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Generative AI In Conversational Analytics

MiaRec

CX Today | MiaRec CX Today’s Charlie Mitchell introduces a demo of how GenAI is augmenting conversational intelligence solutions. He then speaks to John Ortiz, Technology Sales Manager at MiaRec , who put the demo together, to go through some of the video’s key talking points. What’s next for MiaRec in terms of GenAI innovation?

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What a Customer Touchpoint Is (and Why Customer Experience Leaders Should Care)

Experience Investigators by 360Connext

Touchpoints’ have been a hot topic for marketing, sales, and customer experience teams for decades. A touchpoint is any contact or interaction a customer has with your organization. A great online demo? Your relationship with customers is built one step at a time. And for good reason! What is a Touchpoint? <- Why?

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Why You Should Build an Omnichannel Customer Experience

InMoment XI

In order to do that, you need to work to create an omnichannel customer experience that allows customers to contact you when they want, how they want, and where they want. Schedule a demo today! However, all your customers want the same thing: to be able to interact with their brand on their terms.

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What a Customer Touchpoint Is (and Why Customer Experience Leaders Should Care)

Experience Investigators by 360Connext

Touchpoints’ have been a hot topic for marketing, sales, and customer experience teams for decades. A touchpoint is any contact or interaction a customer has with your organization. A great online demo? Your relationship with customers is built one step at a time. And for good reason! What is a Touchpoint? <- Why?

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A Deep Dive into Conversational Intelligence

InMoment XI

Here is a breakdown of how conversation intelligence operates: Data Collection: Conversation intelligence platforms can work as part of an omnichannel contact center to gather data from various sources, including audio recordings of phone calls, video conferences, chat transcripts, emails, and other written communication channels.

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How to Create Product Demos That Sell Better

LiveChat

Recording or hosting live product demos is a great way for inbound sales teams to better connect with customers. No matter what you sell, the product demo can move a lead along by showing the range of features and benefits in one comprehensive experience. Here are the most common types of demos , with a few SaaS examples.

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Improve the Customer Journey

InMoment XI

Her friend in the industry recommends the data management solution he uses while another networking contact recommends a different one. Once she has her two favorites, she then uses the companies’ software demos and pricing packages to consider each one. She starts looking for a data management solution.