GetFeedback

DECEMBER 26, 2018

Business is built on customer relationships, and brand perception sets the tone. So how can companies monitor and understand consumer brand perception when they’re looking at it from inside the box? Research shows that 45% of brand perception can be attributed to what a company says and how it says it. Sign up for Google Alerts.

Measurement 262

Measurement Brands Net Promoter Score Social Media 262

Experience Investigators by 360Connext

JUNE 16, 2020

How can organizations help customers avoid the effort in the first place? There are 5 core methods to effectively reduce customer effort: Dive into root cause analysis. Put the customer at the center of your efforts. Why does reducing customer effort matter? Your customers are working too hard.

Effort Score 214

Effort Score How To Contact Center Touchpoint 214

CSM Magazine

JANUARY 3, 2022

The online casino customer experience has been getting a lot of attention in the gambling industry. But is anyone using it to its full potential? Anyone who goes to an ordinary casino understands that the main task of casino managers is to make customers happy. Almost every site offers bonuses and rewards for newcomers.

Customer Experience 52

Customer Experience Guidelines Entertainment Customers 52

CSM Magazine

JANUARY 6, 2022

Safety and reliability, fast payouts, and dedicated customer support are the most important facts to notice while looking for the best online casinos in Canada. How to Choose the Best Casino? There are thousands of live betting sites available in Canada to players. Customer Service and Support.

Banking 52

Banking Tips Social Media Policies 52

Comm100

APRIL 15, 2021

Unless you live under a rock, you’ll have heard of, and likely used, online chat on a website. It’s used across every industry all over the world. While phone was once the dominant customer service channel, live chat is quickly taking its place. It’s the most popular channel with your customers.

Multi-Channel 131

Multi-Channel Customer Satisfaction Sales Wait Times 131

CSM Magazine

APRIL 4, 2024

The combination of hospitality, amusement, and betting experiences that characterize client service in casinos is top tier. Client relations history in casinos shows an ongoing relationship between technology and tradition, from the earliest days of online services to the current focus on in-person encounters.

Customer Service 40

Customer Service Entertainment Exceptional Customer Service Hospitality 40

Optimove

MARCH 2, 2023

One major challenge most (if not all) operators face in iGaming is keeping players engaged on their app and site. The idea is to provide each player a personalized experience, like a customized homepage or casino lobby – so they keep returning for more. In the iGaming industry, most operators offer the same bets and games.

Sports 52

Sports Roadmap Competitive Advantage Effort Score 52

GetFeedback

MARCH 23, 2019

No matter what kind of business you’re in, you need to know your audience well in order to sell to them, educate them, and to ultimately retain them as loyal customers. So, how can you learn about them? Smart comparison shopping begins with a solid understanding of why you’re surveying customers. Sending surveys. What’s missing?

Tools 223

Tools Survey Software Comparison 223

CSM Magazine

FEBRUARY 1, 2024

Customer service is a broad term that covers a large number of tasks. As you tailor your CV to meet the needs of the customer service job you want, you should focus not only on the support skills you have to offer, but how they directly relate to the industry you want to work in.

Net Promoter Score 52

Net Promoter Score How To Social Media Self Service 52

CSM Magazine

AUGUST 4, 2022

However, its applications and development are constantly evolving, and this includes the use of smart algorithms for customer service. First and foremost, AI has allowed businesses to provide a more personalised customer experience. Customers can now get help faster and more easily than ever before.

Customer Service 59

Customer Service Chatbots Entertainment Customer Service Representative 59

Optimove

MARCH 14, 2023

In Optimizing the In-platform Player Experience – Part I – we discussed why you should personalize the player experience and how it can help take your app and site to the next level. In-platform personalization, combined with a Customer-Led Marketing approach, allows brands to explore new interaction paradigms and interfaces.

e-support 52

e-support Social Media Interaction Industry 52

C3Centricity

JULY 8, 2020

What makes a website great for your customers? What makes a website great for your potential customers? One that encourages current and potential customers to both see and engage with your content. And hopefully buy your products and services too! It is “The 7 essentials of Customer Centric Websites.”

Engagement 207

Engagement Entertainment Customer Centricity Social Media 207

CSM Magazine

DECEMBER 19, 2022

However, there is one thing common to virtually every industry that makes a casino site even better: good customer service. Customer service is one of a business’s most commonly overlooked yet essential parts. The site offers four customer support methods: an online form, 24/7 live chat, telephone , and email.

Customer Service 52

Customer Service e-support Rewards Programs Entertainment 52

CSM Magazine

AUGUST 19, 2022

When it comes to online gambling sites in the UK, mention is seldom made of how important an operator’s customer service department is to players. Lots of focus falls on games, sports betting markets and options, bonuses, and banking options. In such cases, a customer service representative is seldom needed.

Customer Service Representative 52

Customer Service Representative How To Sports Banking 52

BirdEye

DECEMBER 8, 2023

It’s the heartbeat of your brand, silently yet powerfully shaping how people perceive your business. In this blog post, we’ll uncover the essentials of corporate reputation management and teach you how it impacts your online presence. How to build a strong corporate reputation management strategy?

Strategy 115

Strategy Management Social Media Brands 115

Optimove

DECEMBER 21, 2023

Re-engage your churned customers with this guide Download Now Why it Matters: Marketing fatigue happens when consumers feel overwhelmed by generic and irrelevant messages. It can cause customer alienation, diminished loyalty, and reduced trust and lead to negative brand perception, wasted resources, and lower return on investment.

Consumers 64

Consumers Survey Brands Marketing 64

CSM Magazine

MAY 17, 2022

Technology is playing a big part in how we can communicate with companies on a day-to-day basis, with tech playing a big role in ensuring that communication is now as straightforward as ever. There have never been more ways to speak to customer support teams, and the advancements that have been made in tech have had a huge role in that.

Social Media 52

Social Media Customer Service Self Service Knowledge Base 52

CSM Magazine

MAY 2, 2023

Whether you run a B2B or B2C business, one thing remains an undeniable fact: Customers are always right if their concerns are true and the expectations are realistic. Companies have their strategies on how to deal with complaints, feedback, etc. Take into account that you don’t have to use all. The biggest one is timing.

Technology 52

Technology Customer Service Social Media Chatbots 52

Brandwatch CX

JULY 6, 2022

However, bear in mind that these free tools are not an alternative to enterprise tools, such as Brandwatch Analytics , aimed at helping advanced businesses discover, analyze and make sophisticated use of all their social data (not just Twitter). The site is divided accordingly into 3 different categories: Tweets, followers and Twitter Cards.

Analytics 139

Analytics Tools Analysis Travel 139

ShepHyken

NOVEMBER 8, 2021

Each week I read many customer service and customer experience articles from various resources. The Great CX Debate: Should Customer Experiences Be Effortless or Exceptional? The key to building customer loyalty, they claimed, was to simply make it effortless for people to do business with you. by Jon Picoult.

Customer Service 90

Customer Service Retail Interaction Hospitality 90

CSM Magazine

MARCH 11, 2022

Customer care and support is an integral part of any business including the gambling industry. In this article, we will look at how you can gain competitive advantage by improving your service. Some people use these online casinos for entertainment purposes only, while others want to make money by playing and winning.

Industry 52

Industry Customer Service Customer Care Competitive Advantage 52

Playvox

JANUARY 13, 2022

Let’s take a look at what our clients around the world, in industries ranging from financial services to online food service delivery, say are the cloud contact center best practices they’ll carry into 2022. Customer Chit-Chat. billion people, that puts smartphone use at more than 80 percent. There were around 6.4

Contact Center 52

Contact Center Gamification Training Social Media 52

CSM Magazine

SEPTEMBER 23, 2021

Customers are the lifeblood of nearly any business. When it comes to online casino games and poker, the customers are the players. There is considerable demand in Canada for online casinos and poker sites, and this demand continues to rise. How Does Customer Service Work? How Does Customer Service Work?

Industry 52

Industry Customer Service e-support Software 52

Playvox

APRIL 21, 2023

Customer service has gone digital — and your contact center needs to evolve with the times. As younger customers make up more and more of the marketplace, they’re shifting service preferences toward digital channels. What Is Omnichannel Customer Experience? After all, you want to be where your customers are, right?

Omni-Channel 95

Omni-Channel Self Service Customer Experience Contact Center 95

CSM Magazine

AUGUST 31, 2022

The terms “customer service” and “customer support” are bandied about somewhat indiscriminately throughout the business world. In other words, people use these terms without fully understanding what they mean. Customer Service Versus Customer Support – Similarities.

Customer Service 52

Customer Service Customer Service Representative Knowledge Base Ecommerce 52

Kayako

APRIL 25, 2018

I bet the model you want comes with all the features you need, but also a bunch more that you don’t understand. Won’t customers be too demanding? If you run a small team, you may worry that adding live chat leads customers to ask for more help than you can deliver. So let’s consider the fundamental question, why use live chat?

e-support 123

e-support Multi-Channel Loyalty Sales 123

CSM Magazine

JANUARY 10, 2023

As an online casino owner, providing great customer support is key to success. It doesn’t matter if you are offering the most attractive bonuses or new games—if customers don’t have a top-notch experience with your service, they won’t come back. Understand your customer journey. Gather customer feedback.

Tips 52

Tips Self Service Omni-Channel CRM 52

Zeisler Consulting

AUGUST 14, 2020

Soon I’ll write about Process Engineering and wrap up with notes on what it takes to build and maintain a Customer-centric culture. Folks often simply boil the Voice of the Customer (VoC) down to surveying. You’ve heard of the expression that we need to “meet the Customers where they are” when it comes to our offerings.

Net Promoter Score 93

Net Promoter Score Effort Score Survey NPS 93

Optimove

FEBRUARY 20, 2020

One of our clients, a prominent gaming operator, has a deep understanding of just how important it is to be both quick and on time when communicating with players. It’s the kind of gaming operator that serves its players with multiple games – using a webapp to host 3 rd party games from content platforms. Additional Smarts.

Data 52

Data CRM Communication Examples 52

Education Services Group

JUNE 24, 2022

My wife, Jenny, and I take our first step onto the bridge and start the trek to the middle; I can see off in the distance where they’ve set up canopies at what appears to be the bungee jump site. My heart feels like it’s going to break my ribcage open and I’m leaving a trail of sweat drops on the wooden boards behind us. Underwater.

Customer Success 98

Customer Success Net Promoter Score ROI Customers 98

C3Centricity

JANUARY 30, 2021

Why do companies still try to cheat their customers? With so many purchases being made online these days, there is a growing number of articles exposing the behaviours of organisations who clearly haven’t adopted a customer-first strategy. In many cases, packaging is the first personal contact a customer has with a brand.

How To 178

How To Brands Customers Advertising 178

Ann Michaels and Associates

MAY 13, 2020

How is it possible to get feedback at each step of the process in a way that doesn’t inundate customers to the point of survey exhaustion and make sure the experience is recent enough to get accurate feedback about the experience? Try to avoid sending one feedback survey request at the end of the customer experience.

Feedback 52

Feedback Tips Social Media Ecommerce 52

ChurnZero

DECEMBER 14, 2023

In a sense, it was originally more like a lead generation service, or marketplace for barbershops. Dave and his co-founder Songe LaRon cobbled together bootstrap funding and employed scrappy, guerilla marketing techniques – tagging key sites in New York City with a call to action to download the Squire app. But it didn’t go well.

Company 52

Company Software Conference Customers 52

ProProfs Chat

SEPTEMBER 13, 2017

Increase market share through customer loyalty! What is the major cause of losing customers in an e-commerce environment? Unaddressed customer “pain points”. Business analytics and data mining reports show too many customers signing out of memberships or walking out of websites, leaving behind full shopping carts.

Software 104

Software e-support Call Center Comparison 104

SurveySparrow

MARCH 18, 2020

That’s how easy it is for the customers to purchase something today. In fact, there are zillions of websites today offering diverse services and customers are bombarded with a lot of options. So, how do you overcome and stand-out amidst this intense competition? . How do you lure maximum visitors to your site?

Software 69

Software Management e-support Video 69

Ann Michaels and Associates

JULY 9, 2020

Customer service adjustments. Some people are showing a great deal of resistance to mask wearing and retailers and restaurant owners have had to quickly train employees on how to handle an unhappy guest who didn’t want to comply. However what I wasn’t impressed with was the customer service.

Customer Service 52

Customer Service Poor Customer Service Customers Retail 52

NetBase

APRIL 9, 2020

Next generation AI-powered consumer and market intelligence works wonders when combined with brand specific customer data – assuming you have the right solution! ?Customer Customer Engagement Metrics Amplified. By doing this, they can: * Better understand and capture all customer conversations. Let’s look at it in action.

Brands 60

Brands Social Media Fashion CRM 60