CSM Magazine

MAY 19, 2020

Documentation is extremely important in every aspect of customer service. At a help desk, a call center, or during a sale, documentation provides the foundation for that lead in the future. In addition, documentation allows managers to see what is working for customers and what isn’t working.

Tips 52

Tips Customer Service Customer Service Representative Call Center 52

Ecrion

FEBRUARY 28, 2019

The last thing your company needs, if it prints a ton of documents, are dynamic document production challenges. This is due largely because many document automation systems won’t allow you to do what your company requires. Your company needs a certain number of templates in order to create dynamic documents.

Software 62

Software Fashion eBook System 62

Ecrion

MARCH 5, 2020

That’s where a document composition system can help. Detailed, organized documents help create consistency both within company departments and between you and your customers. An efficient document composition system can also boost your reputation and enhance your company image. Save Time and Money. Collaboration .

System 77

System Fashion Guidelines Policies 77

AWS Machine Learning

NOVEMBER 21, 2022

Organizations across industries such as retail, banking, finance, healthcare, manufacturing, and lending often have to deal with vast amounts of unstructured text documents coming from various sources, such as news, blogs, product reviews, customer support channels, and social media. Extract and analyze data from documents.

Metrics 76

Metrics Training Data Healthcare 76

Ecrion

APRIL 1, 2019

Creating high volumes of compliant customer-facing documents can be challenging in a regulation-heavy, fast-paced, customer-centric world. That’s what makes CRM document generation so important. If you have the right CRM document generation software, that information is immediately pulled from the form into the CRM.

CRM 40

CRM Software Insurance Customer Relationship Management 40

InMoment XI

JANUARY 25, 2022

However, it’s well worth brands’ time to invest in both not just for the sake of retention, but also for creating bold, human connections with your customers that transcend individual interactions. Click here to read our full-length point of view document on employee advocacy. A Closer Look.

Employee Engagement 529

Employee Engagement Engagement Culture Employee Experience 529

Ecrion

APRIL 3, 2019

It doesn’t matter what industry your company is in, the one thing every business has in common across the board is document creation. There’s a lot that goes into great document creation software. The question is, do you understand what’s at stake for your company if you don’t have reliable document creation software?

Software 40

Software Customer Centricity Communication Interaction 40

CSM Magazine

APRIL 23, 2024

It typically offers functionalities such as document management, employee directories, collaborative workspaces, and news updates. It enables employees across departments or locations to retrieve documents without resorting to emails or navigating through multiple document repositories.

Social Media 52

Social Media Innovation Communication Resources 52

Ecrion

MARCH 7, 2019

This is why automated document generation trends are important. Learning the latest in automated document generation trends means your business is trying its best to keep up with the ever-changing times. Trend #1: eDelivery Your customers want their documents, when they want them, how they want them. Sound familiar?

Trends 40

Trends Social Media Insurance Software 40

Ecrion

NOVEMBER 12, 2019

Studies show that document challenges account for a 21.3% Using a document creator can help you achieve these 3 C’s. Document automation can increase productivity, streamline document processes, and reduce human error. The company’s benefit relies on selecting effective document automation/creator software.

Self Service 52

Self Service Tips Software Return on Investment 52

AWS Machine Learning

JULY 8, 2022

OCR has been widely used in various scenarios, such as document electronization and identity authentication. Because OCR can greatly reduce the manual effort to register key information and serve as an entry step for understanding large volumes of documents, an accurate OCR system plays a crucial role in the era of digital transformation.

Training 85

Training Data System Management 85

Ecrion

SEPTEMBER 19, 2019

So, have you considered a solution like legal document preparation software? If not, recognize that document preparation software can improve your law firm’s productivity and customer service. Investing in document automation software is a worthwhile investment for many reasons.

Case Study 52

Case Study Software Study Return on Investment 52

Education Services Group

MARCH 30, 2022

You chart every interaction with your customer, everywhere you engage with them and everywhere they engage with your product. Including these five essential types of interaction in your journey maps will help CS teams recognize new opportunities to deepen the bond you have with your customers.

Customer Journeys 52

Customer Journeys Customer relationships Touchpoint e-support 52

Ascribe

OCTOBER 4, 2018

The Ascribe APIs provide documentation both as static html pages and an interactive Swagger page. The static documentation is more convenient for looking over the API, but the Swagger documentation provides powerful features for interaction with the API.

Interaction 40

Interaction Examples 40

TechSee

SEPTEMBER 21, 2023

Similarly, Generative AI must be multisensory, fusing text, voice, and vision to interact with and help users naturally. AI that can interact naturally with users has the potential to augment and automate every service interaction across every channel. This provides invaluable context to your conversation.

Meeting 109

Meeting Self Service Contact Center Virtual Agent 109

AWS Machine Learning

APRIL 8, 2024

LlamaIndex is specifically designed and optimized for building search and retrieval applications, such as RAG, because it provides a simple interface for querying LLMs and retrieving relevant documents. Instead of loading the documents directly, you can also covert the Document object into Node objects before sending them to the index.

Knowledge Base 102

Knowledge Base Tools Data Training 102

AWS Machine Learning

FEBRUARY 2, 2024

Overview of RAG The RAG pattern lets you retrieve knowledge from external sources, such as PDF documents, wiki articles, or call transcripts, and then use that knowledge to augment the instruction prompt sent to the LLM. Before you can start question and answering, embed the reference documents, as shown in the next section.

Analysis 93

Analysis Data System Examples 93

TechSee

JULY 17, 2023

product documentation) and prompt the LLM to focus its answers on the information in the right documents. Navigating Complex Customer Interactions When correctly set up, LLMs can excel at handling routine inquiries. Catastrophic forgetting is where the LLM loses track or forgets the context of the service interaction.

Training 109

Training Interaction Chatbots Customer Centricity 109

TechSee

FEBRUARY 19, 2024

However, a next-generation interaction with an LLM-powered AI agent, whether through chat, email, voice or video, could meaningfully close the customer experience gap. The further infusion of Generative AI , such as LLMs, could further enhance digital customer interactions, making them more efficient.

Virtual Agent 124

Virtual Agent Chatbots Training Interaction 124

AWS Machine Learning

JANUARY 8, 2024

AWS customers in healthcare, financial services, the public sector, and other industries store billions of documents as images or PDFs in Amazon Simple Storage Service (Amazon S3). In this post, we focus on processing a large collection of documents into raw text files and storing them in Amazon S3.

How To 88

How To Healthcare Data Policies 88

AWS Machine Learning

JULY 19, 2023

Large language models (LLMs) can be used to analyze complex documents and provide summaries and answers to questions. Once you have a solid LLM, you’ll want to expose that LLM to business users to process new documents, which could be hundreds of pages long. That normally precludes the ability to summarize longer documents.

Data 67

Data Financial Conference Interaction 67

AWS Machine Learning

FEBRUARY 29, 2024

Knowledge Bases for Amazon Bedrock automates synchronization of your data with your vector store, including diffing the data when it’s updated, document loading, and chunking, as well as semantic embedding. It then employs a language model to generate a response by considering both the retrieved documents and the original query.

Knowledge Base 115

Knowledge Base Study Healthcare Travel 115

Totango

NOVEMBER 16, 2023

Every customer interaction matters in today’s digital age. But, oftentimes, managing and documenting these customer interactions—especially cross-functionally among global and remote teams—can be challenging and time-consuming.

Customer Success 107

Customer Success Touchpoint Meeting Interaction 107

Helpt

FEBRUARY 2, 2024

In the world of tech support, the ability to effectively manage customer interactions is pivotal. A clear and consistent approach in documenting each customer interaction ensures that any team member can effortlessly pick up where their colleague left off. This proactive approach does more than just resolve immediate problems.

Analysis 97

Analysis Customer Satisfaction Interaction Culture 97

AWS Machine Learning

MAY 16, 2023

In this post, we walk through how to deploy the GPT-NeoXT-Chat-Base-20B model and invoke the model within an OpenChatKit interactive shell. Use an OpenChatKit shell to interact with your deployed endpoint. In this step, you create a version of this shell that can interact with your deployed endpoint. Select a pre-trained model.

Chatbots 90

Chatbots Training Interaction Analysis 90

CSM Magazine

DECEMBER 11, 2023

CRM software allows brokers to keep track of their interactions with clients, manage contacts, and automate tasks like follow-ups and document generation. Document Management Solutions Brokers deal with documents throughout each mortgage transaction, such as pay stubs, bank statements, and identification proofs.

Tools 52

Tools CRM Customer Relationship Management Guidelines 52

Uniphore

AUGUST 12, 2021

Alexa, Siri, Google Assistant—virtual assistants have transformed how we interact with technology and what we expect from it. Today’s most popular assistants offer a multimodal experience — the ability to interact on multiple channels — and are a major leap from the voice-only assistants that dominated the market just a few years ago.

User Experience 246

User Experience Virtual Agent Self Service Contact Center 246

TechSee

JULY 24, 2023

Embracing this philosophy, TechSee’s Visual Journeys simple integration with your Interactive Voice Response (IVR) platform and Customer Relationship Management (CRM) system can revolutionize customer engagement by turning “hold time” into “customer gold”.

Call Center 109

Call Center First Call Resolution Data CRM 109

AWS Machine Learning

NOVEMBER 7, 2023

Instead of relying solely on their pre-trained knowledge, RAG allows models to pull data from documents, databases, and more. Utilizing natural language processing (NLP), Amazon Kendra comprehends both the content of documents and the underlying intent of user queries, positioning it as a content retrieval tool for RAG based solutions.

Data 97

Data Comparison Guidelines Training 97

Gainsight

MARCH 26, 2024

Finally, Kelly has used Gainsight to document outcomes and develop success plans. It’s a really great way to document every client interaction, whether it’s a training or a business review,” Filley says. I love interacting with people. Making the Most of Every Day “I use Gainsight on a daily basis.

Customer Success 52

Customer Success Metrics Touchpoint NPS 52

Ecrion

JULY 15, 2020

In 2020, people expect brand interactions to be focused on their needs. With a CCM platform, you can leverage the key features required to humanize the interaction with your clients. You can deliver this data in a digital format and make it interactive so that your customers can choose what they want to access.

Infographics 97

Infographics Communication Self Service Interaction 97

AWS Machine Learning

FEBRUARY 14, 2023

It indexes the documents stored in a wide range of repositories and finds the most relevant document based on the keywords or natural language questions the user has searched for. Additional refinement is needed to find the documents specific to that user or user group as the top search result.

Chatbots 85

Chatbots How To Course Groups 85

CSM Magazine

APRIL 11, 2024

Prepare Your Documents and Paperwork Gather all necessary documents and paperwork before engaging in real estate marketplace negotiation to ensure a smooth and organized process. Make sure you have copies of property deeds, inspection reports, financial statements, and other relevant documentation readily available.

Strategy 52

Strategy Social Media Video Transportation 52

TechSee

MARCH 11, 2024

Understanding Conversational AI Conversational AI refers to technologies that users interact with through a natural, conversational interface, like chatbots or virtual agents. Simply put, Conversational AI enables businesses to harness innovations like Generative AI to automate or augment customer interactions.

Chatbots 124

Chatbots Self Service Culture Virtual Agent 124

Totango

APRIL 4, 2024

Pre-sale interactions are unbelievably crucial for setting the tone for the overall customer experience. Katie Yagodnik, Director of Customer Success Operations and Digital Programs, Totango From the sales side, Charlie talked about implementing systems to document the sales cycle thoroughly. What was the goal of the project?

Sales 89

Sales Customer Success Customers Communication 89

AWS Machine Learning

DECEMBER 6, 2023

Such data often lacks the specialized knowledge contained in internal documents available in modern businesses, which is typically needed to get accurate answers in domains such as pharmaceutical research, financial investigation, and customer support. For example, imagine that you are planning next year’s strategy of an investment company.

Knowledge Base 104

Knowledge Base Analytics Tools Data 104

Ecrion

AUGUST 13, 2020

Are you still relying on paper-based documents to facilitate enterprise-wide communication? Shifting your operations onto a document automation platform can help you lower costs, reduce waste, and improve employee productivity. You’ll also be able to see the full history of any document in question. Sub-documents.

System 98

System Insurance Communication Call Center 98