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The Value of Open Ended Feedback

Alida

If someone asks if you like vanilla, chocolate or strawberry ice cream best – and your answer is that you don’t like any of those because you’re lactose-intolerant – you can immediately see how limiting survey questions without opportunities for open-ended feedback are. Consider another circumstance.

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10 Best Anonymous Feedback Tools in 2024

SurveySensum

Do you crave honest feedback in your employee surveys? They allow employees to share their thoughts openly and honestly without fear of repercussions, leading to more accurate insights and actionable feedback for improving the employee experience. What is an Anonymous Feedback Tool? Or seeking higher response rates?

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Journey Maps: Not an Exercise in Futility

CX Journey

One of the arguments against journey mapping I often hear is that it's an exercise in futility: You map. It’s what stakeholders assume to be the steps customers go through to complete some task; it's based on what they know as customers themselves and on customer feedback and other customer data. You put it on the wall. Keep going.

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Humanizing Customer Feedback: Strategies for Personalized Engagement

SurveySensum

Companies that effectively execute customer experience projects start by concentrating on how they gather and evaluate consumer feedback — Gartner. And as consumers are increasingly seeking meaningful engagements, businesses must incorporate empathy and personalization into their customer feedback mechanisms.

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How Targeted Surveys Help Improve Your Customer Experience (CX)

InMoment XI

This exercise can help you define what information you need to either collect or append to your survey data. This is the most exciting part of the process, because that feedback you’re receiving will be the basis of your next major improvements to the customer experience! Principle #2: Generate Hypotheses When Designing Your Survey.

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Communicating CX: 15 Tips for Talking About Customer Experience

Experience Investigators by 360Connext

Celebrate employee feedback! Hopefully, you have created a way for employees to provide feedback and ideas to improve your customer’s experience. Let employees know how you heard them and how their feedback created real change. One of my favorite CX exercises is where I ask people to use a magic wand. Wave a magic wand.

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6 ways product managers can leverage feedback analytics software

Thematic

Feedback analytics software is a powerful tool in a product manager's arsenal. In this post, we'll discuss six ways that feedback analytics can help product managers build better products! Identify pain points Feedback analytics software analyzes the feedback users share to identify, understand and quantify pain points.