InMoment XI
APRIL 5, 2024
Creating and executing the perfect survey that avoids obtaining misleading feedback can be tricky business. These types of customers are trying to satisfy the task of completing the survey, and typically rushing through questions, instead of carefully reflecting on their experiences and providing valuable feedback.
InMoment XI
JANUARY 4, 2022
How Traditional Intercepts Damage the Experience. The ultimate goal of digital intercepts should be to get valuable feedback about your website and user experience so you can innovate and improve; however, some common practices can actually be perceived as intrusive , ill-timed , or irrelevant. Intrusive. Irrelevant. Be creative!
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Lumoa
AUGUST 8, 2023
Unlocking the power of VoC feedback is vital to the success of any business. This article offers a comprehensive guide on how to analyze survey results efficiently, covering everything from the basics to advanced techniques, and provides actionable solutions to common challenges in customer feedback analysis faced by businesses today.
Lumoa
JUNE 2, 2022
There is no doubt that customer feedback is one of the most valuable resources that companies have available. When used properly, reviews and other types of feedback allow enterprises to develop engaging marketing campaigns , design better products, and make strategic decisions based on what customers expect from their products and services.
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Most organizations “close the loop” on feedback by following up with customers afterward. When surveys show that customer journeys aren’t meeting expectations, companies need to take action. Unfortunately, companies don’t always see a positive financial impact from these actions.
InMoment XI
SEPTEMBER 7, 2022
Allows you to turn feedback into actionable insights. Product and Industry Survey Templates: After releasing a new product, a Product Survey Template is a great way to understand how your customers feel about it! Customer Evaluation Survey Templates: Looking to get customer feedback or why a customer no longer wants your services?
InMoment XI
AUGUST 9, 2022
When your business decisions are influenced by the feedback you get in customer surveys, it’s even more important to make sure you’re asking the right questions to get the right feedback. Read on to learn more about the different types of customer survey questions and what questions can help you get the most valuable feedback.
Advertiser: Vanilla Forums
In this eBook, we’ll show you: How to gather, prioritize, and select the best ideas from your customers and stakeholders. How to make internal feedback more effective and inclusive. How to make more strategic product roadmap decisions based on data, not opinions.
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Download this eBook and discover how to adjust to get more from your customer feedback right now! After analyzing VOC data from verticals including Financial Services, Healthcare, B2B Services and Technology, we found some interesting answers.
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From tips on how to maximize feedback opportunity and target improvement efforts, to ways that you can enhance your CX program with supplementary data, this resource covers it all. Done well, it will not only increase customer satisfaction and drive loyalty, but can also provide a real competitive advantage.
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Two years later, CX pros are still curious about the impact the pandemic has had on customer expectations and how to modify their CX measurement programs accordingly. Download this eBook to learn what we discovered and get the most out of your customer feedback! Do loyalty metrics need to be reassessed?
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and more specifically VOC feedback, an embedded part of your company’s DNA. The primary focus of this eBook is how to create a customer-first culture. To create real change and tangible outcomes for your company, CX must be ingrained into the very fabric of your company’s culture. Using self-coaching tools to empower employees.
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When customers reach out, they either get in touch using their preferred channel of communication, or – perhaps surprisingly – the channel through which they’ll receive help or feedback from the organization the quickest. This channel might not be their favorite, but they resort to it because it’ll yield the desired results at full speed.
Advertiser: Vanilla Forums
In this eBook, we’ll show you: How to gather, prioritize, and select the best ideas from your customers and stakeholders. How to make internal feedback more effective and inclusive. How to make more strategic product roadmap decisions based on data, not opinions.
Speaker: Adam Dorfman, Head of Product Growth at Reputation and Jeremy Shubitz, Director of Marketing at Bosley
Responding to online negative feedback can be challenging. However, negative feedback can offer actionable insights to build a stronger product and customer experience. Tune into the webinar to learn: What specific channels do customers go for feedback. What should you say? What should you not say? Should you even respond?
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