delighted

OCTOBER 21, 2021

If you’ve done any of those things, you’ve been an employee advocate. Likewise, if you’ve been the friend hearing about the great new job, meeting up with the person donning the company swag, or reading the social media post – and thought, “Wow, that sounds like a great place to work” – you’ve experienced employee advocacy, too.

Tips 88

Tips Social Media How To Net Promoter Score 88

Experience Investigators by 360Connext

DECEMBER 17, 2014

Stay tuned for details on how to accomplish more than most do in a year by taking our upcoming 30 Day CX Challenge and joining us for our 2015 Webinar Series. Blog Customer Experience Customer Journey Mapping Featured customer service employee engagement Entrepreneurship leadership linkedin loyalty'

Customer Journeys 306

Customer Journeys Customer Experience eBook Employee Engagement 306

Experience Investigators by 360Connext

OCTOBER 2, 2014

Thanks to social media, that can be a lot more people. There’s a huge global lineup of online CX Day events including webinars, Google Hangouts and Twitter chats throughout the day. Customers who are surprised and delighted with their experiences share their experiences with others. Humans are smart. Online events.

Customer Experience 297

Customer Experience Social Media Customer Experience Professionals Consulting 297

Verint

SEPTEMBER 6, 2017

However, with socially connected millennials and the next generation of workers about to enter the workforce (Generation Z born after the year 2000), employers may need to re-introduce the scheduled break—not for a cigarette but to catch up on your social media feed. Share your story below.

Social Media 36

Social Media Study Analytics Engagement 36

Experience Investigators by 360Connext

JUNE 17, 2015

A recent example: A client was diligently tracking customer discussions via social media. I’m a Certified Customer Experience Professional (CCXP) and I’ll be sharing some of my best tips in our next webinar. Look at the data with a critical eye and decide: what can we do this week to improve this? Join me for free !

Customer Experience 110

Customer Experience Social Media Employee Engagement Metrics 110

Experience Investigators by 360Connext

APRIL 2, 2015

I used this book as a guide when I started thinking about starting a podcast and it inspired me to think about more content strategies, like our webinar series. More Posts - Website Follow Me: The post Stop Being Ignored on Social: Holistic Marketing & Sales appeared first on Customer Experience Consulting. We’re Still People.

Sales 110

Sales Marketing Social Media Consulting 110

Experience Investigators by 360Connext

MAY 13, 2015

Join us on May 28th for a free webinar and you’ll learn how to jump in and discover the make or break moments. Do you know what’s chasing your customers away? Have you tried creating a customer journey map? Is it a living tool that reflects the true digital experiences your customers encounter? Sign up now.

Customer Journeys 110

Customer Journeys Social Media Consulting Employee Engagement 110

Experience Investigators by 360Connext

JUNE 4, 2015

I hosted a webinar last week about digital experience. In the webinar, we covered some of the typical issues we uncover during these micromapping exercises and we shared how to approach micromapping. Free Webinar June 25th: Walking in Your Customers’ Shoes. Thanks to all who joined us for our May webinar!

Omni-Channel 110

Omni-Channel Customer Journeys Exercises Social Media 110

Playvox

MARCH 19, 2024

It is influencing what we see on social media and when researching “how to” at work. Proactively analyze agent interactions to spot coaching opportunities to prevent costly mistakes and enhance employee engagement. As we write an email, AI is helping complete our thoughts and fixing typos. And the list goes on.

Contact Center 74

Contact Center Self Service Net Promoter Score Effort Score 74

Experience Investigators by 360Connext

FEBRUARY 11, 2015

Syndicating our content on appropriate partner sites (CustomerThink, Business2Community, Social Media Today , etc.). Publishing original content on sites in our sphere of influence ( Retail Customer Experience , Multichannel Merchant, iMedia, Social Media Club). As for results? They were mixed. Subscribe above!).

Marketing 110

Marketing Social Media eBook Infographics 110

TechSee

NOVEMBER 3, 2020

Technicians may use augmented reality or computer vision technologies to help them provide remote support to customers through several digital touchpoints—web, voice, chat, messaging, social media, video and email—and therefore support multiple channels of customer engagement. enhanced employee engagement.

Contact Center Workflow 109

Contact Center Workflow Self Service Contact Center Social Media 109

Alida

DECEMBER 22, 2016

Imperfect, authentic social media sharing. As a result, the app is transforming the social media world. Since its launch, Snapchat ushered the rise of ephemeral sharing—an evolution of social media sharing where content disappears within 24 hours. How smart brands measure customer intelligence ROI.

Trends 0

Trends Social Media Advertising e-support 0

Playvox

JULY 28, 2022

Keeping agents of any generation motivated starts by keeping them engaged. According to Gallup, which studies employee engagement extensively each year, there are five key drivers of engagement at work : Purpose Development A caring manager Ongoing conversations A focus on strengths.

Contact Center 66

Contact Center Social Media Gamification Competitive Advantage 66

Beyond Philosophy

JUNE 15, 2017

Whether that means making documents of public record easy to find or telling the organization’s story or even using social media to communicate information, being honest with your Millennial employees will do a lot to build a relationship of trust that can foster employee engagement.

Social Media 145

Social Media Video Engagement Employee Engagement 145

CSM Magazine

JUNE 1, 2021

Employee engagement programs, like recognition and more tailored coaching, can improve service delivery and reduce attrition rates. They can also develop training programs specific to each individual or team to help increase both customer and agent engagement.”. Reporting Findings Webinar.

Return on Investment 52

Return on Investment Social Media Culture Contact Center 52

NobelBiz

MAY 2, 2023

This article is based on a recent discussion between the two experts within the NobelBiz Webinar Series , hosted by Brad Butler, a highly-skilled professional with more than ten years of experience in the contact center space. Many of the unique webinar’s talking points are expanded here in this article. Watch the free webinar here.

Contact Center 52

Contact Center Strategy Call Center Multi-Channel 52

Experience Investigators by 360Connext

APRIL 9, 2015

To give your customer experience strategy a backbone, join me for this month’s free webinar! Sign up here. Photo credits: medicalbillingcodings.org and kayladavis via Creative Commons license. 360Connext serves mid-market companies and larger by helping them evaluate their true customer experience.

Customer Focused 110

Customer Focused Multi-Channel Customer Centricity Social Media 110

Experience Investigators by 360Connext

MAY 27, 2015

She is the author of Everybody Writes: Your Go-To Guide to Creating Ridiculously Good Content and co-author of the best-selling Content Rules: How to Create Killer Blogs, Podcasts, Videos, Ebooks, Webinars (and More) That Engage Customers and Ignite Your Business (Wiley 2011). Want a full workup on her?

Customer Experience 110

Customer Experience eBook Customer Journeys Social Media 110

Playvox

MARCH 5, 2024

Data from omnichannel customer touchpoints — calls, social media, email, online chat, and more — provide companies with greater insights on customers. In addition, AI-powered workforce management software elevates employee engagement and empowers agents by supporting shift swaps within the team as well as time off requests.

Self Service 78

Self Service Management Contact Center Effort Score 78

Talkdesk

JUNE 28, 2016

This CXpert brought together the latest, greatest research on the impact of creating an excellent employee experience in this informative article. She demonstrates that there is a direct link between employee engagement and business outcomes. How Social Can Transform Your Employee Engagement Strategy.

Employee Experience 40

Employee Experience Customer Experience Social Media Employee Engagement 40

Experience Investigators by 360Connext

MAY 20, 2015

Training, online events and webinars. We help leaders with creating education around customer service, customer communications, social customer care, and delivering on customer experience missions. Now we’re offering free webinars of our own every month! Hey, we’re a virtual company. It matters to business results.

Customer Journeys 110

Customer Journeys Customer Experience Culture Communication 110

Experience Investigators by 360Connext

FEBRUARY 12, 2015

Consulting Speaking Workshops/Training Webinar Work with us Guest blogging Other Your Message *. Tell us a little bit about your needs and we’ll get in touch! Company What can we help you with? Name This field is for validation purposes and should be left unchanged.

Customer Journeys 110

Customer Journeys Software Consulting Hotels 110

SurveySensum

FEBRUARY 28, 2024

Vevox Vevox stands out as an effective solution for effortlessly gathering opinions from employees. This no-cost, online feedback software is specifically tailored to enhance employee engagement, satisfaction, experience & the organization’s growth.

Tools 52

Tools Feedback Analysis Survey 52

Comm100

MARCH 27, 2023

By allowing a chatbot to handle the most time consuming and unrewarding work, agents can focus their time on more engaging questions and tasks. This in turn helps schools improve employee engagement and even reduce agent turnover. I think anyone who has a social media account can build a Comm100 Chatbot.”

Chatbots 166

Chatbots Multi-Channel Knowledge Base Wait Times 166

SurveySparrow

JANUARY 7, 2021

Most importantly, they didn’t consider social platforms an effective medium to keep their customers engaged or gain profits. If we look back in 2017 , 28% of the SMBs used to spend only 3-5 hours on social media marketing, 27% spend less than 1 hour! . Changes in Employee Engagement.

Customer Engagement 52

Customer Engagement Engagement Chatbots Effort Score 52

Beyond Philosophy

OCTOBER 3, 2014

I agree and believe this is about another critical factor to creating a great Customer Experience, Employee Engagement. If you want to learn more about Royal Yacht Britannia’s journey to Trip Advisors #1 Attraction for the UK, tune into our webinar, “ How to Become TripAdvisor’s No.1 Remembering the little things.

Leadership 154

Leadership CEM Sports Hotels 154

Tricia Morris

FEBRUARY 5, 2016

From brand messaging to product and service information, the goal is to have all employees unified in what they present and represent, but in customer service, as well as across the organization, there’s typically an essential base or glue missing to achieve that consistency – and that’s knowledge. Learn More: 2016 Knowledge Management.

Customer Experience 40

Customer Experience Net Promoter Score Self Service Effort Score 40

Tricia Morris

JUNE 26, 2015

Another Bain & Company survey shows that customers end up spending 20% to 40% more with companies who engage and respond to social media customer service requests. ————— Watch the Webinar: Align the Customer Experience. from Brand Promise through Post-Sales Service.

Customer Service 40

Customer Service Net Promoter Score Poor Customer Service Customer Service Representative 40

RapportBoost

DECEMBER 10, 2018

Did you miss this Customer Experience Update Webinar from the end of November? This webinar series will be recorded, so any webinar attendees that miss this will get the opportunity to watch it at the soonest convenience. I would like to start introducing our speakers for today’s webinar. No worries!

Contact Center 40

Contact Center Customer Centricity Omni-Channel Chatbots 40

Tricia Morris

DECEMBER 4, 2015

A chain heavy with disappointing customer service experiences drags on the organization not only in the customer’s memory, but through online reviews, social media and even media attention depending on severity and/or virality. The ghost of customer service past haunts many organizations.

Customer Service 40

Customer Service Airlines Poor Customer Service Social Media 40

Michel Falcon Experience

OCTOBER 21, 2015

” Recognizing that this is a common question for many business professionals, from around the world, I hosted a webinar on this very topic on October 6th titled “5 Things Your Customer Experience Strategy Needs to be Successful.” ” You can download the recording of the webinar by clicking here. 2 – Vision.

Strategy 68

Strategy Customer Experience Net Promoter Score NPS 68

Tricia Morris

AUGUST 11, 2015

Going further down the customer-centric path, just 14% analyze social media to understand public attitudes; only 15% use a CRM system; 32% prioritize improvements to high-impact customer interactions and only 15% align employee incentives with customer-centric service.

Government 40

Government Customer Service Self Service Customer Centricity 40

Russel Lolacher

FEBRUARY 13, 2023

And I was really surprised that not only were they empowering women in this sort of a more male dominated niche within the IT world, but also they were creating a whole series of webinars, events, conferences, workshops, and sessions on personal branding for their employees. And I really felt like they wanted to add a personal touch.

Brands 98

Brands Leadership Communication Social Media 98

SurveySparrow

JULY 17, 2019

Qualtrics has features to help with employee engagement activities, such as employee appraisal capability. SurveyMonkey CX comes with training through documentation, webinars, and online. Clarabridge offers a compelling social engagement and text analytics software, which will help you gather faster responses.

Customer Experience Management 55

Customer Experience Management Software Customer Experience Management 55

Beyond Philosophy

OCTOBER 3, 2014

I agree and believe this is about another critical factor to creating a great Customer Experience, Employee Engagement. If you want to learn more about Royal Yacht Britannia’s journey to Trip Advisors #1 Attraction for the UK, tune into our webinar, “ How to Become TripAdvisor’s No.1 Remembering the little things.

Leadership 68

Leadership Sports Hotels Social Media 68

Confirmit

MAY 29, 2018

They combine structured feedback (through surveys for example) and unstructured feedback (social media, email complaints, etc.) Social Media. Confirmit enables organizations to develop and implement Voice of the Customer, Employee Engagement and Market Research programs that deliver insight and drive business change.

Customer Journeys 40

Customer Journeys Multi-Channel Net Promoter Score Competitive Advantage 40

Beyond Philosophy

OCTOBER 3, 2014

I agree and believe this is about another critical factor to creating a great Customer Experience, Employee Engagement. If you want to learn more about Royal Yacht Britannia’s journey to Trip Advisors #1 Attraction for the UK, tune into our webinar, “ How to Become TripAdvisor’s No.1 Remembering the little things.

Leadership 60

Leadership Sports Hotels Social Media 60