Lumoa

SEPTEMBER 1, 2023

We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Our initial launch offered two summaries for your Positive and Negative responses, but we now offer a way to get a single summary covering all feedback for a topic. Let’s get started! Check it out below! Thanks for understanding!

B2C 394

B2C Trends Knowledge Base ROI 394

Comm100

APRIL 22, 2024

Enhanced agent productivity not only accelerates response times but also elevates the overall quality of service. This can directly lead to improved customer satisfaction, increased sales, and more repeat business. Understanding the challenges Agents commonly face a multitude of challenges that can impede their performance.

How To 130

How To Chatbots Omni-Channel Social Media 130

Comm100

OCTOBER 17, 2023

This article delves deep into the world of customer service automation software, exploring its key benefits, essential features, and the best customer service automation software for your business needs. They can handle basic queries, guide users, or escalate issues to human agents. What is customer service automation software?

Software 182

Software Chatbots Customer Service Knowledge Base 182

AWS Machine Learning

APRIL 9, 2024

With Knowledge Bases for Amazon Bedrock , you can securely connect foundation models (FMs) in Amazon Bedrock to your company data for Retrieval Augmented Generation (RAG). Access to additional data helps the model generate more relevant, context-specific, and accurate responses without retraining the FMs.

Knowledge Base 112

Knowledge Base Financial Examples Comparison 112

Comm100

SEPTEMBER 4, 2022

By making the most of live chat features while working on the human side of live chat interactions, it’s possible to see improved outcomes and deliver superior customer service. With the right mix of automation, communication, and personalization, any agent can provide customers with an outstanding experience. Calculate now.

Customer Service 242

Customer Service Abandon Rate ROI Apparel 242

Comm100

MARCH 6, 2024

This immediacy can significantly enhance customer satisfaction and help in resolving problems quickly. Efficiency Customer service representatives can handle multiple chats simultaneously with live chat support, unlike phone calls which require one-on-one communication. The disadvantages of live chat 1.

Abandon Rate 227

Abandon Rate Chatbots Customer Service Representative Knowledge Base 227

AWS Machine Learning

APRIL 8, 2024

With Knowledge Bases for Amazon Bedrock, you can securely connect foundation models (FMs) in Amazon Bedrock to your company data using a fully managed Retrieval Augmented Generation (RAG) model. For RAG-based applications, the accuracy of the generated responses from FMs depend on the context provided to the model.

Knowledge Base 102

Knowledge Base Strategy Examples Meeting 102

Retently

MARCH 26, 2024

Whether you need more affordable pricing, specialized features, or differing levels of complexity, our guide dives into the top survey solutions vying for your attention. It’s about selecting a platform that can grow with your business, adapt to changing needs, and continue to deliver value in the long term.

Survey 78

Survey Multi-Channel Effort Score Analysis 78

NobelBiz

APRIL 2, 2024

In this comprehensive article, we’ll explore the world of Enterprise Contact Center Solutions, learning about key features, top providers, types, on boarding processes and more. With our out-of-the-box IVR features, you can easily customize menus, greetings, and call routing options to provide a smooth and efficient customer journey.

Contact Center 106

Contact Center Self Service Omni-Channel CRM 106

Retently

OCTOBER 26, 2023

With this feedback, you can make changes and improvements to your product or service. Can you still rely on feedback from months or years ago to guide your customer satisfaction priorities? We’ll also discuss when you can safely delete or ignore customer feedback based on age. But when does feedback start to lose its relevance?

Net Promoter Score 148

Net Promoter Score NPS Feedback Survey 148

Retently

MARCH 20, 2024

What can the CATI survey do for your research? CATI surveys improve data collection by offering immediate access to responses, reducing errors, increasing response rates through trained interviewers, and enabling the inclusion of diverse and hard-to-reach audiences.

Survey 78

Survey Data Analysis Software 78

Retently

APRIL 18, 2024

Ready to learn how a simple question can lead to big changes? This leads to higher response rates and more accurate feedback, making it easier for customers to take the surveys without any inconvenience. NPS survey template Why In-App NPS Surveys Matter Boosting customer satisfaction and loyalty can seem an overwhelming task.

NPS 78

NPS Survey Net Promoter Score Effort Score 78

Retently

FEBRUARY 9, 2024

Creating an insightful customer feedback questionnaire can seem daunting. What questions do you include to not only garner responses but also drive your business forward? Our guide walks you through crafting a compelling questionnaire with 35 essential questions you can use immediately.

Feedback 113

Feedback Net Promoter Score Effort Score Customer Satisfaction 113

Kustomer

FEBRUARY 11, 2024

This guide provides a comprehensive breakdown of Zendesk’s features, pricing model, third-party integrations, and more. Key Zendesk Suite Features Below, we highlight some of the key features of Zendesk Suite. Reduce response time and ticket resolution time.

Omni-Channel 98

Omni-Channel Self Service Multi-Channel Knowledge Base 98

2020 Research

SEPTEMBER 12, 2023

Are you looking for a way to capture high-quality audio responses from your participants during your qualitative research project? Look no further than QualMobile’s audio recording feature! This feature allows participants to share their thoughts and insights with ease and without feeling pressured to appear on camera.

Video 103

Video Study Tools Innovation 103

Retently

JANUARY 19, 2023

The best definition was given by Marc Andreessen himself: Product-market fit means being in a good market with a product that can satisfy that market. That means they may realize having an issue only when you demonstrate how your solution can benefit them. Why is Product-Market Fi t so important?

Measurement 158

Measurement Survey Marketing Effort Score 158

AWS Machine Learning

APRIL 19, 2024

Amazon Personalize provisions the necessary infrastructure and manages the entire ML pipeline, including processing the data, identifying features, using the appropriate algorithms, and training, optimizing, and hosting the customized models based on your data. It can take up to 1 hour for the solution version creation to start.

Training 94

Training Resources Travel Software 94

CSM Magazine

APRIL 18, 2024

It’s a cloud-based delivery model that allows businesses to add real-time communication features such as voice, video, and messaging to their own applications without needing to build back-end infrastructure and interfaces. CPaaS platforms offer pre-built widgets and tools that can drastically reduce development time.

Healthcare 52

Healthcare e-support Video Chatbots 52

Kustomer

FEBRUARY 6, 2024

You’ve gotta evaluate the features, pros, and cons of each solution—along with feedback from real customers. Typically, these tools handle lower ticket volumes and offer fewer features, focusing on essential functionalities like ticket tracking, basic reporting, and customer communication tools.

Software 98

Software Self Service Omni-Channel Knowledge Base 98

Kustomer

JANUARY 7, 2024

Outages can be problematic: According to one user on G2 : “Intercom constantly has outages. As a result, the final price you have to pay is unpredictable and can increase rapidly as a business starts to grow. There are “full seats” and “lite seats” which can vary greatly in their feature allowances and pricing.

Omni-Channel 97

Omni-Channel Self Service e-support Knowledge Base 97

BirdEye

DECEMBER 18, 2023

Monitoring customer reviews and feedback can help businesses gauge market sentiment, understand potential issues, manage online reputation , and improve customer experience. However, you can change this with the right approach and tools. With online review tracking, you can instantly report them and improve the quality of your reviews.

Tools 98

Tools Brands Social Media Multi-Channel 98

CSM Magazine

APRIL 26, 2024

Fortunately, strategies and best practices exist that can help reduce the time spent on LMS reporting. By leveraging these templates, you can save time by avoiding starting from scratch each time you generate a report. These technologies can predict trends, suggest relevant data points, and even automate complex data analysis tasks.

Report 52

Report How To Analysis Analytics 52

Team Support

APRIL 17, 2024

It's not just about solving customer issues but creating a seamless, responsive, and personalized service experience that can significantly impact your brand's reputation and your bottom line. Real-time Communication via Live Chat Today's customers expect immediate responses. This is where TeamSupport stands out.

Analytics 52

Analytics Customer Satisfaction System Software 52

Team Support

JULY 13, 2023

TeamSupport, the leading provider in B2B customer support software , is equally committed to introducing new AI-powered features to their platform in the coming months that offer high-quality support - all while leaving the humanness of customer care intact.

B2B 98

B2B Analysis Customer Satisfaction Customer Care 98

NobelBiz

FEBRUARY 27, 2024

When companies implement specific tools and best practices, they can significantly improve their customer experience (CX), increase agent performance, and ensure high-quality service. This article delves into the essential aspects of call center optimization, including the tools and best practices that can drive performance improvements.

Call Center 105

Call Center Tools Contact Center Net Promoter Score 105

AWS Machine Learning

APRIL 18, 2024

With the newly launched Slack AI —a trusted, native, generative artificial intelligence (AI) experience available directly in Slack—users can surface and prioritize information so they can find their focus and do their most productive work. They can catch up on channels and threads in one click with conversation summaries.

Multi-Channel 98

Multi-Channel Sports Strategy Data 98

Kustomer

JANUARY 8, 2024

Zendesk is best known for its ticketing system, automation features, and integrations, making it a fan favorite for thousands of SMBs globally. Trying to find specific tickets or filter them in existing views can be a pain. This can be a challenge for quick adoption and can lag your customer support operations.

Self Service 97

Self Service Multi-Channel Omni-Channel Knowledge Base 97

BirdEye

DECEMBER 22, 2023

It typically includes features like multiple phone lines, voicemail, call forwarding, and sometimes advanced options like auto-attendant and conference calling. The cost of a small business phone system varies widely depending on the type of system, the features required, and the number of users.

System 111

System Self Service Analytics Communication 111

SurveySensum

APRIL 15, 2024

Surveys, embedded in a web application, yield as high as 60%-70% response rates! These surveys can be triggered based on various criteria, such as time spent on a webpage, specific actions taken by the user, or upon exit intent. By understanding customer frustrations, and challenges, businesses can make necessary improvements.

Survey 52

Survey Engagement Feedback User Experience 52

SurveySensum

MARCH 26, 2024

And if that’s true then how can you stop it from happening? By actively gathering and listening to the voices of your customers, you can gain a deeper understanding of your target audience, enhance product or service offerings, and build stronger relationships with your customers. Now that you know all the best features, why wait?

Tools 52

Tools Survey Feedback e-support 52

SurveySensum

MARCH 26, 2024

And if that’s true then how can you stop it from happening? By actively gathering and listening to the voices of your customers, you can gain a deeper understanding of your target audience, enhance product or service offerings, and build stronger relationships with your customers. Now that you know all the best features, why wait?

Tools 52

Tools Survey Feedback e-support 52

AWS Machine Learning

MARCH 4, 2024

It is a fast compact model for near-instant responsiveness. It excels at intelligent tasks demanding rapid responses, like knowledge retrieval or sales automation. For instance, pharmaceutical companies can query drug research papers alongside protein structure diagrams to accelerate discovery.

Innovation 135

Innovation Travel Financial Exercises 135

Retently

MARCH 5, 2024

Whether you receive enthusiastic praise or face critical remarks, we’ll give you relevant examples and know-how to make your every response count. By acknowledging and valuing customer input, businesses can cultivate a culture of appreciation that resonates both internally and externally, leading to enhanced customer satisfaction and loyalty.

Feedback 155

Feedback Effort Score Social Media Customer Satisfaction 155

AWS Machine Learning

MARCH 1, 2024

With a knowledge base, you can securely connect foundation models (FMs) in Amazon Bedrock to your company data for fully managed Retrieval Augmented Generation (RAG). For RAG-based applications, the accuracy of the generated response from large language models (LLMs) is dependent on the context provided to the model.

Knowledge Base 106

Knowledge Base Chatbots Policies Government 106

NobelBiz

JANUARY 9, 2024

In this article, we’ll explore how PRI and SIP can be a game-changer in your call centre’s success, ensuring swift and satisfactory results. Each B-channel can independently carry a voice call or data transmission. The key difference lies in the higher number of B-channels, offering expanded capacity.

Telecommunications 103

Telecommunications Contact Center Call Center System 103

Thematic

APRIL 3, 2024

Improved Product Development: Voice of the Customer data pinpoints desired features, unmet needs, and friction points in existing offerings, fueling innovation and ensuring your products genuinely resonate with your target market. While in-depth surveys provide detailed feedback, lengthy questionnaires can lead to abandonment.

Ecommerce 62

Ecommerce Analysis Social Media Effort Score 62

SurveySparrow

MARCH 5, 2024

Choosing the perfect form builder for you can be a bit of a hassle, especially when your mind is conflicted in a battle of Formstack vs Google Forms. Do you go for the free and familiar or the feature-rich and customizable one? Features Formstack Google Forms Best For Logic and Branching Free Form Builder G2 Reviews Rating 4.4 (399)

Comparison 52

Comparison Survey Analytics Data 52