Comm100

MAY 19, 2020

Reports and analytics. It’s been shown that live chat can drive 3x – 5x more conversions and deliver up to 6000% ROI. The same report states that customers that use live chat are three times more likely to make purchases versus those who don’t. Reports and Analytics. Improve customer service and loyalty.

Competitive Advantage 279

Competitive Advantage eBook Report Loyalty 279

GlowTouch

SEPTEMBER 17, 2019

The Preferred Channel by Customers, Exceptional ROI for Companies. Outstanding ROI for Companies. Another vital live chat statistic: 63% of consumers reported they’re more likely to return to a website that offers live chat. It’s easy to see that live chat provides an outstanding return on investment (ROI) for companies.

ROI 73

ROI Company Multi-Channel Return on Investment 73

Comm100

DECEMBER 16, 2019

Report: 2019 Live Chat Benchmark Report. Whether you’re embarking on a live chat project for the first time, or you’re wondering how your program is doing, this report is a great way to see how you stack up against others in your industry and stay ahead of the curve. Calculator: Live Chat ROI Calculator.

eBook 130

eBook Chatbots Infographics ROI 130

West Monroe

APRIL 19, 2023

West Monroe’s recent signature research reports, Be Digital and Building a Digital Organization, highlighted how consumers, leaders, and organizations are embracing digital—and what that means for employee engagement and business outcomes. But there’s still progress to be made in enhancing serviceability and overall agility.

Software 52

Software ROI Report Infographics 52

BirdEye

OCTOBER 31, 2023

Many businesses have grown and seen better ROI thanks to Facebook’s precise targeting capabilities. Analytics and Reporting Basic insights on likes, comments, and shares. Use Facebook Ads if: You wish to run a creative campaign incorporating different media forms like images, videos, and infographics.

Social Media 111

Social Media Advertising Video ROI 111

Experience Matters

DECEMBER 31, 2014

Infographic: The Six Laws of Customer Experience. Report: Net Promoter Score Benchmark Study, 2013 (2013). Report: ROI of Customer Experience, 2014. Report: The Four Customer Experience Core Competencies (2013). Report: The Four Customer Experience Core Competencies (2013).

Net Promoter Score 254

Net Promoter Score Customer Journeys Infographics Customer Experience 254

BirdEye

MAY 10, 2023

Create SEO optimized blog articles, social media posts, infographics, and videos. Social media marketing With 54% of social media users reporting they use social networks to research brands and products, businesses should seek ways to leverage this opportunity. Email marketing has an ROI of $36 for every $1 spent.

Examples 98

Examples Strategy Tips Marketing 98

West Monroe

APRIL 19, 2023

West Monroe’s signature research reports, Be Digital and Building a Digital Organization , highlighted how consumers, leaders, and organizations are embracing digital—and how that’s improving business outcomes. The data highlighted five key areas of opportunity for healthcare organizations.

Healthcare 52

Healthcare Insurance Report Data 52

C3Centricity

SEPTEMBER 16, 2019

Adding value to a company also increases the ROI of its marketing investments. You can see many more facts and statistics about this in Forrester’s report “The Business Impact of Customer Experience.”. You can read a summary of this and more in the summary report of the American Express research. Again, extremely worrying.

Customer Centricity 136

Customer Centricity Measurement How To Customer Satisfaction 136

TechSee

JANUARY 18, 2018

Self-installation delivers ROI while smoothing the path to IoT adoption. The service has become the focus of many market segments, providing a clear ROI in multiple service categories. Baby Boomers are even more challenged by self-installation, with a telling 87% reporting that they did not find the process easy.

Self Service 95

Self Service Customer Service Company Infographics 95

Experience Matters

DECEMBER 31, 2015

Report: 2015 Temkin Experience Ratings. Report: Net Promoter Score Benchmark Study, 2015. The Ultimate Customer Experience Infographic, 2015. Report: Tech Vendor NPS Benchmark, 2015 (B2B). Report: The Four Customer Experience Core Competencies. Report: ROI of Customer Experience, 2014 (see updated 2015 version ).

Net Promoter Score 120

Net Promoter Score Customer Journeys Infographics Effort Score 120

Customer Guru

DECEMBER 13, 2017

The natural question to ask as you look at these stats is: Has anything changed in the last 4 years since this report was published? . Here’s the snapshot of the report for your reference: Source: CX Network. We shared these insights in our infographic below: Are these challenges still relevant today?

Customer Experience 119

Customer Experience Chief Customer Officer Customer Centricity Infographics 119

Experience Matters

FEBRUARY 23, 2015

This graphic from the report “ The ROI of Customer Experience, 2014 ” shows the connection between CX and loyalty. This “ Ultimate CX Infographic ” also provides some of the compelling economics of CX: How Do Organizations Affect CX? Why Should You Care About CX?

Customer Connectedness 120

Customer Connectedness Customer Experience Infographics Video 120

C3Centricity

AUGUST 15, 2016

Adding value to a company also increases the ROI of its marketing investments. You can see many more facts and statistics in Forrester’s report “The Business Impact of Customer Experience” HERE. Click to see original infographic. Click to enlarge and read original report. Again, extremely worrying.

Customer Centricity 120

Customer Centricity Infographics Customer Satisfaction Trends 120

ChurnZero

FEBRUARY 23, 2021

Q: How should you include ROI factors into a customer health score? A: To understand what ROI is for your customers, you have to send them an outline with five or six different outcomes your customers can achieve. Now, you can solidify a ROI discussion with these customers. You can show ROI really quickly.

Metrics 80

Metrics ROI Customer Success System 80

SurveySensum

SEPTEMBER 8, 2023

To understand this difference better, the 2023 Satmetrix Net Promoter Benchmarks report (for US consumers) provides detailed information on the NPS score of 192 brands in 23 industry sectors, covering 63,939 respondents. This could be in the form of social media posts, blog articles, videos, or infographics.

NPS 52

NPS ROI Social Media Effort Score 52

Alliance by IFS

AUGUST 27, 2018

The new website proudly offers educational resources for the global field service community, including videos, infographics, industry research reports, on-demand webinars and interactive ROI calculators.

Conference 81

Conference Software Infographics ROI 81

SurveySparrow

MARCH 29, 2023

Make infographics that incorporate key ideas, points, statistics, etc. Develop original reports and research that will show you as an industry leader. The objective should be to maximize your ROI from the customer. Content for the awareness stage: Blog posts and articles work extremely well in the awareness stage.

Customer Journeys 52

Customer Journeys Ecommerce Touchpoint Social Media 52

NetBase

JULY 24, 2019

Its Event Performance monitoring helps brands communicate the impact hosted events offer, contributing significantly to that ROI conversation. Quantcast post-campaign reporting validates that your ads were served to your intended audience, which is included in the service price and apparently is not typically included by its competitors!

Social Media 78

Social Media Analysis Tools Effort Score 78

Retently

AUGUST 26, 2019

Acting on the feedback by implementing solutions ASAP, acknowledging how important customers’ suggestions were, and responding to clients to let them know the issues they reported were fixed are great ways to close the feedback loop. Publishing reports that show how you implemented solutions based on the received inputs. Conclusion.

Feedback 87

Feedback Social Media Effort Score Net Promoter Score 87

Dapresy

FEBRUARY 12, 2018

Gain market research reporting efficiencies of up to 40%. You may know Dapresy for our infographic dashboard capabilities. Our clients know that and rely on our SaaS platform as their “go to” production system for all their reporting needs. BI tools cannot match the breadth of capabilities that Dapresy Pro can offer.

Infographics 40

Infographics Case Study Report Customer Experience Professionals 40

Amity

FEBRUARY 2, 2016

5 Valuable Insights to Spotlight Customer Growth [Infographic]. Customer Success Salary Benchmark Report. The ROI of Customer Success Software. This report takes a look at the state of customer success organizations. 5th Annual SaaS Metrics Report. McKinsey & Co. But how much can you expect to earn?

Resources 80

Resources Customer Success Customers Customer Retention 80

Grade.us

MAY 28, 2019

If you're helping clients with review management, try out the best platform for generating, monitoring, marketing, and reporting on reviews. An infographic maker that turns data into visually stimulating content. It's a presentation, infographic, print and design tool that's created specifically for design-oriented non-designers.

Tools 37

Tools Marketing Social Media Advertising 37

Verint

SEPTEMBER 29, 2017

They Preach the ROI of CX. I produce a one-page, printable infographic that summarizes the latest customer feedback. We’re no longer talking off-the-cuff, but defining what we mean when we say we are putting our customers first.". Sometimes senior leadership will surprise you. Senior executives are busy people with many obligations.

Leadership 34

Leadership Customer Centricity Average Handle Time Analytics 34

Grade.us

JANUARY 3, 2019

Event Planning Challenges Solved How to Choose an Event Hashtag that Sticks How to Measure and Prove Event ROI. Lots of screenshots, lots of infographics; lots and lots of awesome info to help you solve some of your biggest event marketing problems. The Eventbrite Blog. The Best Event Marketing Experts of 2018.

Resources 22

Resources Tools Marketing Case Study 22

BirdEye

SEPTEMBER 20, 2023

Manage Posts, Reputation, and Reporting across Locations Want to see the impact of Birdeye on your business? Then, it uses this information to provide marketing professionals with detailed reports to help them streamline the ad test process and reach more customers. Watch the Free Demo Now.

Marketing 64

Marketing Advertising Chatbots Social Media 64

Influitive

APRIL 11, 2017

Are branded communities living up to organizational expectations? Although hopes are high, B2B online communities frequently become nothing more than dead zones featuring the occasional support question—a far cry from their vibrant consumer counterparts. However, all that is changing.

B2B 61

B2B Infographics Brands Consumers 61

C3Centricity

SEPTEMBER 3, 2018

Adding value to a company also increases the ROI of its marketing investments. You can see many more facts and statistics in Forrester’s report “The Business Impact of Customer Experience” HERE. You can read a summary of the American Express research that reported this finding HERE.

Customer Centricity 168

Customer Centricity How To Customer Satisfaction Social Media 168

SurveySensum

MAY 11, 2023

Source: Satmetrix Here is the Average NPS Score by Industry based on the Satmetrix report of 2022, collecting almost 70,000 responses across 23 different industries. As you can see from the given infographic, the average NPS score in online (retail) shopping is 41. This increases sales, ROI, and customer lifetime value.

NPS 52

NPS Retail Net Promoter Score Effort Score 52

Currency Alliance

FEBRUARY 10, 2021

I’m not going to quote a bunch of statistics, but if loyalty programs did not generate positive ROI, thousands of top brands would have given up on them decades ago. This will have also been true for your C-level direct reports. Click here to expand the infographic. However, you know that ‘good enough’ is the enemy of great.

Loyalty Programs 52

Loyalty Programs Loyalty How To Touchpoint 52

inQuba

APRIL 11, 2023

Customers’ patience for impersonal messages has hit a low with two-thirds of consumers saying they’ll quit a brand if their experience isn’t personalized, according to a 2023 Twilio report*. Engagement leaders in the space are reporting both customer retention and customer conversion as being higher than the previous year.

Customer Journeys 52

Customer Journeys Engagement Multi-Channel Infographics 52

Currency Alliance

APRIL 10, 2021

Certainly that’s the case if the outcome will be greater ROI from the department, and an increase in my brand’s NPS score. Most loyalty programs report how many members they have. Click here to expand the infographic. Hilton, Marriott, American Airlines and a few others now report more than 100m members.

Loyalty 52

Loyalty Marketing Loyalty Programs Touchpoint 52

Solvvy

SEPTEMBER 17, 2022

Infographics. Statista reports that 88% of consumers expect brands to have an online self-service portal. Salesforce reports that 85% of consumers expect consistent interactions when engaging with a business. If that continually occurs, customer support costs will increase, and the ROI of your knowledge base will decrease.

Knowledge Base 62

Knowledge Base Self Service Customer Service e-support 62

SurveySparrow

MARCH 16, 2019

Databox’s agency partner program is free to join for anyone who can benefit from excellent KPI Reporting and Monitoring Software. Wistia’s Video Hosting Service for Marketing & Sales Enablement help agencies run full video marketing campaigns for their clients and prove ROI with detailed video analytics.

Marketing 75

Marketing Social Media e-support Video 75

SurveySparrow

AUGUST 23, 2020

Here is what you need to know as an SEO expert: You should have the ability to see data, look at reports on organic traffic, understand which were the good content that you wrote, and find out if your ranking dropped and why it happened. Only when you know who exactly to target, would your PPC campaigns have high ROIs.

Marketing 59

Marketing Social Media Video Infographics 59

Currency Alliance

FEBRUARY 10, 2020

The infographic below shows the range of categories in which a typical customer spends their disposable income, and the useful data that a supermarket could leverage from partnerships in each category. Its 2019 annual report attributes this to ‘…a refresh of the Clubcard app with Faster Vouchers functionality, with users up 34% year-on-year’.

Loyalty Programs 52

Loyalty Programs Loyalty How To Hotels 52

LiveChat

DECEMBER 5, 2017

Among others, ROI is the essential factor to focus on while evaluating your overall performance. In fact, building better relationships with your clients actively contributes to improving ROI. I’m asking because Econsultancy reports that just 42% of companies can measure their CLV. And then there’s also customer lifetime value.

Infographics 45

Infographics ROI Measurement Metrics 45