CSM Practice

DECEMBER 29, 2020

Hosts Diane Dye Hansen and Christine Salvo interviewed Irit Eizips and talked about engaging internal and external stakeholders with kindness, support, and community. . 01:16 – Irit explains how the COVID-19 pandemic has affected industries differently. 06:24 – Irit explains her expectations during 2019 and Q1 2020.

How To 98

How To Customers Communication Customer Success 98

SurveySensum

DECEMBER 21, 2023

You’re casually scrolling through your Insta feed, thinking about buying a new pair of shoes. Suddenly, you come across a post of your favorite shoe brand, but the comments are full of bad reviews. Other times, there might be a problem with how things are communicated or delivered. So, those comments really matter!

Social Media 52

Social Media Strategy How To Loyalty Programs 52

Up Your Service

MARCH 17, 2020

The future of your workforce is unpredictable. We watch as other government and corporate leaders grapple with how to put structure around their response, make decisions from behind the curve, and communicate to inspire and control. Pandemics naturally pull people apart. A declaration is more than a communication.

Airlines 83

Airlines Social Media Policies Leadership 83

CSM Magazine

JULY 26, 2022

We know exactly how to negotiate in real life and not to lose face. However, it has long been understood that meetings with videoconferencing would come into our lives, but the pandemic period has accelerated the process considerably. But how can you boost the effectiveness of conferences compared to live communication?

Video 59

Video Meeting Conference Tips 59

ProProfs Chat

APRIL 30, 2020

The COVID-19 pandemic continues to spread like wildfire, taking people’s lives, and severely impacting various economies across the globe. What about your customers? ’ They are waiting for you to keep every communication and support channel active. . Opt for Innovative Ways to Reach out to Your Customers.

Engagement 85

Engagement How To Loyalty Programs Social Media 85

BirdEye

MAY 4, 2021

How is it that such a pivotal industry is not in step with patient expectations? More importantly, how can practices improve their operations? Strategy #1: Meet your patients where they are. The first step to Experience Marketing is ensuring that patients have a great experience from the moment they discover your practice.

Healthcare 104

Healthcare Strategy Marketing Social Media 104

CSM Magazine

JUNE 10, 2022

This demand has left support teams feeling overwhelmed and stretched thin; during the pandemic, in fact, 75% of service professionals say managing case volume has been more challenging. And even as restrictions loosen, this stress remains on call centre teams who are operating with limited resources. Feedback calls.

Customer Engagement 52

Customer Engagement Engagement Self Service How To 52

Playvox

NOVEMBER 4, 2021

From how we navigate our day and interact with friends and colleagues to how we engage with vendors and brands, new tools and communication channels have changed the touchpoints we all experience. Your organization has likely been forced to embrace new technology to remain relevant and deliver exceptional customer service.

Contact Center 52

Contact Center Technology Contact Center Software Call Center 52

Hallmark Business Connections

JUNE 2, 2021

In fact, brands that achieve perfect alignment with customers through marketing that doesn’t feel like marketing can get powerful — and measurable — profit boosts. Indeed, 79% of research participants said they could recall a brand that responded positively to the pandemic by name. ADA-compliant websites are one.

Advertising 52

Advertising Marketing Brands Connections 52

Comm100

FEBRUARY 23, 2021

Others have had to accommodate rapid growth or downsizing caused by the Covid-19 pandemic. Here are our top tips for small businesses to provide excellent customer support, no matter the team size or industry. Making it easy for your customers to reach you across different channels is vital, especially in 2021. Everyone texts.

Customer Service 130

Customer Service Self Service Social Media Knowledge Base 130

CSM Magazine

MARCH 30, 2020

In just a matter of few weeks, the coronavirus has become an all-consuming global pandemic wreaking havoc in the business world and in our personal and professional lives. Wherever you’re working, what’s most critical is how and what is communicated by the business leaders to their teams. Involve Key Stakeholders .

Communication 119

Communication How To Government Policies 119

C3Centricity

JANUARY 13, 2021

Either way, we’d like to thank you all for your support this past year. In appreciation of your loyalty, we have summarised the top twenty articles we published in 2020, so you can check that you didn’t miss any, or remind yourself of their usefulness: #1. The 6 Best Ways to Show you Respect your Customers.

Customer Centricity 177

Customer Centricity Hospitality Customer Journeys Strategy 177

Inbenta

JUNE 2, 2021

The Covid-19 pandemic has disrupted businesses even more, introducing changes in how they deliver their services, cater to customer and staff needs and in nurturing their relationship with their employees. What is HR automation?

Self Service 83

Self Service Chatbots Policies Virtual Agent 83

Magellan Solutions

AUGUST 11, 2022

How one applies modern process management approaches is one of the key determinants of how to boost a business. . So it is best that you design future-proof strategies for your business. PROBLEMS SOLVED BY OUTSOURCING: CHALLENGES & HOW TO AVOID THEM. What are the Problems that Can be Solved by Outsourcing?

Communication 52

Communication Culture Government Policies 52

Think Customers

DECEMBER 11, 2020

Consumers’ shift to digital, which had been steadily gaining momentum prior to the pandemic, has ratcheted into overdrive during this time of social distancing and stay-at-home orders. It’s also been a priority to keep staff, including the sales team, engaged under these unusual circumstances.

Sales 52

Sales Return on Investment Sports Social Media 52

Optimove

AUGUST 30, 2022

If you’re not doing so already, it’s time to limber up, make your way to the starting block and start your preparation to take advantage of the burgeoning mCommerce landscape where mobile is king. What do you need to do next to make Black Friday 2022 one of your most profitable events of the year? Bottom line?

Sales 52

Sales How To Comparison Social Media 52

SurveySparrow

MARCH 7, 2021

If you’re looking for ideas to make your employees feel recognized, there’s no need to fret. Employee appreciation needs to become part of your work culture. If you put them in practice, though, you’ll realize how much of a difference they can make. . While working from home, your employees will love these thoughtful gifts. .

Employee Engagement 52

Employee Engagement Exercises Survey Culture 52

SurveySparrow

MARCH 7, 2021

If you’re looking for ideas to make your employees feel recognized, there’s no need to fret. Employee appreciation needs to become part of your work culture. If you put them in practice, though, you’ll realize how much of a difference they can make. . While working from home, your employees will love these thoughtful gifts. .

Employee Engagement 52

Employee Engagement Exercises Survey Culture 52

CSM Magazine

APRIL 13, 2022

A recent study revealed that 60% of respondents agreed that staff attrition and absence, while initially pandemic-related, is still causing CX issues. A recent study revealed that 60% of respondents agreed that staff attrition and absence, while initially pandemic-related, is still causing CX issues. [ii]

Analytics 59

Analytics Omni-Channel Customer Satisfaction Training 59

NobelBiz

MAY 12, 2022

Prior to the pandemic, the contact center market itself was projected to increase at a compound annual growth rate of 9% until the year 2024. Take a breather and listen to the story of how Steve Bederman managed to go from call center agent to CEO. Its estimated market value was forecasted to reach $5.99

Contact Center 52

Contact Center Software Management Strategy 52

SurveySparrow

OCTOBER 27, 2021

Frankly, most of us are hitting a pandemic wall right now. In this situation, how can you boost your employees’ morale? This article will cover performance evaluation methods to boost employee morale in the new “new normal.” MBO builds healthy communication between bosses and employees.

Exercises 52

Exercises Examples Feedback Effort Score 52

Press 1 For Nick

JANUARY 13, 2021

Was your company prepared for employees to work from home? In business, leaders will benefit from reflecting on how these changes—shutdowns, communication changes, working from home—have impacted their relationships with their consumers and consider how this season has improved or harmed your business continuity.

Connections 52

Connections How To Policies Communication 52

Think Customers

APRIL 28, 2020

How can salespeople survive or even come out stronger in this new reality? Here are four examples of how sales leaders can do exactly that. Check in with clients and listen to what they need during this time. But many people may not be used to this mode of communication. Double down on providing value.

Sales 52

Sales Contact Center Chatbots Video 52

CSM Magazine

JANUARY 27, 2022

Although recent statistics suggest that different industries have varying capacities to embrace remote work, now is the best time to explore your options and pivot into a role that has remote work possibilities. Here are some ways how remote work can help you grow your income. Human Resources. Customer Service.

Resources 52

Resources Software System Trends 52

SurveySparrow

NOVEMBER 11, 2021

Just how great is the Great Resignation? Data from the OECD countries shows that 22 million people have not returned to work since the pandemic struck, not even this year. Pandemic epiphanies. By forcing us to see just how uncertain life is, it made us re-evaluate our lives and ask ourselves what actually matters.

How To 52

How To Policies Roadmap Employee Experience 52

SurveySparrow

NOVEMBER 11, 2021

Just how great is the Great Resignation? Data from the OECD countries shows that 22 million people have not returned to work since the pandemic struck, not even this year. Pandemic epiphanies. By forcing us to see just how uncertain life is, it made us re-evaluate our lives and ask ourselves what actually matters.

How To 52

How To Policies Roadmap Employee Experience 52

West Monroe

OCTOBER 3, 2023

Job openings remain high compared to pre-pandemic levels, with more than 1.5 But how do you avoid alienating employees who may view outsourcing in a negative light? Companies are also grappling with increased salary costs as they compete for skilled talent in a high-inflationary environment.

Employee Experience 52

Employee Experience Government Healthcare Engagement 52

SurveyGizmo

MAY 28, 2020

It boosts productivity and enhances customer relationships. Yet Human Resources teams are often spread thin. Just like many other HR teams, we are challenged to deliver this experience while balancing our budget and resources. It keeps employees engaged, productive, and loyal.

Employee Experience 98

Employee Experience Employee Engagement Rewards Programs Culture 98

CSM Magazine

OCTOBER 5, 2020

The future of your workforce is unpredictable. We watch as other government and corporate leaders grapple with how to put structure around their response, make decisions from behind the curve, and communicate to inspire and control. Pandemics naturally pull people apart. A declaration is more than a communication.

Airlines 52

Airlines Policies Government Leadership 52

SurveySparrow

JANUARY 7, 2021

It’s a no brainer that covid-19 has brought major changes in every aspect of your customers’ life— purchasing behaviors, needs, and emotional mindset. Whatever situation your customer faced, the value of providing a great customer experience hasn’t changed a bit for businesses. So, what’s the wait?

Customer Engagement 52

Customer Engagement Engagement Chatbots Effort Score 52

Optimove

APRIL 22, 2021

However, the drastic shifts in everyday life we have seen in the past year made it harder for brands to stay on trend when communicating with customers. However, the drastic shifts in everyday life we have seen in the past year made it harder for brands to stay on trend when communicating with customers. Facing the COVID-19 pandemic.

Ecommerce 52

Ecommerce CRM Retail Loyalty Programs 52

VDS

JULY 22, 2020

Was your company prepared for employees to work from home? In business, leaders will benefit from reflecting on how these changes—shutdowns, communication changes, working from home—have impacted their relationships with their consumers and consider how this season has improved or harmed your business continuity.

Connections 52

Connections How To Contact Center Policies 52

CSM Magazine

JANUARY 8, 2021

The COVID-19 pandemic has changed the way we live and work beyond measure. Here are ten tips to help you manage your remote customer service team. When your customer service agents are working away from the office, it’s important that everyone is working from a robust cloud-based system. Keep Your Data Secure.

Tips 52

Tips Customer Service Management Customer Service Representative 52

BirdEye

MAY 19, 2023

You need reliable data and information to make the best business decisions, especially when it comes to your customers. Defining negative feedback loops Setting up a feedback system Benefits of feedback loops Feedback loop examples FAQs about feedback loops Improve your business with feedback loops What’s a feedback loop?

Examples 52

Examples Feedback Net Promoter Score Effort Score 52

Totango

DECEMBER 3, 2020

Across the globe, 2020 has proven to be an incredibly transformative year, with the global pandemic changing how we work and interact with one another on a daily basis. As compared to 2019, companies are increasingly growing their Customer Success teams to maximize retention and drive growth from existing customers. .

Report 64

Report Customer Success Net Promoter Score Roadmap 64

Magellan Solutions

MAY 31, 2020

The pandemic has swept the globe and changed the lifestyles of many. To quell this pandemic, people around the world are forced to stay indoors and observe social distancing. The demand for telemedicine and other related telehealth services was not very high before the pandemic. How do you choose a reliable service provider?

Healthcare 52

Healthcare Hospitality Training Technology 52

CSM Magazine

JANUARY 28, 2021

Find out how to boost engagement and make working fun for customer service employees. The COVID-19 pandemic changed the way the customer service industry operates forever. The key is to make an extra effort to keep those lines of communication open properly. When working remotely, engagement levels are crucial to success.

Engagement 52

Engagement How To Video Innovation 52