ShepHyken

FEBRUARY 13, 2024

They use their cars for the same reason: daily transportation. While the two cars serve the same function of transportation, the choice between them isn’t about getting from point A to point B. The Ferrari costs about $250,000 – 10 times more! Both guys live in the same neighborhood. They both drive downtown to work.

Customer Experience 136

Customer Experience Transportation Hotels Airlines 136

CX Journey

DECEMBER 23, 2014

Image courtesy of Bazzerio Are you telling stories to engage your audience? The storyteller engages the audience. Over the weekend, I took my kids and my parents to the California Science Center in Los Angeles to see Pompeii: The Exhibition. Placards don''t. Through storytelling, the docent.

Engagement 171

Engagement Transportation Employee Experience Training 171

Russel Lolacher

DECEMBER 20, 2021

A lot goes into providing social customer care during an emergency event considered a “once-in-500 year flood” As the team leading public engagement and digital communication for BC’s provincial transportation, it’s done with a process that prioritizes intentional effort, accessibility and empathy.

Customer Care 98

Customer Care Transportation Social Media Government 98

ReviewTrackers

MARCH 1, 2017

Automakers must now craft an engaging digital customer experience , throughout the entire customer journey, to stay relevant and competitive in today’s changing marketplace, according to professional service firm Ernst & Young. Ford is Creating an Engaging Experience. Ford is transforming itself into an auto and mobility company.

Automotive 90

Automotive Engagement Transportation Customer Experience 90

GetFeedback

APRIL 15, 2019

Building the perfect event requires careful planning and research, and to do this, you need to engage your participants with well-thought-out event survey questions. Do you need help with transportation? Simply provide a list of taxi services they can contact, as well as any public transportation that they can take to your venue.

Survey 207

Survey Transportation Conference Hotels 207

Avaya

MAY 4, 2016

One of the leading organizations in the area of customer care, winning multiple awards for its contact centre operations including a Hamdan bin Mohammed Smart Government Award, is the Roads & Transport Authority (RTA). The post Next time you visit Dubai, take a public transport appeared first on Avaya Connected Blog.

Transportation 40

Transportation Omni-Channel Multi-Channel Self Service 40

CSM Magazine

FEBRUARY 9, 2021

Air France KLM ESSC has continued its partnership with Thrive , which has involved the development of an employee engagement and communications app, ‘My Wem’. . Internal Communications Officer at Air France KLM ESSC, Georgina Gray says; “We needed a cost-effective platform to keep our people engaged and connected. About Thrive.

Employee Engagement 52

Employee Engagement Sales Engagement Transportation 52

Feedbackly

JULY 17, 2023

The University of Turku’s Climate Nudge project focused on promoting sustainable transportation, and to gather comprehensive data about their project, they teamed up with Feedbackly , a customer experience management and feedback platform. In this calendar, children unlocked daily tasks by completing journeys using muscle power.

Gamification 52

Gamification Feedback Transportation Travel 52

West Monroe

NOVEMBER 15, 2023

The integration of EVs into the energy grid represents a significant shift in how we think about transportation, energy consumption, and the digital capabilities that bind them—the future of EVs is inextricably linked to the readiness and responsiveness of the grid, and that relationship that will define the next era of energy management.

Transportation 52

Transportation Automotive Consumers Technology 52

Russel Lolacher

DECEMBER 20, 2021

A lot goes into providing social customer care during an emergency event considered a “once-in-2000 year flood” As the team leading public engagement and digital communication for BC’s provincial transportation, it’s done with a process that prioritizes intentional effort, accessibility and empathy.

Customer Care 59

Customer Care Transportation Social Media Government 59

Maru Group

DECEMBER 6, 2021

How do you engage customers in a low-engagement, highly regulated industry? With the goal of achieving net-zero greenhouse gas (GHG) emissions by 2050, National Grid now, more than ever, is looking to engage its customers to participate in a variety of energy-efficient and sustainability programs. Building trust with customers.

Customer Engagement 52

Customer Engagement Engagement Interaction Transportation 52

CSM Magazine

FEBRUARY 12, 2024

Corporate events serve as a powerful platform for networking, brand promotion, and industry engagement. Additionally, consider the logistical aspects such as capacity, parking, public transport access, and technical facilities. Engage with High-Quality Content and Speakers Content is the heart of your corporate event.

Industry 95

Industry Tips Entertainment Transportation 95

West Monroe

MARCH 7, 2019

While this might be keeping client complaints at bay, it can lead to a situation where warehouse and transportation employees’ needs are placed on the back burner. These actions lengthen the day for the driver, bringing Department of Transportation limits for drive time into play.

Employee Engagement 40

Employee Engagement Engagement Transportation Customer Expectations 40

NICE inContact

JULY 1, 2019

The company has also created custom dashboards that give its advisors continuous insight into their performance, which has increased their engagement and moved them toward becoming self-governing teams, a key company goal. It’s all added up to an improved customer experience and rising customer satisfaction.

Contact Center 141

Contact Center Transportation Travel Social Media 141

CSM Magazine

MARCH 20, 2024

With the advent of advanced technology, the marketplace is witnessing the emergence of machine customers: non-human entities that autonomously engage in transactions much like humans do, from purchasing goods to utilizing services. These interfaces must be capable of handling transactions autonomously and allow for seamless integrations.

How To 52

How To Transportation System Automotive 52

GetFeedback

APRIL 29, 2019

Not only does SMS have a high engagement rate, but according to a study conducted by the University of Michigan , people are more likely to give accurate feedback over text. Transportation feedback. Employee engagement feedback. For healthcare providers, patient engagement shouldn’t stop after the doctor visit ends.

Survey 265

Survey Net Promoter Score NPS Healthcare 265

AWS Machine Learning

MARCH 31, 2023

In this post, we share how the Kentucky Transportation Cabinet’s (KYTC) Department of Vehicle Regulations (DVR) reduced call hold time and improved customer experience with self-service virtual agents using Amazon Connect and Amazon Lex. About the Authors Tony Momenpour is a systems consultant within the Kentucky Transportation Cabinet.

Self Service 79

Self Service Virtual Agent Connections Contact Center 79

Circular Edge

MARCH 4, 2024

We will certainly be engaging your team for future efforts. upgrade to address current gaps and future proof their business by establishing the latest technology foundation for Continuous Innovation, including mobile, Orchestrator and RPA. My biggest concern going in was the retrofits. They turned out to be the least troublesome for us.

Transportation 52

Transportation Apparel Sports Ecommerce 52

Horizon CX

DECEMBER 1, 2023

Tesla: Sustainable Transportation and Innovation Tesla has disrupted the automotive industry by addressing the perceived needs of environmentally conscious consumers. The company’s focus on electric vehicles and sustainable transportation aligns with the growing awareness of environmental issues among customers.

Customer Centricity 130

Customer Centricity Customer Journeys Automotive Fashion 130

CX Journey

AUGUST 15, 2018

Back in 2014, I wrote a post about a museum experience I had at the California Science Center in Los Angeles where a docent told stories about the exhibits and engaged the audience far more than detailed display placards ever could. The audience was transported and mesmerized! Through storytelling, he. Through storytelling, he.

Customer Journeys 90

Customer Journeys Transportation Roadmap Connections 90

CSM Magazine

APRIL 11, 2024

Local Amenities : Explore the amenities, schools, transportation, and other factors affecting the property’s desirability. Prepare Your Documents and Paperwork Gather all necessary documents and paperwork before engaging in real estate marketplace negotiation to ensure a smooth and organized process.

Strategy 52

Strategy Social Media Video Transportation 52

TechSee

JUNE 10, 2021

No matter what field you are in—consumer applications, home automation, transportation, healthcare, manufacturing, or even environmental monitoring – your company can utilize the massive amount of data coming from connected devices to proactively monitor for potential issues and fix them remotely before your customer experiences a breakdown.

Self Service 207

Self Service Innovation Analytics Transportation 207

GetFeedback

FEBRUARY 12, 2019

Given this trend, it’s no surprise that customers prefer to engage with people and companies via SMS, otherwise known as text message. Companies are sending unbranded, batch and blast SMS surveys to customers, which hinders engagement. Transportation Feedback: When someone concludes a flight or ride, ask about their experience.

Omni-Channel 236

Omni-Channel Transportation Comparison Survey 236

ShepHyken

MARCH 28, 2023

Some people love a fancy, expensive sports car, while others just want reliable transportation. We walked into the dealership and were approached by a salesperson who was very friendly and engaging. We narrowed it down to the make and model – even the color – we thought we wanted. Then, we told him what we were looking for.

Transportation 64

Transportation Sports Customer Service Training Customers 64

CSM Magazine

DECEMBER 22, 2023

Gamification adds an element of fun to regular billboards, such as turning it into a game to engage the public. Experiential marketing campaigns allow consumers to engage in a branded experience like sampling products or using interactive displays.

Connections 52

Connections Strategy Marketing Gamification 52

Beyond Philosophy

AUGUST 20, 2020

This unique combination of properties means our phone provides greater psychological comfort on average than when we engage in the same task on our laptop. If you’ve been on public transport before, you’ve probably seen people completely immersed on their phones doing very personal things.

Study 349

Study Transportation Survey Technology 349

Verint

JULY 13, 2017

Fresh off its Engage Global Customer Conference at the Loews Royal Pacific Resort in Orlando, Florida, Verint announced a new industry analyst evaluation, solutions honor and series of customer wins, reinforcing that customer engagement continues to drive competitive advantage and better overall experiences. It’s been a busy summer.

Customer Engagement 25

Customer Engagement Engagement Transportation Competitive Advantage 25

CSM Magazine

SEPTEMBER 16, 2022

The sample included 20 from the technology sector, 18 from medical and health, 15 from financial services, 13 from transportation and services, 11 from retailing and the remainder from a variety of other sectors. The selected CSR response plan to a crisis should be in line with the general marketing plan as well as the vision of the business.

Transportation 98

Transportation Social Media Study Communication 98

Centercode

MAY 7, 2020

Alex Larsen, Trimble Transportation. Trimble Transportation’s Alex Larsen knows that the way to his coworkers’ hearts is through their stomachs. Three out of four professionals say they have issues maintaining tester engagement during their CV project. Tip #1: Never Underestimate the Power of Cold Beer.

Tips 98

Tips Industry Transportation Conference 98

QuestionPro Audience

APRIL 4, 2018

Silver lining: pets are legally considered property, so you might be able to include the costs of transporting your pets as another item in your moving expense deduction. and consists of more than 40,000 highly engaged, pre-screened veterinarians who provide critical insights. Pet Move Expenses.

Transportation 170

Transportation Training Meeting Innovation 170

Calabrio

OCTOBER 19, 2022

Ensuring Safety and Offering Additional Engagement. This also demonstrated that even in the face of an unexpected hurricane, we were able to find a way to pivot and create an opportunity for further engagement. Additional training opportunities are also an effective way to engage and motivate your team.

Connections 147

Connections Contact Center Analytics Travel 147

Clarivate

AUGUST 2, 2022

So, it’s exciting to know that innovators around the world are developing fascinating solutions to reduce humanity’s carbon emissions across a broad spectrum of technologies and economic sectors – from transport to buildings to energy to the food chain. Climate innovation in transport and buildings.

Innovation 59

Innovation Transportation Technology Travel 59

Russel Lolacher

MARCH 2, 2021

So any chance I get to engage and answer curious questions, the better. Recently I was invited to take part in two interviews, one for CX Buzz and one for CX Quick Tips, where I shared a bit about our team’s work for the BC Ministry of Transportation. This interview was originally posted on CX Buzz. We have a few.

Social Media 52

Social Media Government Customer Care Transportation 52

Blake Morgan

DECEMBER 2, 2022

Without the distraction of taking the perfect photo, guests become totally engaged in the unique experience. Every aspect of the design and experience transports guests into another world, even down to entering the club through a hidden bookcase with the words “Open Sesame.”. Instead, it’s all in the details.

Brands 105

Brands Social Media Transportation Entertainment 105

CSM Magazine

SEPTEMBER 14, 2023

About Conduent Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum — creating exceptional outcomes for its clients and the millions of people who count on them. email, chat, live, social, etc.)

Consumers 59

Consumers Self Service Multi-Channel Ecommerce 59

Seaton CX

MARCH 7, 2023

It’s frustrating when you share real customer stories about elderly patients stranded at the hospital for hours because the transportation service went AWOL, and the the VP of Ops dismisses them as “one-off anecdotes that don’t indicate a trend” in front of the entire executive team.

Customer Experience 59

Customer Experience Transportation Leadership Fashion 59

Magellan Solutions

SEPTEMBER 11, 2023

It ensures higher audience engagement. SocialChamp When sharing content across many channels, SocialChamp ensures accuracy and engagement. By using predictive analytics, Buffer ensures outstanding visibility and engagement. From healthcare to manufacturing, transportation to hospitality.

Tools 98

Tools Social Media Healthcare Resources 98