Ecrion
JUNE 4, 2019
Document automation for business is a necessity to keep up with B2B and B2C demands. Here are the many reasons why you, too, should embrace document automation. What do your documents say about you? Sending disparate, mismatched documents via fax, email or old-school snail mail isn’t only outdated. It’s 2019.
GetFeedback
JANUARY 12, 2020
What’s behind the improved performance is what some call the “loyalty effect.” Great experiences lead to higher levels of customer loyalty which, over time, not only increases revenue growth but also reduces costs. . Customer touchpoints vs. journeys. I haven’t used customer support yet, but that’s another obvious touchpoint.
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Education Services Group
MARCH 30, 2022
It’s easy to confuse this with a customer touchpoint map (also known as a service blueprint), where you look at the internal processes that support a customer’s external experience. The post 5 Critical Moments in Customer Relationships to Document in Customer Journey Maps appeared first on ESG.
Experience Investigators by 360Connext
AUGUST 23, 2018
And while most of us agree it’s vital to have and show empathy with customers, many rarely go beyond that in really capturing the touchpoints to understand emotions. Don’t reserve empathy for one set of customers or only the big touchpoints. Don’t be afraid to get real when documenting customer emotions.
Experience Investigators by 360Connext
AUGUST 23, 2018
And while most of us agree it’s vital to have and show empathy with customers, many rarely go beyond that in really capturing the touchpoints to understand emotions. Don’t reserve empathy for one set of customers or only the big touchpoints. Don’t be afraid to get real when documenting customer emotions.
GetFeedback
JANUARY 19, 2020
type question works well when evaluating a relationship or complete experience, but it can be confusing if asked after individual touchpoints. My guess: Expedia wanted one survey to catch people after the completed experience, who may or may not have answered one of the touchpoint surveys. Effective deployment of surveys by touchpoint.
InMoment XI
JUNE 14, 2022
Net Promoter Score (NPS): Loyalty and More. In short, NPS captures what’s most important to users, whether it’s documentation, training, or aspects of the product itself. What makes this touchpoint so vital from a PLG perspective? This touchpoint is a rich source of insight into frustrations that customers face.
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