Clarivate

JANUARY 3, 2023

A unique advantage of Research Fronts is that identifying these “nodes” of specialized activity does not depend on the judgements of human indexers or analysts. Analysts first consolidated the 22 subject fields in Essential Science Indicators into 11 broad specialty areas. A dynamic view. A wide range.

Report 98

Report Analysis Course Leadership 98

Gainsight

JUNE 21, 2022

Gainsight and RevOps Squared had an incredible response to our Customer Sucess Index 2022. According to the Index, companies spend anywhere from 3% to 20% of revenue on customer success. That is one of the key reasons the Index showed that 95% of B2B companies of all sizes prioritize customer success. It makes perfect sense too.

Trends 52

Trends Net Promoter Score NPS Return on Investment 52

Clarivate

MAY 22, 2023

Artificial Intelligence for our customers Academia & Government: For example, we use AI to identify academic journals within the Web of Science that are outliers, to ensure our customers are confident that they can trust all indexed journals and continue to deliver gold-standard content.

Guidelines 115

Guidelines Social Media Healthcare Government 115

Clarivate

NOVEMBER 28, 2023

An Organic View A unique advantage of Research Fronts is that identifying these “nodes” of specialized activity does not depend on the judgments of human indexers or analysts. Analysts first consolidated the 22 subject fields in Essential Science Indicators into 11 broad specialty areas.

Report 59

Report Analysis Comparison Course 59

QuestionPro Audience

MAY 17, 2019

Content Index. A person chooses to volunteer for the survey because they may have a particularly strong opinion towards the subject or due to convenience and ethical reasons. A person chooses to volunteer for the survey because they may have a particularly strong opinion towards the subject or due to convenience and ethical reasons.

Study 170

Study Survey Social Media Data 170

Beyond Philosophy

DECEMBER 25, 2021

Per the American Customer Satisfaction Index (ACSI), only 30 percent of companies tracked by ASCI improved their score; that means 70 percent didn’t, and that’s alarming. 12:45 Colin shares shocking statistics from the American Customer Satisfaction Institute Index. Please tell us how we are doing!

Customer Satisfaction 78

Customer Satisfaction Consulting Financial Customer Experience 78

Clarivate

DECEMBER 8, 2021

A unique advantage of Research Fronts is that identifying these ‘nodes’ of specialized activity does not depend on the judgements of human indexers or analysts. A unique advantage of Research Fronts is that identifying these ‘nodes’ of specialized activity does not depend on the judgements of human indexers or analysts. A broad range.

Report 98

Report Analysis Course Study 98

ijgolding

SEPTEMBER 7, 2015

Like myself, Stefan’s background as a practitioner – responsible for thousands of people all over the world for Symantec – gives him an undeniable authority to talk, guide and consult on his subject. Introducing the Great People Index™. Distorting Influences on Regular eNPS Surveys.

Net Promoter Score 120

Net Promoter Score NPS Measurement Employee Experience 120

ShepHyken

OCTOBER 29, 2023

According to the 2023 Customer Loyalty Index findings, the US experienced a drop in brand loyalty by more than 10%, from 7% to 68%. Traditional loyalty programs, which often offer points or cash rewards, are being outdone by a new trend: experiential rewards. My Comment: I’m a fan of rewards and loyalty programs for a reason.

Customer Service 64

Customer Service Loyalty Programs Ecommerce Loyalty 64

Beyond Philosophy

FEBRUARY 10, 2022

The strategy for your collected data was the subject of a recent podcast. For example, a recent report by t he American Customer Satisfaction Index (ACSI) showed that only 30 percent of the businesses the ASCI tracked improved their Customer Satisfaction scores over the past ten years. The same is true for customer data.

Measurement 166

Measurement Customer Experience Net Promoter Score Effort Score 166

Clarivate

JUNE 28, 2022

The suppression of a journal from the JCR does not equate to a de-listing from the Web of Science Core Collection although suppressed journals may be subject to editorial re-evaluation and will be removed from coverage if they fail. This year’s release demonstrates the enormous impact the COVID-19 pandemic has had on scholarly publishing.

Report 141

Report Metrics Comparison Conference 141

Clarivate

SEPTEMBER 21, 2022

Out of some 55 million articles and proceedings indexed in the Web of Science since 1970, only about 7,600 (.01%) Easterlin and Richard Layard for their pioneering contributions to the economics of happiness and subjective wellbeing. Identifying the giants of research. 01%) have been cited 2,000 or more times.

Conference 111

Conference Study Analysis Course 111

ijgolding

AUGUST 9, 2016

I have written many times about the subject of Customer Experience and the different opinions that people hold on whether it really does make a difference. Called the Market Responsiveness Index (MRI) the tool enables a company to benchmark their level of Customer Centric Culture against more than 200 organisations worldwide.

Culture 120

Culture Customer Centricity Innovation Measurement 120

Feedbackly

NOVEMBER 1, 2023

So, while customer satisfaction in itself is a subjective concept, a high or low level of customer satisfaction is a good way to assess the performance of your business. One of the best metrics to capture customer delight across the buying journey is the Emotional Value Index (EVI®). What is Customer Satisfaction?

Customer Satisfaction 52

Customer Satisfaction NPS Customers Comparison 52

Team Support

AUGUST 25, 2022

Could Majorian have used a 360-degree view of his Roman subjects (read: customers)? Rome wasn’t built in a day – and it didn’t fall in one either. Could the collapse of the Roman Empire ( the Western one ) have been prevented if the imperial bureaucracy was able to track their health and success via digital analytics?

NPS 98

NPS Metrics Comparison Social Media 98

Eptica

MARCH 27, 2019

Author: Taoufik Massoussi - Product Manager & Head of AI In a previous post, Olivier Njamfa reviewed his five favorite books on the subject of trust and the customer journey. Date: Wednesday, March 27, 2019 Author: Taoufik Massoussi - Product Manager & Head of AI Three books that highlight the importance of the Voice of the Customer.

Net Promoter Score 66

Net Promoter Score Loyalty Airlines Customer Journeys 66

SurveySensum

JULY 28, 2020

The survey response rates are a strong indicator of relationship strength with your customers, especially with the large strategic accounts in B2B Saas. . It gives you an opportunity to engage with your customers and understand what is working and not working for them. SEVEN TIMES! From the very start, Set the expectations. Communicate the “Why”.

Survey 75

Survey B2B How To Multi-Channel 75

Bob Hayes

MARCH 8, 2021

The annual Stanford 2021 AI Index reports that women account for less than 19% of all AI and computer science PhD graduates in North America over the past 10 years. . Results of a survey of data professionals show that about 1 out of 5 are women. Ways of improving gender diversity in the field of data science are offered. Salary Differences.

Data 145

Data Analytics Analysis Survey 145

Clarivate

APRIL 14, 2022

These results are in line with other sources of data including the Good Country Index which uses data from United Nations, the World Bank and other international institutions to calculate a country’s contributions to the “common good of humanity.” With that in mind, we explore: What are the UN Sustainable Development Goals .

Analysis 133

Analysis Analytics Government Policies 133

Wired and Dangerous

MAY 9, 2021

The practice agreement is not subject to board approval, but the board may request a meeting with a supervising physician or supervising physician organization and a physician assistant to discuss a practice agreement. (d) This means that there is no need to tender more than once.

Insurance 91

Insurance Government Financial Banking 91

QuestionPro Audience

MAY 22, 2019

Content Index. Who are B2B panelists. Definition of B2B online panel. Difference between B2B panel and B2B online Panel. Factors to consider while choosing a B2B online panel partner. Characteristics of good B2B online panels. Why do you need QuestionPro’s B2B online panel. Steps to access QuestionPro’s B2B online panels.

B2B 170

B2B Tips Survey Competitive Advantage 170

BirdEye

MARCH 4, 2024

It may take time for the new name to index and for followers to recognize the change. Your brand’s online success depends on the platforms you choose to engage with your audience. This social media statistic is not just a number; it highlights Facebook’s significant role in shaping consumer choices. Let’s get started! And that’s it!

Guidelines 62

Guidelines How To Social Media Policies 62

ShepHyken

MARCH 9, 2020

Modern Thinking for Customer Experience Indexes by Lynn Hunsaker. I even wrote an entire book about it, The Convenience Revolution , about the subject.) Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. SmarterCX) The chatbot age is here.

Customer Service 123

Customer Service Chatbots Customer Service Training NPS 123

Beyond Philosophy

JANUARY 12, 2023

What do you get when you put three old guys in front of microphones and ask them to talk about one of their favorite subjects? Consider the following data: The American Customer Satisfaction Index has been at its lowest point for 17 years. An authoritative view on just about anything. Here’s what they had to say.

Conference 78

Conference Travel Customer Satisfaction Effort Score 78

SurveySensum

NOVEMBER 9, 2021

What is a survey response rate? What is the significance of survey response rates? How to achieve an 80% survey response rate for your B2B SaaS? Set the expectations while onboarding. Segmentation. Pre-notify your customers . Survey frequency . Personalize your emails. Make your survey fun and easy on the eyes. Set-up reminders. Personal outreach.

B2B 52

B2B Survey How To Feedback 52

Gainsight

JULY 5, 2022

According to our 2022 Customer Success Index , companies are discovering that “CS responsibilities tie directly to business goals and revenue.” It is increasingly apparent that having a CS Ops team and leader is becoming a necessity. Customer success (CS) is evolving and moving outside the box it once inhabited. Defining a CS Ops Team.

Roadmap 59

Roadmap Return on Investment Customer Journeys Customer Success 59

ShepHyken

MARCH 9, 2020

Modern Thinking for Customer Experience Indexes by Lynn Hunsaker. I even wrote an entire book about it, The Convenience Revolution , about the subject.) Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. SmarterCX) The chatbot age is here.

Customer Service 62

Customer Service Chatbots Customer Service Training NPS 62

QuestionPro Audience

AUGUST 30, 2018

Content Index. It is representative of the extreme “attitude” of respondents , i.e. extremely positive or negative, about the subject in-hand. Guttman Scale Definition. Guttman Scale Characteristics. Steps for developing a Guttman Scale with Examples. Guttman Scale Applications with Examples. Guttman Scale Advantages.

Examples 170

Examples Analysis Survey Airlines 170

Beyond Philosophy

DECEMBER 30, 2021

Twenty years ago, at this time of the year, I started my global Customer Experience consultancy, Beyond Philosophy, and published my first book on the subject, Building Great Customer Experiences (Palgrave Macmillan, 2002). As we look ahead into the new year, it’s a natural time to reflect on the year that passed.

Customer Satisfaction 78

Customer Satisfaction Return on Investment Consulting Customer Relationship Management 78

ChurnZero

APRIL 7, 2023

Artificial intelligence (AI) tells a story about technology’s evolution—productivity, innovation, and the relentless push forward. It’s difficult to measure its influence when we are in the midst of adopting it (how could we know how easy spell check, online shopping, or toll booths would become, in hindsight?).

e-support 52

e-support Entertainment Tools Customer Success 52

delighted

JUNE 24, 2020

He reports that companies who prioritize employee experience are also 2x as frequent in the American Customer Satisfaction Index and 2.1x Employee experience surveys are common, though recent studies have shown that actually, many companies have not made employee engagement a priority [1]. What is employee experience?

Employee Experience 105

Employee Experience Net Promoter Score Leadership Employee Engagement 105

Bob Hayes

JANUARY 16, 2015

This is Part 2 of a series on the Development of the Customer Sentiment Index (see introduction , and Part 1 ). Last week, I created four sentiment lexicons for use in a new customer experience (CX) metric, the Customer Sentiment Index (CSI). This week, I develop a sentiment lexicon using a non-empirical approach.

Wireless 40

Wireless Metrics Study Survey 40

NetBase

AUGUST 14, 2019

A topic contains the search settings used to collect posts, including their text and embedded media, from the NetBase index for your particular analysis. And there are three that are essential for campaign tracking, audience insight and crisis response, which we’ll share a bit about below! Let’s get to it! AI Report #1: Campaign Tracking.

Report 86

Report Brands Multi-Channel Analysis 86

Upwave

FEBRUARY 24, 2022

Index: The relative accuracy of a media tactic, give the census baseline. Then, you’ve emailed them the subject line of your impressions report. For any demographic or behavioral target audience, monitor: Uniques: The number of unique persons reached by the campaign or specific campaign media tactic. Those days are over.

Measurement 26

Measurement Report Consulting Sales 26

CSM Practice

OCTOBER 10, 2018

Over 100 combined experiences by Kristen Hayer and myself validated this structure, the Customer Success Performance Index™ (CSPI). The Customer Success Performance Index™. I defined subject matter expertise around customer goals and aligned the team into corresponding clusters. Introduction.

Customer Success 49

Customer Success Chief Customer Officer ROI Customers 49

CSM Practice

OCTOBER 10, 2018

Over 100 combined experiences by Kristen Hayer and myself validated this structure, the Customer Success Performance Index™ (CSPI). The Customer Success Performance Index™. I defined subject matter expertise around customer goals and aligned the team into corresponding clusters.

Customer Success 49

Customer Success Chief Customer Officer ROI Customers 49

CSM Practice

OCTOBER 10, 2018

Over 100 combined experiences by Kristen Hayer and myself validated this structure, the Customer Success Performance Index™ (CSPI). The Customer Success Performance Index™. I defined subject matter expertise around customer goals and aligned the team into corresponding clusters.

Customer Success 49

Customer Success Chief Customer Officer ROI Roadmap 49