Comm100

JANUARY 5, 2021

On top of this, some industries require compliance with specific security measures to protect their customers’ data. This makes it all the more important to know how your live chat provider is managing your and your customers’ data, and what measures it has in place to detect and neutralize security breaches. This is understandable.

Chatbots 130

Chatbots Exercises Banking Airlines 130

CSM Magazine

DECEMBER 6, 2022

PCI Pal executives outline how to prioritise CX and payment security in an ever changing digital world. PCI Pal , the global SaaS provider of secure payment solutions for business communications, is sharing its key payments and compliance predictions just in time for 2023. of PCI DSS continues in earnest in 2023.”

Multi-Channel 52

Multi-Channel Trends Omni-Channel Banking 52

Interactions

MARCH 29, 2023

It highlights the significance of AI in protecting sensitive data from access by unauthorized users, ensuring compliance with Payment Card Industry Data Security Standards (PCI DSS). Any delays mean the agent hears the PCI. The caller doesn’t feel that there is an AI technology in between.”

Interaction 62

Interaction Data Average Handle Time Contact Center 62

CSM Magazine

JUNE 23, 2021

Whitepaper explores how data breaches impact customer confidence and brand loyalty, the current PCI DSS requirements, and looks ahead to the forthcoming PCI DSS 4.0. The paper looks at how data breaches impact customer confidence and brand loyalty, the current PCI DSS requirements, and a look ahead to PCI DSS 4.0,

Customer Confidence 52

Customer Confidence Government Loyalty Communication 52

CSM Magazine

NOVEMBER 25, 2021

PCI Pal , the global provider of cloud-based secure payment solutions – has upgraded Chill Insurance’s payment security solution to aid secure and compliant payment card transactions, regardless of whether contact centre agents are working onsite or remotely from home. That objective has been achieved and it’s working well.”.

Insurance 52

Insurance Metrics System Feedback 52

CSM Magazine

AUGUST 4, 2022

Rob Crutchington at payment service provider Encoded discusses how choosing the right gateway services solution can help increase e-commerce transactions, reduce costs and improve customer experience (CX). For online and MOTO* merchants ensuring transactions are processed quickly and securely, and at least cost, is business critical.

Banking 59

Banking Poor Customer Service Technology Customer Experience 59

CSM Magazine

JUNE 17, 2022

Following a review and upgrade of its UK contact centre infrastructure, British bed manufacturer and retailer Bensons For Beds has moved to Freshdesk from Freshworks , and added to its existing PCI Pal® deployment by integrating PCI Pal Digital to enable a true omnichannel secure payment solution.

Omni-Channel 52

Omni-Channel Social Media Case Study Retail 52

CSM Magazine

SEPTEMBER 9, 2020

New capability provides an added secure payment option for PCI Pal customers, allowing callers to speak payment details securely. PCI Pal ® , the global provider of cloud-based secure payment solutions, has announced the addition of Speech Recognition capability for both its Agent Assist and IVR Payment solutions. About PCI Pal.

Social Media 90

Social Media Omni-Channel Data Feedback 90

CSM Magazine

JUNE 7, 2022

As contact centres embrace the world of remote and hybrid working, Rob Crutchington, Managing Director of Encoded, discusses how the cloud, open banking and the latest SCA regulations help protect the customer, agents and merchants when taking payments. There has been a rapid change in recent years in how people live and work.

Banking 52

Banking e-support Financial Report 52

CSM Magazine

MAY 19, 2021

Customers often have preferences in terms of how they pay, and it makes good sense to look at what works for existing customers and whether adding new ways might attract extra business. Ensuring payment security and protection from fraud. The original Roaring Twenties were mirrored by an economic boom in the US.

Multi-Channel 59

Multi-Channel Banking Retail Ecommerce 59

CSM Magazine

SEPTEMBER 9, 2021

PCI Pal – the global cloud provider of secure payment solutions for business communications – has been announced as a finalist in no less than five categories across two payment industry award programmes. . For more information on PCI Pal visit www.pcipal.com , call +44 207 030 3770 to arrange a demonstration or follow PCI Pal on Twitter.

Industry 52

Industry Hotels Government Technology 52

BlueOcean

JUNE 22, 2022

How do you ensure resiliency and business continuity? When it came to the contact center RFP, companies consistently required bidders to “Describe your telephony platform” and those with best-in-class products had a definite edge. Fast-forward a couple of years and the whole premise of on-prem is disappearing. See what we did there? ).

Contact Center 156

Contact Center Technology Tourism Exceptional Customer Service 156

CSM Magazine

DECEMBER 12, 2019

With card fraud and identify theft continuing to hit the headlines, Jason Roos, CEO of Cirrus , discusses how call centers can navigate the options to ensure both PCI DSS compliance and the best possible customer experience. But how secure are they? PCI DSS compliance – the challenges.

Contact Center 52

Contact Center Call Center Call Recording Report 52

Comm100

FEBRUARY 25, 2021

If there’s one thing the COVID-19 pandemic has left us with, it’s an increased awareness of the importance of remote accessibility. Remote accessibility to essential services like healthcare is a top priority amongst patients and consumers, with more people listing ease of access and convenience ahead of quality of care. .

Healthcare 130

Healthcare Customer Service Omni-Channel Multi-Channel 130

SurveySparrow

JANUARY 25, 2024

Let’s see how: Key Features 1. Payment Process transactions securely with Payment Processors, enhance customer experience with Discount Codes and ensure PCI compliance with PCI Compliant Forms. No complications, no code-stuffed analysis. It was just a bunch of friends sharing facts. The best part?

e-support 52

e-support Comparison Survey Data 52

CSM Magazine

APRIL 27, 2023

The Compliance Challenge In May 2020, the Council was launching a new paid-for Garden Waste Collection service. It was hard for us to anticipate the demand in the new subscription service, however we had done our homework and seen how other councils had handled the introduction of the paid-for garden waste service.

Case Study 52

Case Study Study System Meeting 52

NobelBiz

JUNE 26, 2023

By investing in robust infrastructure, call centers can optimize agent productivity, enhance call routing and queuing, ensure data security, and streamline overall operations. Telecom services serve as the lifeline, ensuring seamless communication channels between agents and customers.

Call Center 52

Call Center Contact Center CRM Social Media 52

Talkdesk

MAY 7, 2019

I spent the next few days stewing over how they got a hold of my information, I’m always so careful with these kinds of things but somehow the bad guys still got me. This compliance is called the Payment Card Industry Data Security Standards (PCS DSS). Here are 3 “must knows” about PCI DSS compliance.

Contact Center 49

Contact Center Policies Government System 49

BirdEye

OCTOBER 29, 2021

Yet, on average, 29 days is how long it takes for small business owners to get paid by customers. How can you create better outcomes for your business? Pay by text is PCI compliant 4. How do you pay by text? Leaving 32 % of small business owners unable to pay themselves, employee payrolls, vendors, or loans.

Social Media 98

Social Media Banking Tips Consumers 98

Comm100

NOVEMBER 5, 2020

A voluntary compliance that many organizations should have is SOC 2 Type II. Take a look at our helpful eBook – The Live Chat Buyer’s Guide: What to Look for and How to Ask. A SOC 2 Type I audit looks at how your live chat software provider handles cybersecurity at one specific point in time. Live Chat Buyer's Guide.

Software 100

Software Healthcare eBook Banking 100

CSM Magazine

MAY 13, 2021

PCI Pal , the global provider of cloud-based secure payment solutions, is delighted to have supported UK-based retailer Halfords in ensuring that all customer payments processed in its contact centre are handled securely and adhere to the requirements of the Payment Card Industry Data Security Standards (PCI DSS).

Net Promoter Score 52

Net Promoter Score Effort Score Retail Government 52

Comm100

APRIL 26, 2022

There’s no way to sugarcoat this – government customer experience (CX) is miles behind the private sector. When calculating customer satisfaction across major industries in 6 countries, government is the bottom-performing industry in each country. There are many reasons for this, some of which excuse government underperformance.

Government 230

Government Omni-Channel Wait Times Software 230

Magellan Solutions

JUNE 25, 2021

Depending on your third party provider, how they operate varies. How Cloud Communications Platforms Improves Debt Collection Call Center Operations. Your third party provider uses various tools and software to ensure processes involved in debt collection works for your advantage. These services range from goods and services.

Call Center 52

Call Center Financial Communication Strategy 52

CSM Magazine

SEPTEMBER 13, 2018

Colin Hay at Puzzel met up with Tony Smith at PCI Pal to discuss how to make compliance and customer experience the perfect match. Businesses want customer loyalty, employee engagement, standard IT platforms, effective cost control, risk and compliance management. Why take PCI DSS compliance seriously?

Software 40

Software Social Media Loyalty Banking 40

Comm100

MARCH 21, 2022

While a private sector business can identify its target audience and deliver an experience to cater for this specific subset, governments must ensure they don’t prioritize any demographic over the other. Governments must be accountable to citizens in a way that the private sector is never constrained by. Here are the top five. .

Government 163

Government Omni-Channel Wait Times CRM 163

CSM Magazine

JANUARY 21, 2021

So you must ensure that their data is safe from cyberattacks and data breaches. GDPR Compliance. GDPR regulates what you do with the personal information that you access, what happens to the sensitive data, and how it’s shared and stored. The amount of time we spend on the Internet rocketed last year due to the global pandemic.

Data 52

Data Guidelines Measurement Policies 52

Comm100

NOVEMBER 13, 2022

If you’d like to learn how omnichannel customer support can transform your operations, this guide is the best place to start. To begin, let’s look at what omnichannel customer service is and how it works. A Complete Guide to Omnichannel Customer Service. The state of customer service is always changing, and brands must keep up.

Omni-Channel 212

Omni-Channel Customer Service Chatbots Social Media 212

BlueOcean

DECEMBER 4, 2019

With the ever-increasing rigor around PCI DSS compliance, not to mention the proliferation of legislated protections like GDRP, the landscape is changing quickly and for the better. Let’s dig into the state of PCI as it relates to customer care today. PCI Compliance Background.

Customer Care 31

Customer Care Contact Center Call Recording Software 31

Magellan Solutions

APRIL 24, 2021

Since the BPO company must ensure that these hundreds of people understood it. In this article we will look at these indicators one-by-one. And we will try to explain why or why not it is the best pointer of confidence. Is Your Healthcare BPO Trustworthy? Every healthcare business, provider and payer got that question in their minds.

Healthcare 52

Healthcare Call Center Insurance Banking 52

SurveySparrow

FEBRUARY 23, 2024

I know how crucial it is to choose the right form builder! Section 508 Compliance Accessibility ensured! Torn between Jotfrom and Wufoo? Surprisingly, yesterday, a sparrow told me that Jotform vs Wufoo is the hot topic of discussion in town! And a good debate can’t be overlooked. The platform is also about power.

Comparison 52

Comparison e-support Survey CRM 52

CSM Magazine

OCTOBER 5, 2022

Read on to learn how to outsource effectively. Ensure that the prospective BPO firm will provide you with a specialist team focusing entirely on your activities. Can the BPO Provider Help With Compliance? The third-party vendor must help you complete compliance requirements. Use these in your ecommerce business strategy.

Retail 52

Retail Customer Service Self Service Ecommerce 52

CSM Magazine

DECEMBER 9, 2022

These variables make corporate networks more challenging to safeguard against cyber attacks. A corporation can’t secure end-points in decentralized network perimeters and cloud environments with legacy security infrastructures. Legacy security approaches are out-of-date and highly inefficient to cope with modern-day complexities.

Policies 52

Policies Software Resources Tools 52

CSM Magazine

MARCH 3, 2022

Organisations with an online presence need to be sure they are ready for full Strong Customer Authentication (SCA) compliance for e-commerce transactions. Encoded’s Fraud Prevention Platform (FPP) is a new payment solution to speed-up fraud checks and ensure more transactions are processed successfully.

Ecommerce 59

Ecommerce Banking Customer Confidence Financial 59

NobelBiz

MARCH 14, 2023

Therefore, compliance is critical to maintain a healthy and sustainable business. One of the major issues faced by debt collection agencies and contact centers when it comes to compliance is the lack of the right solutions to be compliant. For debt collection agencies, following compliance is of very crucial essence.

Contact Center 52

Contact Center Call Recording Call Center Guidelines 52

Talkdesk

FEBRUARY 25, 2020

Becoming customer-centric is key for organizations to survive. Companies must focus on the customer at every interaction, including sales, marketing, support and others. Talkdesk® believes that a successful digital transformation is a strategy that applies to all stages of a business. Embrace the cloud. Transform your business.

Contact Center 56

Contact Center Competitive Advantage Customer Centricity CRM 56

Interactions

MARCH 6, 2020

With stringent regulations like HIPAA, GDPR and PCI DSS, as well as intellectual property, companies need to take extra steps to protect their data and their customers’ data. Bringing annotation in-house gives companies the opportunity to create the environment they require to ensure regulatory compliance.

Data 71

Data Guidelines Culture Customer Care 71

COPC

MAY 4, 2016

A few topics have continued to come up in my conversations, so I thought I would share them with you: PCI Compliance: One of the things that I continue to hear through my travels is how some organizations are much more lax than others about PCI compliance. And these issues are often outside of the agent’s control.

Contact Center 40

Contact Center Travel Comparison Survey 40