C3Centricity
DECEMBER 5, 2023
Artificial Intelligence (AI) has become an integral part of our daily lives and has revolutionized how we interact with technology and businesses. This post discusses how to use AI to enhance customer experience with another AI, authentic interactions. Embracing Emotional Intelligence (EI) is crucial for AI.
Comm100
APRIL 2, 2024
Understanding CSAT and its importance Before we delve into how to improve CSAT score, it’s crucial to understand what CSAT is and why it matters. CSAT measures customer satisfaction with a product, service, or a specific interaction. Now let’s explore how to improve CSAT score with a 6-step strategy.
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InMoment XI
APRIL 9, 2024
However, there may be instances where your business must learn how to delete a Facebook Page in order to protect your brand reputation. Legal issues: Legal complications or disputes may suddenly arise and you have to learn how to delete a Business Page on Facebook as a precautionary measure. Select Approve or Decline.
ChurnZero
APRIL 18, 2024
Ask yourself what was working well in the before-times, when high-touch, low-tech, analog interactions ruled, and make sure to leave room for those tried and tested tactics amidst the new, digital landscape. Resources to dig deeper: 8 SaaS Onboarding Best Practices , How to Streamline Onboarding to Reduce Churn (webinar).
Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster
This webinar with CX master Steve Pappas will unravel how conversational AI is transforming business-customer interactions and contact center operations globally. . 💥 Enter conversational AI - an absolute game-changer (if done right) in redefining CX norms.
InMoment XI
DECEMBER 15, 2022
It has also changed the way that your customers interact with you. Especially when considering the rapid evolution of social-based interactions, even data from the previous quarter might not accurately reflect how your customers are behaving. The COVID-19 pandemic has changed the way that businesses, well, do business.
Interactions
APRIL 26, 2024
In fact, according to Interactions research , nearly half of consumers say that speaking with customer service is frustrating (47%) and said they’ve become angry while speaking to customer service in the past 12 months (48%). 1: Every interaction should resonate authentically. 4: Every interaction should have a human touch.
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As digital channels dominate customer interactions, experiences are critical to get right. Learn where you fit today among three stages from “diagnostic” to “strategic listening and closing the loop” to “strategic insights,” and how to rapidly increase conversions, customer satisfaction, and brand perception with the right tactics and tools.
Speaker: Rick Nucci, Co-Founder & CEO of Guru
With the advent of chatbots, artificial intelligence, interactive voice response, and machine learning, novel technologies continue to disrupt the contact center industry. How to leverage AI to drive cloud-based solutions in contact centers. How to combine the human element with automation, rather than replacing them.
Speaker: Paul Ellis, Contact Center SME & Business Consultant for One You Love Homecare LLC
In this webinar, you will learn: How to improve employee retention while improving quality customer and prospective client interactions through engagement. How to create relationship with employees which develop and grow them professionally.
Speaker: Adam Dorfman, Lindsay Harrison, and Erin O'Brien
Tune into this webinar to learn: How online search behavior is evolving. Common mistakes brands encounter with local search and how to fix those. How companies have seen success by prioritizing their online reputation. Four strategies to improve your local visibility for your business today.
Speaker: Scott McKain, Business Consultant, Bestselling Author, Speaker
This webinar will explore how a professional or an organization can create distinction to stand out in their industry. In a business landscape with many iconic companies, many organizations struggle with how to become noteworthy.
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Determining behaviors that are critical to successful customer experiences, and then coaching agents to exceed that standard on every customer interaction, is the key to running a great contact center. When was the last time you took a step back and really examined the quality management (QM) in your contact center?
Advertiser: ZoomInfo
To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and promote omnichannel marketing.
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Surveys are an important part of your customer experience, which mean they require the same level of strategy, planning, design, and management that you apply to your most important customer journeys and interactions. To help supercharge your surveys, we’re providing you with the four key elements of a brand-building survey program.
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