Kustomer

APRIL 13, 2022

Doing business online involves interacting with customers across multiple touchpoints. An omnichannel support approach involves engagement with customers across a vast range of touchpoints. Creating an online forum for customers to ask questions and receive answers helps you publicly document fixes for common problems.

Self Service 94

Self Service Customer Service Chatbots Omni-Channel 94

TechSee

FEBRUARY 19, 2019

Engaging your customers on a personal level is the key to long-term loyalty. A talented sales assistant instinctively knows when and how to offer advice to a customer, enhancing the retail experience and creating true brand loyalty. MWC Barcelona 2019 Self-Service Sessions not to be missed. In a nutshell. Who’s there?

Self Service 95

Self Service Innovation Telecommunications Consumers 95

Kustomer

FEBRUARY 19, 2024

Some of Zendesk’s key features include: a dynamic ticketing system for tracking and prioritizing support requests, a knowledge base for creating self-service content, live chat and messaging capabilities for real-time communication, and a call center solution. Request Live Demo. ?

Self Service 52

Self Service Software Knowledge Base Social Media 52

TechSee

DECEMBER 5, 2017

Founded in 2001, Fonolo’s cloud-based call center solutions provide companies with visual dialing and virtual queuing services. Contact Centers appreciate: “Hold times are unavoidable…but Fonolo allows us to offer a positive customer experience, every time.”. It just doesn’t get better than this.”.

Contact Center 116

Contact Center Customer Satisfaction Technology Self Service 116