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3 Areas of Customer Experience Where Human Expertise Is Absolutely Vital

InMoment XI

The distinguishing feature of qualitative research is that a trained interviewer is interacting live with an engaged respondent. Experienced ideation facilitators can leverage processes that guide a team through creative exercises. These creative exercises use data generated in customer experience programs as a starting point.

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Automated Interaction Summaries: A Catalyst for Enhanced Efficiency and Engaging Customer Interactions

NobelBiz

One such technology is Automated Interaction Summaries. Automated Interaction Summaries are more than just a technological innovation; they are a catalyst for transforming customer service experiences. In such a dynamic environment, automated interaction summaries act as an effective tool to meet these demands.

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Enhancing Customer Service Interactions With DiSC

CX Accelerator

DiSC for Improved Internal Communication Not only will DiSC improve customer communication, but also internal interactions. The DiSC exercise should be done as a team event. In other words: Using DiSC, your agents will form a better connection with customers a higher percentage of the time.

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Journey Maps: Not an Exercise in Futility

CX Journey

One of the arguments against journey mapping I often hear is that it's an exercise in futility: You map. This is key to avoiding that "exercise in futility" mentality or outcome. Who is responsible for that particular touchpoint or interaction? You put it on the wall. And nothing changes.

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TSIA Interact: Key Takeaways

Education Services Group

This year’s virtual TSIA Interact was certainly no exception, with three days of sessions from TSIA researchers and industry-leading companies like Salesforce, Okta, Oracle, SAP, Cisco, Aruba, HPE, and Genesys, and even a session led by ESG CEO Michael Harnum. The TSIA Interact sessions I attended were all fantastic.

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Two More Opportunities to Journey Map In Your Pajamas!

Kerry Bodine

Your registration includes: Two days of interactive lectures. Exercises focused on your most important customer journeys. A workbook with example maps and exercises. Day 2 will continue to focus on our methodology, exploring how you can drive action with your journey maps. Your biggest journey mapping questions answered.

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ChatGPT and Higher Education – How Can Colleges Benefit from the Tech

Comm100

Enhancing student engagement and support With ChatGPT, higher education institutions can provide students with personalized and interactive learning experiences. By leveraging the vast number of educational resources available online, ChatGPT can curate personalized content, suggesting relevant readings, videos, and exercises.

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