Vonage

MAY 24, 2016

Check out this infographic to discover the impact of poor customer service and then download our free research report for more info. The post The $62 billion customer service scared away [INFOGRAPHIC] appeared first on Blog | NewVoiceMedia. Related Posts What you can learn about running a successful business from Salesforce.

Infographics 0

Infographics Customer Service Poor Customer Service Study 0

QuestionPro Audience

FEBRUARY 15, 2018

Edelman has released the results of their annual Trust Barometer, which reports on the public’s level of trust in their government across 28 countries. Adweek took a study conducted by Hornet to determine the consumer response to LGBTQ ads and created this interesting infographic. Who knew Mauritania loved Despacito? By: Edelman.

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Infographics Ecommerce Government Social Media 170

Experience Matters

OCTOBER 19, 2016

So it seemed like a fun idea to create an infographic on the topic. You may want to see a video we created about customer-centric culture or the report, Employee-Engaging Transformation. You can download (and print) this infographic in different forms: Infographic: infographic in pdf, infographic in png Poster (12″ […].

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Infographics Culture Customer Centricity Employee Engagement 120

Experience Matters

JANUARY 15, 2016

In this infographic, we share data from the Temkin Group research report, ROI of Customer Experience 2015. You can download (and print) this infographic in different forms: Infographic : infographic in pdf , infographic in png. Filed under: Customer experience , Infographic , ROI of Customer Experience.

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Infographics ROI Customer Experience Groups 120

Vonage

MAY 24, 2016

Check out this infographic to discover the impact of poor customer service and then download our free research report for more info. The post The £11 billion customer service scared away [INFOGRAPHIC] appeared first on Blog | NewVoiceMedia. Related Posts What you can learn about running a successful business from Salesforce.

Infographics 0

Infographics Customer Service Poor Customer Service Study 0

Experience Matters

APRIL 1, 2016

Here are some of insights from the report, State of CX Metrics, 2015. You can download (and print) this infographic in different forms: Infographic: infographic in pdf, infographic in png Poster (18″ x 24″): poster in pdf, poster in png Filed under: Customer Connectedness, Customer experience, CX measurement, Infographic.

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Infographics Customer Connectedness Metrics Measurement 120

Experience Matters

FEBRUARY 4, 2016

In case you missed some of it, we decided to create this infographic with 15 of the top data factoids from across many of our reports: You can download (and print) this infographic in different forms: Infographic: infographic in pdf, infographic in png Poster (18″ x 24″): poster […].

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Infographics Customer Experience Groups Report 120

Bizagi

AUGUST 12, 2020

In AIIM’s latest report, The Ultimate Guide to Improving Your Business Processes, Process Automation and RPA, they revealed that while every organization is different, and the specifics of each journey to process automation is unique, there are several common obstacles.

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Infographics Report Survey Data 84

Customers That Stick

OCTOBER 20, 2014

In honor of Customer Experience Day , Temkin Group released its “ The State of Customer Experience” infographic. The report is drawn from a number of Temkin’s research reports, including its experience ratings which evaluates more than 268 organizations across 19 industries based on feedback from 10,000 U.S. consumers.

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Infographics Customer Experience Employee Engagement Groups 157

dscout People Nerds

NOVEMBER 5, 2020

Infographics are easy and fun ways to engage your stakeholders. Here are 6 steps to creating ones that they’ll love. .

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Infographics Report How To Engagement 52

TechSee

NOVEMBER 27, 2018

To learn more about how AR can help your enterprise increase efficiency, reduce labor intensity and enhance customer satisfaction, click here to download our Infographic depicting the role of AR in Customer Service. The post Infographic – AR in Customer Service appeared first on Techsee.

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Infographics Self Service Customer Service First Call Resolution 84

Alliance by IFS

AUGUST 3, 2018

In this infographic, and in the full research report from Astea and WBR Insights, see how field service organizations in the medical device industry are prioritizing patient satisfaction with field service management software. . 50% of organizations claim customers will demand outcome-based service contracts within the next two years.

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Infographics Industry Software Trends 82

Customers That Stick

DECEMBER 11, 2014

Some of the experiences reported in surprising numbers include observing customers screaming at retail employees, feeling unsafe in a crowd, and seeing other customers have disagreements with each other (small number but large considering what it is). The infographic below captures a number of themes from the study.

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Infographics Customer Experience Retail Survey 160

Vonage

MAY 25, 2016

Check out this infographic to discover the impact of poor customer service and then download our free research report for more info. The post How businesses in Australia are losing $11bn a year due to poor customer service – a 38% increase from 2014 (INFOGRAPHIC) appeared first on Blog | NewVoiceMedia.

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Poor Customer Service Infographics Competitive Advantage Customer Service 159

Kitewheel

SEPTEMBER 9, 2020

Key findings from the State of the Customer Journey 2020 report. Read the infographic below for a quick overview of the key trends we identified in our data for the past year. More information can be found within the State of the Customer Journey 2020 report itself.

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Infographics Customer Journeys Trends Report 52

Alliance by IFS

JANUARY 25, 2019

Download our infographic to find out how you could win the global talent war for millennial talent by understanding who they are and what they want from an employer. In a recent poll of 42,000 employers, 40% reported having difficulties filling these roles. Download Infographic. Driving factors in Millennials’ decision making.

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Infographics Training Groups Resources 84

ReviewTrackers

DECEMBER 7, 2018

The relationship between Yelp and consumer behavior is obvious, and there are plenty of research infographics to back up the claim. These infographics show how Yelp influences everything from local purchases to holiday shopping. Another 2014 infographic from Nielsen cemented Yelp’s position as a top review site.

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Infographics Consumers Study Groups 66

Provide Support

JUNE 28, 2019

Furthermore, that report also suggests that brands are viewed more favorably by 77% of consumers if they proactively invite and accept customer feedback. (.). The post 8 Best Ways to Obtain Customer Feedback [Infographic] appeared first on Live Chat, Customer Service Blog | Provide Support. Read more. Permalink | No comment.

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Infographics Feedback Customers Report 59

Alliance by IFS

AUGUST 3, 2018

In this infographic, and in the full research report from Astea and WBR Insights, see how field service organizations in the medical device industry are prioritizing patient satisfaction with field service management software. The post Infographic: Benchmarking Tech Adoption in the Medical Device Industry appeared first on Astea.

Infographics 50

Infographics Industry Software Trends 50

Alliance by IFS

JANUARY 25, 2019

Download our infographic to find out how you could win the global talent war for millennial talent by understanding who they are and what they want from an employer. In a recent poll of 42,000 employers, 40% reported having difficulties filling these roles. Download Infographic. Driving factors in Millennials’ decision making.

Infographics 50

Infographics Technology Training Groups 50

Oracle

APRIL 20, 2018

Our goal was to compare their data to our initial “state of CX” findings we reported awhile back , which came from analyzing responses from over 350 CX professionals. Infographic] appeared first on SmarterCX. There were some similarities, but even more surprising differences. The post Are All Modern CX Leaders Skeptics?

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Infographics Survey Report Sales 62

SurveySensum

JULY 16, 2019

No more waiting – you will get the reports on the go. The post {Infographic} Five reasons to choose Experience Management over Traditional Survey appeared first on SurveySensum. Cost: Cut down manual research costs by 30 to 40 percent because of automation in experience management.

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Infographics Survey Comparison Management 60

COPC

JUNE 22, 2017

A new research report titled Customer Experience Management Benchmark (CXMB) Industry Insights: Retail was recently published by COPC Inc. The report is intended to help foster the industry’s understanding of what today’s retail customer thinks, expects and desires. The 37-page report is packed with more than 50 findings.

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Infographics Customer Care Retail Loyalty 40

Answer Dash

JULY 13, 2018

In this report, we: Explore how consumers think about AI and their expectations from organizations while interacting via AI. See the detailed report in this infographic below: This guest post is provided by Capegemini. Recommend strategies for augmenting the customer experience in an AI world.

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Infographics Self Service Consumers Report 81

Alliance by IFS

DECEMBER 12, 2017

From that report, we created an infographic that tells you crucial information including: 35% of field technicians find their job through a referral. Get Infographic. We reviewed a recent survey by The Service Council to figure out what makes all technicians “tick”, but in particular the millennial technicians.

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Infographics How To Technology Survey 50

Win the Customer

MARCH 20, 2015

In a recent conference call is asked an organization if they had a report of their key performance metrics related to service and customer experience […]. Call Center Customer Experience Customer Service Infographic Management'

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Infographics Customer Experience Management Customer Experience Management 52

Tricia Morris

JUNE 8, 2016

Below is a sneak peek of just a few of the survey responses from United States consumers polled as part of Microsoft’s 2016 State of Global Customer Service Report, which also includes responses from 4,000 additional consumers across Brazil, Germany, Japan and the United Kingdom. The post INFOGRAPHIC: 2016 U.S. Click here to register.

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Infographics Customer Service Report Trends 40

Tricia Morris

APRIL 1, 2016

In Microsoft’s Global State of Customer Service Report, 90% of consumers surveyed now expect a company website to include a self-service application. This infographic presents a snapshot view of the current state of knowledge, with new information from Microsoft’s 2016 Knowledge Management in Customer Service Report.

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Infographics Self Service Customer Service Report 40

Tricia Morris

JULY 31, 2015

State of Multichannel Customer Service Report published by Parature, from Microsoft and Microsoft Dynamics CRM shows that customer service expectations, as well as views around the importance of customer service, are on the rise. To view more, click here and download the complimentary report.

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Infographics Customer Service Customer Centricity CRM 40

Tricia Morris

APRIL 15, 2016

According to Microsoft’s own Global State of Multichannel Customer Service Report , 59% of consumers have higher expectations for customer service today than they did just one year ago. This infographic makes the business case for continued innovation and improvement: —————— Want More Knowledge?

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Infographics Financial Customer Service Poor Customer Service 40

Win the Customer

FEBRUARY 5, 2016

Take a look at the key findings of the survey in the infographic below, and you can read the full 30-page report here. The post Top Challenges for Customer Support in 2016 #INFOGRAPHIC appeared first on Win the Customer!

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Infographics Survey Customers Report 52

Win the Customer

DECEMBER 17, 2015

A recent OneReach report found that the best way to improve your customer service is to focus on the people that provide that service: your employees. See what some the influencers had to say about the employee engagement in the OneReach infographic below, and don’t forget to check out the rest of the responses on the OneReach blog.

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Infographics Customer Service Employee Engagement Employee Experience 52

Tricia Morris

SEPTEMBER 15, 2015

With the Institute of Customer Service reporting that customer satisfaction in the U.K. To view more, click here and download the complimentary report. The post INFOGRAPHIC: 2015 U.K. is at its lowest level since 2010 , it has never been more important for U.K. A newly-released 2015 U.K. the United States, Brazil and Japan.

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Infographics Customer Service CRM Customer Centricity 40

Win the Customer

DECEMBER 12, 2015

A recent report from Software Advice found that 33% of consumers would rather chat to avoid waiting on hold, and 49% of all online shoppers prefer to ask their questions via live chat. INFOGRAPHIC appeared first on Win the Customer! Craig Borowski, SoftwareAdvice. Live Chat – The Ultimate Customer Experience.

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Infographics Customer Experience Call Center Banking 52

Tricia Morris

JULY 18, 2016

As a bonus to our polling, we also found some fascinating trends related to age groups, and we’re excited to share those with you as part of this year’s State of Global Customer Service Report. With the on-demand webinar, you’ll receive a copy of the full 23-page report.

Infographics 40

Infographics Customer Service Trends Report 40

Tricia Morris

MAY 28, 2015

In the The Real Self-Service Economy Report , 70% of consumers surveyed now expect a company website to include a self-service application. The post INFOGRAPHIC: 2015 State of Knowledge for Customer Service appeared first on Parature. ———————————-.

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Infographics Self Service Customer Service Customer Care 40

Alliance by IFS

MARCH 8, 2018

Download the infographic or TSIA report to learn how to embrace all the field service trends including: How to evolve from response-time contracts to resolution-time service contracts. Get Infographic and Report. What innovative service offering can help your clients get higher ROI on equipment.

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Infographics Trends ROI Report 25