Uniphore
JULY 1, 2021
Increasingly, companies listen to their customers on social media, but what about their employees?” In addition to the insights it’s sharing online, Jacada will be offering a guided “deep dive” into its social media findings in its July webinar, What Your Call Center Agents Rant About On Social Media.
InMoment XI
APRIL 23, 2024
A feedback type that’s grown in the last few years is social media. By analysing customer feedback and social media data, businesses can uncover valuable insights that inform strategic actions to enhance the overall customer experience.
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BirdEye
DECEMBER 8, 2022
Using social media to grow your business’s presence online is a great start, but keeping up with new platforms can be challenging. There are more than a dozen types of social media with more popping up every day. Table of contents Choosing the right social media types for your business 1. Social networks 2.
BirdEye
FEBRUARY 21, 2023
Social media has completely changed the way we communicate and connect with one another over the past two decades. Social media is also a powerful marketing tool used by businesses of all sizes. We’ll start by discussing some of the key concepts and benefits of using social media. 84% of U.S.
Speaker: Hope Neiman, Chief Marketing Officer of Tillster
More than ever, restaurants are taking advantage of modern platforms available for consumer engagement - most notably, social media. In this webinar, you will learn: How digital ordering platforms can enhance customer brand experience. Don't miss out on this exclusive webinar with Hope!
InMoment XI
MARCH 18, 2024
Every customer comment, whether from emails, social media, or customer service interactions, can be dissected for sentiment and emotion analysis. To learn more about InMoment’s Integrated CX approach, watch our recent webinar recording on Richest Insights here. Register for the Smarter Actions webinar today!
SmartMessage Blog
APRIL 14, 2023
What is the Webinar that will contribute to your promotional activities? When we think about online activities, the most preferred type is the webinar. We can explain the word webinar as a seminar organized on the Internet. We can summarize the Webinar as an online gathering event for an invited audience via the Internet.
Speaker: Ashlee Aldridge - Reach Partners LLC | Bill Mirabito - Chameleon Collective | Ronak Shah - PSA Retail & CPG, Amazon Web Services | Wayne Teigen - Pivotree
From social commerce to BOPIS, the name of the game is to meet and sell to customers wherever they are, through multiple channels. In this webinar, four commerce retail experts will discuss: What consumers want to experience more of in 2023.
Speaker: Aarde Cosseboom, Contact Center & Customer Experience Advisor and Co-Host of the Another Cloud Podcast
Whether they are reaching out via chat, social media, or phone the end goal is always the same. In this insightful webinar, Aarde Cosseboom will give a full breakdown on: How organizations are implementing digital channels. But how are your customers reaching out? What steps occur before they are connected with an agent?
Speaker: Laura Sikorski, Contact Center Consultant
Your customers should have a positive customer experience with every interaction.
Speaker: Michael McMillan - Customer Experience Expert, TEDx Speaker, and Author
Whether via chat bot, email, or social media, every customer should have the same opportunity to resolve their queries. With the numerous changes in the market, it is critical that your CX strategy can evolve and better support your customers regardless of where they are in their journey.
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