West Monroe

MAY 17, 2023

Forward-thinking technology has become table stakes for all banks, especially given the rapid growth of fintech companies shaping the market. Led by cybersecurity, mobile banking, and ever-increasing customer experience improvements, technology innovation in banking will continue to be robust. With upwards of $4.7

Banking 52

Banking Technology Innovation Roadmap 52

Circular Edge

APRIL 22, 2020

Capabilities Whitepaper , which is designed to provide JDE users & managers with a holistic overview of all available tools, features & technologies within the 9.2 as a platform for continuous innovation. Continuous Innovation with E1 9.2. First, the latest JDE Roadmap illustrating updates on the 9.2

Resources 52

Resources Innovation Roadmap Self Service 52

CSM Magazine

MAY 26, 2023

In the current dynamic business landscape, managing data effectively has become a crucial aspect of streamlining operations. With the rapid expansion of information, organizations that leverage efficient data management strategies can quickly turn mountains of data into key insights that drive decision-making and propel growth.

Data 52

Data Management Roadmap Government 52

West Monroe

MAY 17, 2023

Forward-thinking technology has become table stakes for all banks, especially given the rapid growth of fintech companies shaping the market. Led by cybersecurity, mobile banking, and ever-increasing customer experience improvements, technology innovation in banking will continue to be robust. With upwards of $4.7

Banking 40

Banking Technology Innovation Roadmap 40

West Monroe

JANUARY 29, 2024

It's not an out-of-the-box solution; it’s a collection of industry-accepted technologies that can be applied across a variety of customizable system options. The network architecture allows for redundancy and flexibility with ownership and management options across network components.

Connections 52

Connections Roadmap Wireless Financial 52

West Monroe

APRIL 6, 2022

Today’s mid-size ($20B-$50B AUM) and regional banks ($50B-$100B AUM) find themselves in a unique spot: big enough to require competing with larger banks on digital customer products but too small to absorb the consequences of strategic technology blunders when it comes to investing in them.

Banking 52

Banking Technology Marketing Roadmap 52

ThriveableBiz

JANUARY 26, 2021

00:05:54] Innovation is About Creating Change. The links between change and innovation and the link between creativity became so apparent to me and what I realized was that all along I was in the innovation field because I was helping organizations change things. 00:11:00] Risk and Innovation.

Innovation 52

Innovation Sports System Management 52

CSM Magazine

SEPTEMBER 18, 2023

Tailored specifically for Operations and IT specialists, Contact Centre Team Leaders and Managers, the event was an insightful nexus of industry experts and like-minded professionals discussing the future of CX. Sabio Group’s Chief Innovation Officer, Stuart Dorman, took the helm at the start of the event.

Customer Experience 59

Customer Experience Roadmap Multi-Channel Groups 59

ClearAction

DECEMBER 30, 2017

Customer-Centric Innovation Lynn Hunsaker. A customer-centric manager feels certain that all other interests will be well served as a by-product of putting the customer first. My recommendation for innovation research is to focus primarily on the customer’s world, and secondarily on the company’s product, service or process.

Customer Centricity 54

Customer Centricity Innovation Customers Groups 54

Totango

MARCH 27, 2020

Good B2B Customer Lifecycle Management (CLM) solutions set both you and your customers up for long-term success. However, choosing the best solution for your enterprise is critical to optimizing lifecycle management and maximizing success. Choosing the Best B2B Customer Lifecycle Management Solution for Your Enterprise.

B2B 83

B2B Customer Journeys Net Promoter Score Management 83

West Monroe

MARCH 14, 2024

Our mission has always been clear: to help companies navigate these complexities and emerge stronger, leveraging technology and data to drive real financial gains and ROI. At West Monroe, which I co-founded 22 years ago, we've built our reputation on being able to translate technology into EBITDA for business stakeholders.

Data 40

Data ROI Banking Financial 40

Magellan Solutions

FEBRUARY 5, 2024

Discovering the secrets of success lies in understanding the game-changing advantages of information technology (IT) outsourcing. IT outsourcing is when a company hires outside vendors to handle technology operations and tasks. Flexibility and Scalability Outsourcing offers flexible and cost-effective IT resource management.

Competitive Advantage 52

Competitive Advantage Innovation Government Resources 52

TechSee

MARCH 2, 2023

Can you customize the AI technology to meet the specific needs of our business and industry? How easily can AI technology be integrated with our existing customer service infrastructure, such as CRM and ticketing systems? How will your solutions’ roadmap help me deliver continued innovation and impact? If so, how?

Self Service 109

Self Service Roadmap Resources Meeting 109

Circular Edge

APRIL 24, 2019

In part one of my recap , I shared several JDE customer success stories, journey maps and announcements from the JD Edwards keynote and roadmap sessions at Collaborate 19 (I also included links to the recordings and presentations). CE Product & Service Innovations Showcased at C19TX. Andy’s content-rich presentation 9.2

Innovation 40

Innovation Roadmap Case Study Conference 40

Circular Edge

APRIL 24, 2019

In part one of my recap , I shared several JDE customer success stories, journey maps and announcements from the JD Edwards keynote and roadmap sessions at Collaborate 19 (I also included links to the recordings and presentations). CE Product & Service Innovations Showcased at C19TX. Andy’s content-rich presentation 9.2

Innovation 40

Innovation Roadmap Case Study Conference 40

CSM Magazine

JUNE 17, 2021

Cloud-first workforce engagement management provider announces roadmap for Data Sovereignty across Southeast Asia. Calabrio , the customer experience intelligence company, has announced the availability of its cloud Workforce Engagement Management (WEM) platform via a local point of presence in Singapore. About Calabrio.

Engagement 52

Engagement Management Roadmap Leadership 52

Totango

JULY 11, 2023

This is enabling us to manage organizational planning around our customer segments, and even innovate on our theory of the customer and customer journey segmentation.” ” — Juan G., I appreciate the continued communication with our CSM to improve the product or make recommendations consistently!” — Ashley M.,

Customer Journeys 82

Customer Journeys Customer Success Sports Software 82

Totango

NOVEMBER 27, 2023

The report also explains that advanced technologies, like AI and machine learning, also enhance the efficiency and impact of CS teams by: Extracting actionable insights from customer data to prompt customer-centric business decisions. Offer self-service functionalities through community and knowledge centers.

Report 91

Report Trends Customer Success Self Service 91

Totango

DECEMBER 7, 2023

In Part 2 of this hot topic series, Taylor Hodges , Global Head of Customer Success for the Corrigo Enterprise product at JLL Technologies, shares how her team takes a unique approach to this task by aligning cross-functional GTM teams by industry vertical.

Sales 89

Sales NPS Customer Journeys Customer Success 89

Magellan Solutions

FEBRUARY 26, 2024

Agent Assist Feature AI technologies transform call center operations by empowering agents to become more effective problem solvers and deliver faster, more efficient, and personalized service. It allows for more well-rounded call analytics than a human customer support manager could provide. Lines overwhelmed their legacy system.

Call Center 52

Call Center Customer Service Contact Center Roadmap 52

Talkdesk

MARCH 12, 2020

Shifting customer demands and technologies can be challenging for enterprises to keep up with — even more so when the enterprise happens to be a Customer Experience (CX), Artificial Intelligence (AI) and Automation Solutions provider, responsible for meeting requirements across a diverse collection of industries. Choosing Talkdesk.

Omni-Channel 60

Omni-Channel Customer Journeys Self Service Contact Center 60

TechSee

AUGUST 31, 2022

While COVID introduced technology laggards to Zoom, bringing instant, live video to the mainstream. Consider your team culture and their technology stack. The barrier between buying great technology and making a real impact is the adoption and deployment of that technology. Internal Adoption. End-User Adoption.

Engagement 109

Engagement Self Service Video Culture 109

Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. Miller explained the ‘Authenticity Lifecycle,’ which is a business model that infuses authentic engagement with marketing, innovation and customer experience activities.

Innovation 100

Innovation Marketing Social Media Healthcare 100

West Monroe

DECEMBER 7, 2023

The new revision, ICH E6 (R3), intends to modernize, harmonize, and adapt existing GCP guidelines to support the latest innovations in clinical trials. This highlights the need for strict data protection and confidentiality requirements to accompany an innovative, digital transformation.

Guidelines 52

Guidelines Customer Journeys Healthcare Study 52

SurveySparrow

SEPTEMBER 8, 2021

We’re sure you’ll try to find why along with ways to manage and improve it? . First, we’ll talk about employee experience management and how an employee experience platform would improve it. What Is Employee Experience Management? To understand Employee Experience Management, we need to know about Employee Experience first.

Employee Experience 59

Employee Experience Software Management Employee Engagement 59

Oracle

JANUARY 22, 2021

A new generation of CX technology is reshaping the way consumers deal with money. Digital apps let consumers automate bill negotiations, manage debt, monitor their credit, and much more. Through machine learning and experienced financial negotiators, Trim and other innovators help consumers reclaim control of their finances.

Financial 110

Financial Consumers Tools Banking 110

Call Experts

OCTOBER 5, 2023

Ultimately, a well-managed contact center can be the lifeline of your customer service operations. Technology and Infrastructure The technology and infrastructure of your chosen contact center can significantly impact your service delivery specifically uptime. Remember to consider the following technological aspects.

Contact Center 105

Contact Center Call Center Guidelines Customer Satisfaction 105

Win the Customer

SEPTEMBER 8, 2023

Differentiation in a Competitive Landscape Innovative ideas alone are not enough to stand out in today’s competitive startup ecosystem. Clear objectives serve as a roadmap, guiding your efforts towards meaningful improvements. A superior CX sets you apart.

Strategy 59

Strategy Social Media Touchpoint Customer Centricity 59

Call Experts

APRIL 8, 2024

Ultimately, a well-managed contact center can be the lifeline of your customer service operations. Technology and Infrastructure The technology and infrastructure of your chosen contact center can significantly impact your service delivery specifically uptime. Remember to consider the following technological aspects.

Contact Center 52

Contact Center Call Center Guidelines Customer Satisfaction 52

Storyminers

AUGUST 28, 2017

From their answers, we are learning that the better customer experiences are coming from innovation-friendly companies. Start with a customer need, then find the right technologies, processes, and behavior changes (internally). I was invited to ask questions of the customer experience leaders on their success tactics.

Brands 350

Brands Healthcare Roadmap Exercises 350

West Monroe

FEBRUARY 19, 2024

Grid modernization solutions like Advanced Digital Management Systems (ADMS) or Advanced Metering Infrastructure (AMI) are well-known examples. But while smart grid technology such as digital sensors and distribution automation have advanced, so have customer expectations and regulatory requirements.

Self Service 52

Self Service Innovation Financial Software 52

TechSee

DECEMBER 16, 2020

Today, Salesforce has fully integrated TechSee’s technology on the Salesforce platform as an integral part of their offering. Looking for best-in-class technology and data partnerships to expand the customer experience, the company partnered with TechSee and Salesforce. How Visual Remote Assistant works.

Net Promoter Score 109

Net Promoter Score Contact Center Average Handle Time NPS 109

Alliance by IFS

MARCH 31, 2016

As a service company, how do you approach innovation? Recent research by The Service Council indicates that the service industry in general could be doing more to drive innovation. Astea and The Service Council presented the findings of that research in our recent webinar, “ Redefining Service Innovation: It’s Time for a Change.”.

Innovation 50

Innovation Chief Customer Officer Return on Investment Roadmap 50

CSM Magazine

MARCH 16, 2023

This consultative solution engages all levels of a contact center to uncover process breakdowns and areas ripe for technological transformation. Operating across six continents, our employees leverage a consultative, platform agnostic approach to design, build, and manage scalable, omnichannel customer experience solutions.

Contact Center 52

Contact Center Analysis Financial Consulting 52

Magellan Solutions

JANUARY 31, 2024

Our experts’ precise management of your administrative tasks will boost your organization’s productivity. It involves a comprehensive approach to managing and improving administrative tasks. Cost Savings Efficient task management and streamlined processes reduce unnecessary expenses. What is admin support?

Roadmap 52

Roadmap Resources Innovation Strategy 52

Lithium

NOVEMBER 1, 2022

New Coaching Video: Agent Activities Metrics Overview Agent Activities gives you visibility into how the agents are using the app and how they are managing their work on conversations. Manage View Updates. Care admins can now grant or revoke roles and column access for Manage View users. Available On-demand.

Roadmap 52

Roadmap ROI Social Media Contact Center 52

West Monroe

JULY 11, 2023

West Monroe supports more than 600 private equity transactions every year, performing buyside operational, technology, and market diligence and driving value creation efforts with management teams. A trusted advisor to many private equity firms and management teams, Chris has led more than 300 M&A transactions over the last decade.

Trends 52

Trends Software Innovation Roadmap 52