InMoment XI
AUGUST 17, 2023
The Net Promoter Score (NPS) metric reveals the essence of customer sentiment and unlocks the path to business success, so it is important that you take the time to uncover net promoter score drivers. Happy customers become brand advocates, fueling growth through positive customer feedback. Take The Lead!
Lumoa
SEPTEMBER 16, 2022
In this article, we will share some good tips on how you should manage and utilize NPS benchmarks. Net Promoter Score in a nutshell. NPS, or Net Promoter Score, is a market metric that is used in many industries because it is an easy way to quantify how loyal customers are.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
GetFeedback
AUGUST 23, 2020
NPS calculation formula and interpretation of data.
Retently
MARCH 29, 2023
Tesla currently holds a satisfaction rating of 96 , outscoring every other car manufacturer company in Net Promoter Score® ratings. From efficiently communicating its brand vision with people to publicly addressing customer issues and delivering its promises, Tesla truly knows how to build brand loyalty.
Advertisement
Two years later, CX pros are still curious about the impact the pandemic has had on customer expectations and how to modify their CX measurement programs accordingly. Common questions include: Does Net Promoter Score® (NPS) still have the same predictive power? Do loyalty metrics need to be reassessed?
Genroe
APRIL 18, 2024
In this post I provide a practical approach to setting Net Promoter targets for your organisation and staff. The post How to Set Net Promoter Score® Targets For Your Staff and Company appeared first on Genroe | Customer Experience | Net Promoter Score.
GetFeedback
DECEMBER 26, 2018
CRM integration is especially critical for Net Promoter Score (NPS). Below we’ll explain why NPS data belongs in your CRM, and how you can put it there using GetFeedback for Salesforce. How to integrate NPS with Salesforce. Net Promoter Score (Number). Promoter (Formula, result: Number).
Advertisement
They wonder: Does Net Promoter Score® (NPS) still have the same predictive power. Download this eBook and discover how to adjust to get more from your customer feedback right now! Do loyalty metrics need to be reassessed? Have the drivers of customer experience changed?
Speaker: Lynn Hunsaker, Chief Customer Officer of ClearAction Continuum
Popular customer experience metrics include engagement, Net Promoter Score®, first contact resolution, and retention. Join us for this insightful webinar with Lynn Hunsaker, Chief Customer Officer of ClearAction, who will show you how to zero-in on true leading indicators. What do these metrics have in common?
Advertisement
If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
Expert insights. Personalized for you.
493 
Let's personalize your content