Zonka Feedback

DECEMBER 6, 2022

The growth of the eCommerce industry has been absolutely astounding in the last few years.

Ecommerce 97

Ecommerce Customer Experience Industry Customers 97

InMoment XI

DECEMBER 6, 2022

Earlier this year, InMoment hosted an XI Forum with two incredible speakers—both of whom run experience programs for franchisees. Steve Grossrieder, CEO of JAX Tyres & Auto, and Jess Gill, Chief Customer Officer for Craveable Brands, know exactly what it takes to keep franchisees inspired, and make sure experience programs stick across the organization. .

Chief Customer Officer 491

Chief Customer Officer Brands NPS Customer Centricity 491

ShepHyken

DECEMBER 6, 2022

The Chief Moment Officer . Building a Customer-centric Culture From the Frontlines to the C-suite. Shep Hyken interviews Diane Hopkins, Certified Experience Economy Expert, CEO of ExPeers Consulting and author of Unleashing the Chief Moment Officers. She shares how to leverage the insights of your frontline staff to design customer experiences and create a customer-centric culture. .

Customer Centricity 120

Customer Centricity Culture Exercises Leadership 120

DemandJump

DECEMBER 6, 2022

Search engine optimization: this short little phrase holds so much power when it comes to driving traffic to your website and boosting sales. After all, it is the process of improving the visibility of your website. When many people think of SEO, they think of SEO keyword research or content optimization. And while that is definitely part of it, that’s not all of it.

Sales 98

Sales 98

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Data

The DiJulius Group

DECEMBER 6, 2022

“More than a chance to work from home or anywhere. People want flexible hours, which I think is what we’re here to discuss.” –Adam Grant Where did the 5-day work week come from, anyway? Who invented it? It is right for 2023 or is there better alternatives? Could 4 days be the flexible future of. Read Full Article. The post The (Flexible) Future Of Our Work Week appeared first on The DiJulius Group.

Groups 95

Groups 95

AWS Machine Learning

DECEMBER 6, 2022

With the growth and popularity of online social platforms, people can stay more connected than ever through tools like instant messaging. However, this raises an additional concern about toxic speech, as well as cyber bullying, verbal harassment, or humiliation. Content moderation is crucial for promoting healthy online discussions and creating healthy online environments.

Training 76

Training Examples Analysis How To 76

Seaton CX

DECEMBER 6, 2022

You stride confidently into the conference room. Stop. Scratch that. Let’s try again. You connect confidently to the Zoom call. Nested in your daughter’s bedroom, you carefully angle the laptop so the webcam shows a blank wall behind you and not her memory board—a scrappy mess of drawings and photos she hasn’t updated since “in-person school” returned after the pandemic was “over.”.

Leadership 75

Leadership Conference ROI Meeting 75

Cyara

DECEMBER 6, 2022

Despite their apparent simplicity to the user, chatbots are backed by very complex systems to deliver the flawless customer experience every brand is seeking. A well-designed virtual assistant is available on multiple platforms, can provide a personalized experience, fulfills - or even better - exceeds all functional expectations, and complies with all security and privacy requirements.

Chatbots 67

Chatbots System Brands Customer Experience 67

Helen Dewdney

DECEMBER 6, 2022

With most of us cutting back on spending it’s more important than ever to know our consumer rights and ensure that we are not fobbed off, especially at Christmas, I’m on hand with this advice to ensure that you don’t get caught out. 10 Top Tips for Christmas shopping consumer rights. Purchasing. The gift I bought is faulty – what can I do?

Retail 75

Retail Consumers Tips Policies 75

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

Helpware

DECEMBER 6, 2022

For any business to succeed, several culminating factors must harmonize. Gathering data about what your customers need, what resonates with them best, and analyzing these findings are important steps in gauging how well your business is doing. One key metric you should focus on is customer lifetime value, also known as CLV.

Metrics 64

Metrics Customers Data Customer Success 64

MyCustomer

DECEMBER 6, 2022

Loyalty The stats that shook the CX world in 2022.

Loyalty 97

Loyalty 97

My Customer

DECEMBER 6, 2022

Looking for your next step in the world of customer experience? Every week, MyCustomer scours the internet to find the latest CX job. 6th Dec 2022. By Rhys Fisher Staff Writer.

Customer Experience 52

Customer Experience Customers 52

Support EXP

DECEMBER 6, 2022

Key Takeaways Disruptive dynamics and challenges of the past 3 years have sparked numerous cumulative effects that threaten the customer experience. Financial consumers’ loyalty is conditional, as they are increasingly intolerant of service that doesn’t meet their heightened expectations. Financial institutions that haven’t adapted well to challenges of the past 3 years need to change their CX approach if they are to survive trends predicted for the near future.

Banking 52

Banking Strategy Financial Customer Satisfaction 52

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Communication

Clarivate

DECEMBER 6, 2022

In a fiercely competitive U.S. healthcare provision landscape, integrated delivery networks, or IDNs, are differentiating their offerings by adding outpatient treatment centers, pursuing National Cancer Institute designations and investing in value-based care. In the famously fragmented healthcare provider ecosystem of the United States, integrated delivery networks, or IDNs, are increasingly prominent.

Hospitality 52

Hospitality Healthcare Insurance e-support 52

West Monroe

DECEMBER 6, 2022

An uncertain economy—highlighted by high inflation and increased cost of lending—will force banks to pivot to build momentum and provide high-quality customer experiences in 2023. Debate is rampant around the certainty of an economic downturn and its duration, painting a murky outlook heading into the new year. For banks specifically, defaults, credit quality, and deposit runoff are threatening performance, leaving them to evaluate profitability, where and how to best meet and serve

Banking 52

Banking Industry Financial ROI 52

Support EXP

DECEMBER 6, 2022

Key Takeaways. Disruptive dynamics and challenges of the past 3 years have sparked numerous cumulative effects that threaten the customer experience. Financial consumers’ loyalty is conditional, as they are increasingly intolerant of service that doesn’t meet their heightened expectations. Financial institutions that haven’t adapted well to challenges of the past 3 years need to change their CX approach if they are to survive trends predicted for the near future.

Banking 52

Banking Strategy Financial Customer Satisfaction 52

inSided

DECEMBER 6, 2022

Before global learning technology leader Docebo built the Docebo Community in 2021, its customers were “knocking at the door” for more opportunities to connect with other customers, share best practices, ask questions, and provide product feedback. Whatsapp groups, email threads, and lonely subreddits were allowing customers to find one another here and there, but weren’t quite cutting it.

Case Study 52

Case Study Study Groups Feedback 52

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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

Tips

SurveySparrow

DECEMBER 6, 2022

Building an effective website, either for a brand or for yourself, requires more than just strings of codes and programming languages. You also need to prioritize the ease at which your visitors can see and engage with the pages you developed. . Don’t take this as a bluff – most internet users will rather avoid your website if it doesn’t offer them the real comforting experience they expect.

Tips 52

Tips Data User Experience Course 52

NobelBiz

DECEMBER 6, 2022

An excellent customer service strategy sets your call center apart from the competition by giving you an intangible competitive edge that is hard to copy. If your business has great customer service, a customer who feels more confident and trust in the product or service he chose is more likely to tell others about it. Read more. The post 7 Great Tips To Implement in Your Customer Service Strategy appeared first on NobelBiz®.

Customer Service Strategies 52

Customer Service Strategies Tips Strategy Customer Service 52

Gainsight

DECEMBER 6, 2022

The goal of Executive Business Reviews (EBRs) is to demonstrate your unique value to the customer and convey a sense of how important the customer is to you. When approached thoughtfully, they can help build bridges between your company and your customers, show ROI, remove barriers and forge strong connections that will last throughout the customer’s lifetime. .

ROI 52

ROI Comparison Leadership Survey 52

CSM Magazine

DECEMBER 6, 2022

There are several benefits to outsourcing customer service in the hospitality industry. These benefits include increased efficiency by allowing them to focus on other aspects of their business, professional customer service providers can help to improve services and the overall customer experience, and reduced costs in areas such as reservations and marketing.

Hospitality 52

Hospitality Customer Service Hotels Omni-Channel 52

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

Blake Morgan

DECEMBER 6, 2022

                 . Customer experience professionals face countless balancing acts: do you focus on digital or in-person experiences? Employee experience or customer experience? Build out the contact center or move to self-service options? But perhaps the biggest question is this: Do you focus on long-term strategic vision or short-term customer service?

Self Service 52

Self Service Customer Service How To Contact Center 52

CSM Magazine

DECEMBER 6, 2022

PCI Pal executives outline how to prioritise CX and payment security in an ever changing digital world. PCI Pal , the global SaaS provider of secure payment solutions for business communications, is sharing its key payments and compliance predictions just in time for 2023. “New technology and new payment methods are at the forefront of the industry for 2023,” according to Alessandro Della Volta, VP of Product at PCI Pal. “With customer service as a top priority for companies, a

Multi-Channel 52

Multi-Channel Trends Omni-Channel Banking 52

Lithium

DECEMBER 6, 2022

Hello Atlas members! Don't forget the Khoros Holiday Freeze is coming up! Learn what to expect for non-critical platform maintenance during the holidays. If you haven't signed up to receive the Customer Newsletter, you're missing out on the latest and greatest from Khoros! Sign up today ! Here’s the Atlas content you do not want to miss! Some blog areas are limited to Khoros customers only.

Social Media 52

Social Media Roadmap Trends Hospitality 52

Optimove

DECEMBER 6, 2022

Has it really been just a couple of weeks? This World Cup so far, has offered so many upsets, goals, and unexpected storylines our head is spinning. But we’re not here to grade the quality of football, headers, and teamwork; others do that much better than us. We’re here to give you a snapshot of the most exciting data we recorded using our unique  World Cup Pulse  tool.

Trends 52

Trends Report Tools Industry 52

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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.

Training

Team Support

DECEMBER 6, 2022

Customer support demand is always growing larger and larger. As your customers expect more and more from your business, it’s likely that your business will be hard-pressed to deliver speed and quality service that meets their expectations. When a business runs into sinking quality issues, they naturally look to expand their support team, however this isn’t always a viable solution.

Self Service 52

Self Service Knowledge Base Software Meeting 52

MyCustomer

DECEMBER 6, 2022

Loyalty Controlling CX chaos in 2023.

Customer Experience 96

Customer Experience Loyalty Customers 96

Forrester's Customer Insights

DECEMBER 6, 2022

As we head into another year of economic uncertainty, panic and fear seem to be gripping many organizations. From mass layoffs in the tech sector to hiring freezes, the world of CX has a right to be concerned. However, given the shifts in design awareness and transitions over the last decade from “what it looks like” to “how it works” we predict that designers and the experience design community will be more important than ever.

Customer Centricity 49

Customer Centricity Customer Experience Customers 49