Untangling the Modern Customer Journey: A Guide to Effective Marketing Attribution – Part 1
Optimove
JUNE 1, 2023
A well-documented battle of egos, bonuses, and, ultimately, optimization. Instead, customers embark on a complex journey influenced by multiple touchpoints and channels. But what is the journey of a customer in e-commerce? Plot the journey: Map out the customer journey, visualizing the sequence of touchpoints and interactions.
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