Oracle
APRIL 18, 2019
Through new digital technologies, marketers and brands are building an understanding of their customers and prospects that simply wouldn’t have been possible 10 or 15 years ago. At the heart of this change is a renewed focus on experience. Writing in Forbes , marketing blogger Shep Hyken recently described customer experience as the “branding” of the digital age.
Second to None
APRIL 18, 2019
Marketing strategies inevitably change over time–especially when that time covers the birth of social media, a slew of technological advances and the blossoming of a new generation. Cultural shifts have led to the adoption of new customer demands and values, pushing companies to evolve towards these changes. In an effort to reach customers in a way that resonates with the current standards, influencer marketing came into existence.
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McorpCX
APRIL 18, 2019
It’s human nature to fall in love with your solutions. it’s also one a common pitfall for business leaders, entrepreneurs and those responsible for improving customer experiences.
NICE inContact
APRIL 18, 2019
Have you noticed all the hype around using analytics in quality management, but haven’t utilized it in your organization? If you have a quality program in place and you’re still not getting the results you desire, using analytics can lead to valuable insights that make your quality program more precise and efficient—and that’s just the beginning. Research proves that gives organizations a leg up.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
GetFeedback
APRIL 18, 2019
Easy steps showing you how to design your website to be optimized for customer experience servicing and better support in general.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
ReviewTrackers
APRIL 18, 2019
Any restaurant is bound to receive criticism about its food at some point, which makes it important for restaurant marketers to know how to handle food complaints in their online reviews. According to a Corra survey – which uses a five-point scale to judge a consumer’s likeliness to complain – people complaining “when the food is bad at a restaurant” has an average score of 3.13 out of 5 points.
Totango
APRIL 18, 2019
The new customer-centered economy marks a fundamental change in the business/customer relationship. It’s no longer wise for businesses to focus the majority of their efforts on seeking new customers. After all, recurring revenue business models revolve around customer subscriptions that must be paid for or renewed monthly or annually. But they aren’t a guarantee of revenue; customers can cancel at any time.
Up Your Service
APRIL 18, 2019
Heard on the Streets with Sean Brown. During 2018, I heard several service issues repeated in organizations across the United States, Canada, and Latin America. One common and concerning issue is differing service attitudes and mindsets of team members in different locations. I heard this concern as our clients and prospects spoke about their employees, branch locations, franchises, partners, and affiliates.
SurveySparrow
APRIL 18, 2019
Imagine assigning a companion to each of your customer for their complete customer journey. Someone who can maintain proactive communication, tirelessly, 24×7. Someone who can turn the entire search process into a conversation. Sounds like a unicorn, doesn’t it? The technology of machine learning has made this a reality and its name is Chatbots.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
Magellan Solutions
APRIL 18, 2019
How can CAD outsourcing services assist product manufacturers in designing and creating products that solve their customers’ problems? You can’t just produce a product and release it to the market without intensive research and development. When manufacturing new products, you have to figure out first why the market needs it. Does it solve a customer problem?
datastax
APRIL 18, 2019
“I predict that the last mainframe will be unplugged on March 15, 1996.” . –Stewart Alsop, Editor-In-Chief, InfoWorld, 1991. As it turned out, Alsop never made it into the Nostradamus Hall of Fame, and, as you probably know, the “last mainframe” was most definitely not unplugged in 1996 as predicted…nor in 2006…nor in 2016…nor, very possibly, at any point in my lifetime or yours.
Call Experts
APRIL 18, 2019
Call Experts is the premier call center, answering service, and contact center in South Carolina, North Carolina, and New Jersey. Our trained experts specialize in customer service, order entry, HR call, sales, information technology, software development, and more. We realized that often times in any workplace, the people we see every day have interesting hobbies and skills that you never know about.
Influitive
APRIL 18, 2019
Brands have known for a while how powerful building a customer community can be. But, there seems to be some confusion as to what “community” should mean and how to successfully manage one. So, we asked the experts. In the latest instalment of our Customer-Powered Enterprise webinar series, I had the chance to talk to. The post Q&A With Wiley’s Nicole Dingley: How To Nurture Your Customer Community To Fuel Your Entire Business appeared first on Influitive.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
datastax
APRIL 18, 2019
DataStax Accelerate , the world’s premier Apache Cassandra conference, is right around the corner, taking place May 21–23 in Washington, D.C. I couldn’t be more excited. If you’re a developer, I know what you’re thinking. Why should I attend a conference when all of the talks are going to be available online once the event ends? On LinkedIn , I recently made the case for why people like us should attend Accelerate in the flesh.
NetBase
APRIL 18, 2019
Monday April 22 is Earth Day – and unlike quirky holidays that might not work for everyone, all brands can take part in this particular day of observation. In fact, they should. Here’s why – and how. It’s an Opportunity to Seize. Even if you don’t believe climate change is affecting the planet – or that it’s even a thing – Earth Day offers a huge opportunity for brands to be part of the conversation.
Optimove
APRIL 18, 2019
Did you know that 75.6% of online shoppers leave websites without completing the checkout process? There are several reasons users abandon carts, some are only there to window-shop and play pretend, some are still doing research, and others become distracted or simply forget to complete the purchase. There’s even a big portion of users who had no intention of abandoning and the site bugged out on them – according to Statistia, 24% of customers cite “Website Crashed,” and 15% cite “Website Timed
MyCustomer
APRIL 18, 2019
Loyalty. How Southwest used behavioural science for CX.
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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
Up Your Service
APRIL 18, 2019
Heard on the Streets with Sean Brown. During 2018, I heard several service issues repeated in organizations across the United States, Canada, and Latin America. One common and concerning issue is differing service attitudes and mindsets of team members in different locations. I heard this concern as our clients and prospects spoke about their employees, branch locations, franchises, partners, and affiliates.
Confirmit
APRIL 18, 2019
Everyone is sick of surveys - and for good reason. It’s hard to buy so much as a cup of coffee without receiving a survey about it, and customers just don’t believe you’re really listening. Honestly, are your surveys really driving change in your organization? Exactly. CX teams need to look at the implications of this situation for their programs.
Education Services Group
APRIL 18, 2019
There’s an old joke about a naval officer who sees a blip on the radar and gets on the radio to tell them to change course. The person on the other end of the radio refuses, telling the naval officer that he should change his course instead. Indignant, the captain of the ship takes the radio and says, “to the vessel at bearing 295, this is the captain of the USS Abraham Lincoln, a Nimitz-class aircraft carrier.
Confirmit
APRIL 18, 2019
One of the biggest challenges in research today continues to be engaging the youth market - whether that’s generation Z or their slightly older millennial counterparts. In her latest book iGen, Dr. Jean Twenge’s suggests that Generation Z and many Millennials are defined as those who’ve spent their most of or their entire adolescence in the age of the smartphone.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Forrester's Customer Insights
APRIL 18, 2019
To help retailers and brands plan for 2019, Claudia Tajima and I are interviewing our Forrester peers to discover how their 2019 predictions will affect retail for our series: “Applying 2019 Predictions to Retail.” Recently, Claudia interviewed J.P. Gownder, VP and Principal Analyst on Forrester’s CIO team and an expert in automation technologies. Here’s what J.P. thinks retailers and brands should expect and focus on regarding automation in 2019.
Pink Guava
APRIL 18, 2019
If you are a part of product startup team, whether you are an area developer or a founder, you find yourselves pulled into a biggest concern and that is finding ways to add good number of users. There is always this constant struggle to choose between investing on the product engineering or branding/marketing. If you are a funded company it gets even worse as we have eyes on quick revenue to justify the cost.
Confirmit
APRIL 18, 2019
Capturing feedback from customers and taking action on individual cases is table-stakes these days. It’s a great improvement over the past, but today’s “one-click” world means customers expect more. So you need to do more. Incorporating customer insights into the daily lives of employees is a real challenge. Often, companies enable their employees to do no more than keep their heads down and focus on closing the loop on low Net Promoter Scores.
Kustomer
APRIL 18, 2019
Our engineering and product teams have been busy launching new features, improving integrations, and making your top requests a reality. Here are the highlights of what we’ve added to Kustomer over the past few weeks: Platform. Added ability to use custom message attributes when building workflow rules and searches. Added ability to use queue assignments when building SLA rules.
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RapportBoost
APRIL 18, 2019
Listen to Part 2 of our interview with PowerHouse Consulting’s Kathleen Peterson, one of the foremost experts in Customer Experience management. Learn how organizations need to be more strategic in their practices. The post Part 2 – Podcast featuring Kathleen Peterson appeared first on RapportBoost.AI.
inSided
APRIL 18, 2019
It’s a well-known business model in B2B SaaS and now it’s making headway in other industries too: the ‘freemium’ model. Not only has the freemium model changed the way B2C and B2B technology companies do business, but its very existence has a significant impact on your customer success and support, too.
CustomerSuccessBox
APRIL 18, 2019
Segment, leaders in synthesizing first-party customer data, and CustomerSuccessBox, an Outcome driven Customer Success platform for B2B SaaS, join hands to deliver desired outcomes. Eliminating all developer dependencies for customer success technology roll out. Over 19,000 companies use Segment as their central hub for collecting and synthesizing first-party customer data.
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