 27, 2020

The team is excited to roll out a few significant updates to Atlas, including upcoming changes to the Community forums, homepage search options, renaming tags to keywords, and some upgrades on the way. User-Generated Tags renamed Message Keywords. Updates Made to Atlas in July. Added Chat and Bot to Product Associations.

Groups 52

Groups Tips Strategy System 52

Comm100

MARCH 30, 2021

Maybe the customer service representative has to contact the billing department to get insight on a payment error. This ticket can then be tagged according to the type of issue, their channel of origin, and custom factors such as urgency level. A more organized agent is a more productive agent! Higher customer satisfaction.

System 130

System Customer Service Omni-Channel Social Media 130

Lithium

DECEMBER 21, 2020

Updated hero area. Updated product associations. Discussion style tags. Updated hero area. If you were using an old avatar image you’ll notice that your avatar now shows a broken image, to fix this you’ll have to update your avatar by either uploading a custom avatar or selecting a new one. Category changes.

Customer Journeys 52

Customer Journeys Brands Feedback Strategy 52

Upwave

MARCH 6, 2024

Upwave Product Updates AI Campaign Insights Reports Launch Finding the story in brand outcomes measurement results takes work and expertise. Upwave’s new AI Campaign Insights Reports are helping to change that. As always, for live campaigns, you can simply update the end date to end a campaign early.

Knowledge Base 26

Knowledge Base Chatbots Report Measurement 26

CloudCherry

SEPTEMBER 6, 2018

Imagine sourcing for headcount, and moving forward with product improvements knowing exactly what was going to happen when you did? Rather than reviewing individual tickets, or sorting through tags, you can allow a software like CloudCherry to pull themes, analyze sentiment, and then segment on them. Impact Analysis. Causal Models.

Analytics 221

Analytics Analysis NPS Financial 221

Totango

MAY 20, 2020

SuccessBLOCs continue to be a focus for the second release of our Belize update. And your CSMs are in Totango daily updating important data about your customers. Stream Account & User Tag Information Using Customer Data Hub API. Stream Account & User Tag Information Using Customer Data Hub API.

CRM 62

CRM Trends Data System 62

Lithium

JULY 5, 2022

A common request from Khoros Customers is having more insightful content to drive future strategies in an ever-changing industry. With these updates, we aim to help you transform theory into practice using the Khoros platform. We will continue to strive to deliver you the insights you need to succeed. Product Updates.

Leadership 52

Leadership NPS Tips Engagement 52

Lithium

MAY 7, 2020

Updated hero area. Updated product associations. Discussion style tags. Updated hero area. If you were using an old avatar image you’ll notice that your avatar now shows a broken image, to fix this you’ll have to update your avatar by either uploading a custom avatar or selecting a new one. Category changes.

Customer Journeys 52

Customer Journeys Brands Feedback Strategy 52

InteractionMetrics

JULY 10, 2023

There’s also no question that “AI” is often slapped onto products and software without most people knowing what it means or what value it adds. The first step in analyzing any large unstructured dataset is called “tagging.” Tagging is tagging. Does every comment need to be tagged?

B2B 40

B2B Customer Experience Analysis Chatbots 40

AWS Machine Learning

JUNE 24, 2022

In a previous post , we talked about analyzing and tagging assets stored in Veeva Vault PromoMats using Amazon AI services and the Veeva Vault Platform’s APIs. You can also add filters based on document type and subtype, classification, products, country, site, and more. Solution overview.

Policies 72

Policies Healthcare Effort Score Self Service 72

SurveySensum

NOVEMBER 24, 2021

Categorize Responses by Creating Tags. Identifying Top Customer Complaints from the Trending Tags. Step 1: Categorize the NPS Responses by Creating Tags. After shooting the NPS survey, once the open-ended responses start rolling in, start categorizing responses into tags. You can create your tag list according to the.

NPS 52

NPS Net Promoter Score B2C Effort Score 52

AWS Machine Learning

DECEMBER 1, 2022

For more information on how to upgrade to JupyterLab 3, refer to View and update the JupyterLab version of an app from the console. Be sure to Shut down and Update SageMaker Studio in order to pick up the latest updates. SageMaker notebook jobs support this through cell tags. Then label the tag as parameters.

Policies 72

Policies Telecommunications Training Fashion 72

SurveySensum

MAY 25, 2023

It’s simple—they know that customer feedback holds the key to unlocking insights that can elevate their game and exceed customer expectations. We’ll equip you with the knowledge, strategies, and best practices to extract meaningful insights from your tNPS data and drive impactful change in your organization. What is tNPS?

Net Promoter Score 52

Net Promoter Score Survey Insurance Effort Score 52

Lithium

JULY 5, 2022

A common request from Khoros Customers is having more insightful content to drive future strategies in an ever-changing industry. With these updates, we aim to help you transform theory into practice using the Khoros platform. We will continue to strive to deliver you the insights you need to succeed. Additional Label Tips.

Leadership 52

Leadership Net Promoter Score NPS Loyalty 52

SurveySensum

JANUARY 24, 2024

Initially, Alice was excited about these feature requests from the product feedback surveys. A feature request is a suggestion made by a user to add a new feature or enhance an existing feature in a product, application, or service. Where you can visualize, manage, and update the requests.

Roadmap 52

Roadmap Feedback Customers Survey 52

delighted

OCTOBER 26, 2023

Surveys is our most-requested product, and we have spent the past year closely collaborating with our customers, understanding their pain points, and developing a product that we hope will exceed their expectations. We have an exciting product roadmap in the works to ensure Surveys is what you need it to be. Want to learn more?

Survey 64

Survey Roadmap NPS Feedback 64

BirdEye

DECEMBER 18, 2023

Reviews generally offer invaluable insights into customer perceptions, market sentiments, and brand awareness. Monitoring reviews helps you flag negative brand/product reviews, respond quickly, and solve the issue immediately. Not dealing with negative product reviews can profoundly impact your lead generation and conversion rates.

Tools 98

Tools Brands Social Media Multi-Channel 98

Win the Customer

AUGUST 8, 2023

Customer feedback is a goldmine of insights that can drive improvements in products, services, and overall experience. However, traditional methods of collecting and analyzing feedback can be time-consuming and may not provide timely insights.

Analysis 52

Analysis Feedback Chatbots Social Media 52

Thematic

OCTOBER 3, 2021

It’s been a couple of months since our last product announcement. We are itching to share a big new release, and share with you some of the other cool product updates that are now live. Uncover, track and act on themes and sentiment across all product and customer experiences. We are proud to be pioneering in this space!

Analytics 62

Analytics Roadmap Analysis Social Media 62

Lithium

DECEMBER 6, 2022

Beyond surveys: Go deeper than customer feedback These days, top brands are going deeper, digging into conversational data points that customers provide every day, without even being asked, to get more insight into their CX. Deep listening and insights lead the way this year. Remove EXIF data from images based on allowed listed tags.

Social Media 52

Social Media Roadmap Trends Hospitality 52

CX Accelerator

OCTOBER 21, 2019

Not only can you easily track your daily to-do items (which is crucial in a busy CX role), but you can also jot down quick ideas from brainstorming sessions, quickly save and tag articles you find on the internet, save Tweets tagged with a particular hashtag, and even keep your receipts organized for expense reports.

Tools 208

Tools Customer Experience Social Media Customer Journeys 208

Zonka Feedback

DECEMBER 26, 2023

These innovative technologies are reshaping the way we gather and interpret information, providing unprecedented insights and efficiency. You can sign up for a free 7-day trial or schedule a demo of the product to know more about it. With the help of AI-powered survey tools, this process has become even more efficient and insightful.

Feedback 52

Feedback Tools Survey Analysis 52

CSM Magazine

JUNE 10, 2021

These findings suggest that many companies are overlooking the value of the contact centre and the goldmine of insights it contains. Such insights, if shared with other departments, can reduce contact volumes, lower customer effort and improve the internal reputation of the contact centre. A further 10.2% Just picture it.

Gamification 105

Gamification How To Call Recording Analytics 105

SurveySensum

FEBRUARY 1, 2024

Ever wondered which businesses need feedback to make their products better? – Well, all of them. When customers give direct and honest feedback, it helps a lot in making products better. But the real magic happens when we turn this product feedback into practical steps for innovation. Let’s see how we can do that.

Innovation 52

Innovation Feedback Multi-Channel Social Media 52

BirdEye

DECEMBER 25, 2023

Click "Create page" and start customizing your page by adding images, products, videos, and engaging content. 15 tips on how to grow your LinkedIn Business page Customize your LinkedIn Business page Enhance your LinkedIn Business Page with Showcase Pages How can LinkedIn’s Product Page elevate your social reputation?

Social Media 59

Social Media How To Infographics Tips 59

CX Accelerator

OCTOBER 21, 2019

Not only can you easily track your daily to-do items (which is crucial in a busy CX role), but you can also jot down quick ideas from brainstorming sessions, quickly save and tag articles you find on the internet, save Tweets tagged with a particular hashtag, and even keep your receipts organized for expense reports.

Tools 182

Tools Customer Experience Social Media Customer Journeys 182