Wed.May 11, 2022

10 Tools for SEO to outrank your competition

BirdEye

When a customer searches online for a product you offer, you want to be the first result they see. But, if you’re not utilizing SEO tools and SEO best practices, the chances of that happening are minuscule.

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Would You Rather Clean a Toilet Than Call Customer Support??

Shep Hyken

That’s exactly what we asked more than 1,000 consumers for our 2022 annual customer service research report. The answer: 42% of customers would rather clean a toilet! . Is calling customer support so bad that cleaning a toilet is more desirable?

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May 11 – Customer Success Jobs

SmartKarrot

Role: Sr. Director of Customer Success Location: Remote, Richmond, VA, US Organization: Partnerize As a Sr. Director of Customer Success, you will own your team’s metrics and create strategies to exceed them, focused on expansion, churn mitigation, success planning, and customer satisfaction.

Why Is React.js Programming So Popular?

CSM Magazine

React.JS is by far the most popular JavaScript library. According to Stack Overflow, 40.14% of developers worldwide use the framework to develop awesome apps. . It is also one of the top choices of our developers at Reintech for front-end development. However, why is React.JS

How to Supercharge Your Customer Feedback Strategies with Messaging

When customers communicate with companies, they choose the channel for quickest response, even if it’s not their preferred channel. Read about this disconnect, the preference for human-assisted channels, and how messaging improves customer experience.

Reinventing airline loyalty with LoyaltyPlus FrequentFlyer

LoyaltyPlus

The past two years have been challenging for the aviation industry. The International Air Transport Association (IATA) estimates that global revenues for airlines were down by 44% last year when compared to 2019 figures.

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Are you getting the most value from Alchemer?

SurveyGizmo

Tips and Tricks to Simplify Your Work Life. We talk to our customers all the time about how they’re using Alchemer.

Five tips that helped Terri Fry grow & sell her yoga studio

Perkville

Five Tips that Helped Terri Fry Grow and Sell Her Yoga Studio

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Introducing Forrester’s Employer Branding Research

Forrester Digital Transformation

“Now is the time … when talent is the number one priority among our leaders.” — Benji Baer, CMO at commercial real estate company CBRE The business news of late has been rife with discussions on whether or not brands should take a position on social issues.

VIDEO: The evolution of tech communication

NobelBiz

20 years in the tech industry is enough time to observe the life cycle of things and various technology trends. Jon is taking us through the journey of tech evolution. The post VIDEO: The evolution of tech communication appeared first on NobelBiz®. Blog Insights

The Inner Circle Guide to Remote & Hybrid Contact Center Solutions

In this handy guide, learn everything you need to build your ultimate contact center—with no walls and no limitations. Empower your agents to serve your customers better, and from anywhere.

Meet The New Analyst Covering Vulnerability Risk Management: Erik Nost

Forrester Digital Transformation

What Topics Will You Be Covering at Forrester? I am very excited to be covering vulnerability risk management (VRM) at Forrester, including threat modeling and management and penetration testing.

VIDEO & ARTICLE: Consumerization of IT and the implications for contact centers

NobelBiz

Consumerization of IT has shifted the way we use our devices at work and Jon touches on some general factors this applies to the contact center space. The post VIDEO & ARTICLE: Consumerization of IT and the implications for contact centers appeared first on NobelBiz®. Blog Insights

Stock Keeping Unit (SKU) Explained

Circular Edge

Blog Credit: Abby Jenkins, December 15, 2020 (Stock Keeping Unit (SKU) Explained | NetSuite). A SKU, or stock keeping unit, is a sequence of numbers and characters used as an internal tracking tool by businesses to track inventory.

VIDEO: The job of an analyst and why is it important

NobelBiz

PR, tech analysts, journalists, tech bloggers: what is the difference between them and what do they have in common? Being an independent analyst in thought leadership provides an objective viewpoint for companies.

Should Loyalty Metrics Be Reassessed Post-Pandemic?

Two years later, CX pros wonder how the pandemic has changed customer expectations, and how their CX measurements should accommodate these changes. To find the answers we analyzed VOC data from a variety of industries. Download this eBook and learn what we discovered!

How to Transform Your Contact Center for Customer Service Excellence

Advantage Communications

Long wait times. Being passed around to different agents and departments. Having to repeat a query or issue over and over again. Not getting help until frustration builds. And, in the worst situations, not finding a resolution to their problem at all. Customer Service Trends Contact Center

VIDEO: Future of work and its fluidness

NobelBiz

Today, workers want to want in control and expect things to be done instantly. Work and life have become more intertwined and as a result, the concept of work has become very fluid. The post VIDEO: Future of work and its fluidness appeared first on NobelBiz®. Blog Insights

Video 52

The Connected Car Of The Future Is The One Open To Third Parties

Forrester Digital Transformation

With its revised Payment Services Directive (PSD2), Europe aims to make payments safer and increase consumers’ protection, integrating new digital players into its market and requiring financial institutions to open their data and services to third parties.

VIDEO & ARTICLE: Hybrid work and the proper tools for contact center agents

NobelBiz

The shift to WFH and hybrid in the contact center space has brought a lot of variability in terms of equipment and the companies need to make sure that the agents have the right set of tool and capabilities.

The New Digital Landscape for Next-Gen CX

Boost customer satisfaction across all digital channels with this stat-filled guide, which reveals the key ingredients you need to keep all of your customers satisfied.

Virtual Banks In Hong Kong Are In A Race To Win, Serve, And Retain Customers

Forrester Digital Transformation

In the past three years, eight virtual banks have started operations in Hong Kong and have achieved early results in customer acquisition.

VIDEO: Digital transformation is a process, everything is transitioning

NobelBiz

The COVID-19 pandemic and an increase in digital interactions from consumers have been key factors in bringing digital transformation in contact centers forward and providing a frictionless journey for customers.

A Path To Growth: Key Insights And 2022 Trends For B2B CMOs

Forrester Digital Transformation

Forrester’s Marketing Survey, 2022, revealed insights that can help B2B marketing leaders strengthen their marketing strategy.

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VIDEO: Conversational AI and the shift from person to machine

NobelBiz

Conversational AI can be the contact center’s new superpower that will transform customer service and enhance the CX. But iJon argues that in the contact center space, it’s all in the early stages, Jon argues.

How to Make Every Survey a Top Customer Experience!

We’ve all had surveys that we’d rather forget, but surveys are a critical element of your overall customer experience. Download this eBook and get the four key elements of a brand-building survey program. Use these tenets to help your surveys deepen your customer’s relationship with your brand.

The Entire Ad Supply Chain Is At Fault For Disinformation

Forrester Digital Transformation

Brands fund misinformation and disinformation with their ad dollars, whether they know it or not. Top brands have served immeasurable impressions on sites containing misleading content, from Russian propaganda fueling the war in Ukraine to COVID-19 conspiracy theories.

The Only “How Well Do You Know Me Questions” You’ll Ever Need

SurveySparrow

How well do you know me questions are the new “it” trend. Besides making up for a fun communication game, these questions inevitably serve as a “refresher course” every now and then.

Top Five Most Critical CMO Priorities For B2C Brands

Forrester Digital Transformation

Today, we have fresh data from Forrester’s Q2 B2C Marketing CMO Pulse Survey, 2022 — a cross-industry survey among 153 US B2C marketing executives, VP and above, at brands with at least 500 employees.

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Episode 085: How to Deal with the Critics & Cynics in your Organization

The DiJulius Group

Every one of us has three groups of people in our lives and businesses. We have the believers, the fence-sitters, and the critics and cynics. The percentages of each group may be different for each of us but we all deal with these three groups. The question is, what do we do about that third.

Should Loyalty Metrics be Reassessed Post-Pandemic? And What About NPS?

How has the pandemic changed customer expectations and CX strategies? From several verticals and a wealth of VOC data, we share key insights and examine if NPS has the same predictive power. See how you should adjust your metrics!