BirdEye

NOVEMBER 7, 2023

Do you know what’s the one thing that is crucial in getting more sales? As customers verify your brand’s reputation on top car review sites , you need to ensure that your email marketing strategy also delivers to meet their expectations. Car sales emails are a crucial part of that effective communication strategy.

Sales 115

Sales Automotive Tips Advertising 115

Kerry Bodine

APRIL 30, 2019

I’m often asked why companies invest in customer experience — and when this whole customer craze started in the first place. Since I’ve already written about that in other posts, today I’ll tackle the second question: When did companies start caring about customer experience? Event #1: Net Promoter Score ® arrived on the scene.

Net Promoter Score 149

Net Promoter Score Customer Experience Social Media NPS 149

Kerry Bodine

APRIL 30, 2019

I’m often asked why companies invest in customer experience — and when this whole customer craze started in the first place. Since I’ve already written about that in other posts, today I’ll tackle the second question: When did companies start caring about customer experience? Event #1: Net Promoter Score ® arrived on the scene.

Net Promoter Score 149

Net Promoter Score Customer Experience Social Media NPS 149

Kustomer

MARCH 31, 2022

Messaging is becoming essential to solve customer issues on-demand, and as a way to build lasting relationships — on channels that customers use every day to communicate with their family and friends. Modern consumers want to connect with businesses at every stage of their journey – from pre-purchase to post-sales support.

Connections 98

Connections Consumers Loyalty Customer Expectations 98

SAP Customer Experience

DECEMBER 19, 2023

Dear Community, The 2402 release (February 2024) for SAP Sales and Service Cloud is approaching. This will allow you to access the on-demand recording after the live event, short demos if available, slide deck, and also. We will be adding the release webcast-related information and assets here in our community.

Sales 71

Sales Customer Experience Customers 71

SAP Customer Experience

AUGUST 28, 2023

Dear Community, The 2311 release (November 2023) for SAP Sales and Service Cloud is approaching. This will allow you to access the on-demand recording after the live event, short demos if available, slide deck, and also. We will be adding the release webcast-related information and assets here in our community.

Sales 79

Sales Customer Experience Customers 79

SAP Customer Experience

JULY 3, 2023

Dear Community, The 2308 release (August 2023) for SAP Sales and Service Cloud is approaching. This will allow you to access the on-demand recording after the live event, short demos if available, slide deck, and also. We will be adding the release webcast-related information and assets here in our community.

Sales 82

Sales Customer Experience Customers 82

ECXO

JULY 21, 2023

Creating Engaging Experiences in Real-Time The European Customer Experience Organization (ECXO) , in partnership with SAS , is delighted to announce and invite you to a new practical discussion: –Creating Engaging Experiences in Real-time. How to create something unique for your B2B customer too? How can your culture adapt?

B2B 40

B2B Video Culture Consulting 40

Oracle

JANUARY 28, 2021

Looking for customer experience virtual events information for 2021? We’ve compiled a CX professional’s guide to virtual events to continue to keep you up-to-date, in-the-know, and ever-smarter this year. Bookmark this page and check back as we update event information throughout the winter and spring months ahead.

Customer Experience 76

Customer Experience B2B Conference Advertising 76

InMoment XI

JANUARY 19, 2024

Whether it’s reducing your cost to acquire a customer, decreasing your churn rate, or anything in between. Your business can use analytics to drive success and improve customer experiences. The process would involve analyzing historical sales data, market trends, and external factors. What is Prescriptive Analytics?

Analytics 260

Analytics Course Retail Resources 260

SAP Customer Experience

JULY 3, 2023

Dear Community, The 2023 Summer release (August 2023) for SAP Sales and Service Cloud Version 2 is approaching. This will allow you to access the on-demand recording after the live event, short demos if available, slide. We will be adding the release webcast-related information and assets here in our community.

Sales 82

Sales Customer Experience Customers 82

Vonage

AUGUST 30, 2016

It is one of NewVoiceMedia’s biggest annual events. In fact, we always seem to grow our Dreamforce presence year over year – bigger parties, bigger sponsorship and bigger customer showcases. This year we’re highlighting the “Better Way to Get Close to Your Customers.”. We know how important customers are to your business.

Sales 215

Sales Customer Confidence Connections Tips 215

SAP Customer Experience

JANUARY 23, 2023

Dear Community, The 2302 release (February 2023) for SAP Sales and Service Cloud is approaching. This will allow you to access the on-demand recording after the live event, short demos if available, slide deck, and also. We will be adding the release webcast-related information and assets here in our community.

Sales 76

Sales Customer Experience Customers 76

Integrity Solutions

DECEMBER 11, 2023

What is cold calling and what does it look like in the current sales world? But sales prospecting is the bread-and-butter, core activity that leads to sales growth and success — and cold calling is one of the most effective prospecting strategies available. Your mindset may actually be the key to success.

Sales 98

Sales How To Connections Industry 98

Experience Investigators by 360Connext

MARCH 16, 2015

We’re not having a tent sale or running a huge promotion, but every year March proves to be crazy but awesome, and 2015 is no different! Our Chief Customer Experience Investigator™ Jeannie Walters is in Austin gathering evidence from South By Southwest Interactive. Next Generation Customer Experience ConferenceSan Diego.

Customer Experience 110

Customer Experience Conference Telecommunications Automotive 110

BlueOcean

APRIL 16, 2024

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Contact Center Outsourcing Provider of the Year” category at the 18th annual Stevie Awards for Sales & Customer Service. About Blue Ocean Blue Ocean is an award-winning provider of innovative customer care solutions.

Contact Center 177

Contact Center Sports Effort Score Customer Care 177

ijgolding

JULY 18, 2018

During the last ten years, I have attended many Customer Experience (CX) events around the globe. I am therefore very excited to be able to share the news that Incite Group’s Customer Service & Experience Summit Europe (18-19 Sept) comes to London for the first time. Basic support resolution is not enough.

Self Service 123

Self Service Customer Service Customer Experience Groups 123

Customer Bliss

MAY 23, 2017

While they hold numerous events throughout the year, their benchmark event is The Belmont Stakes. In 2015, Sports Business Journal called The Belmont Stakes “The Sporting Event Of The Year.” as Event Marketing Supervisor; and Paramount Pictures as Executive Director of Publicity/Marketing. About Lynn.

Sports 142

Sports Customer Experience Hospitality Retail 142

Integrity Solutions

NOVEMBER 13, 2020

The important skills that contribute to sales success are constant, regardless of disruptive external events, but they’ll need to be sharpened and tailored to the changing healthcare environment. Healthcare sales has gone through a number of rocky transitions and disruptions over the past decade. Sales managers are key to that.

Healthcare 112

Healthcare Sales Social Media Customer Centricity 112

SAP Customer Experience

APRIL 21, 2023

Dear Community, The 2305 release (May 2023) for SAP Sales and Service Cloud is approaching. This will allow you to access the on-demand recording after the live event, short demos if available, slide deck, and also. We will be adding the release webcast-related information and assets here in our community.

Sales 61

Sales Customer Experience Customers 61

SAP Customer Experience

SEPTEMBER 20, 2023

Dear Community, The 2023 Fall Release (November 2023) for SAP Sales and Service Cloud Version 2 is approaching. This will allow you to access the on-demand recording after the live event, short demos if available, slide. We will be adding the release webcast-related information and assets here in our community.

Sales 57

Sales Customer Experience Customers 57

Beyond Philosophy

NOVEMBER 16, 2023

Before we get into that, let’s remember a foundational element of success in marketing and sales tactics: before you plan and execute, think about what you want to get out of it. 2: Referral Programs Much like an affiliated marketing scheme, a referral program incentivizes your customers to refer their friends and family to use you.

Sales 78

Sales Strategy Social Media Advertising 78

BirdEye

JUNE 15, 2023

As a local business looking to improve sales, your marketing strategy has to include a refer-a-friend program. It’s a valuable and cost-effective method for attracting new customers by leveraging existing client relationships. A refer-a-friend program encourages your customers to refer their friends or family.

Sales 98

Sales Social Media Gamification Brands 98

CustomerSuccessBox

DECEMBER 13, 2021

Customer Success has gained importance globally and has been the first line of defense to boost conversions, drive retention, reduce churn and drive advocacy. This has led to the huge demand for customer success events where people can learn, network, and share the best practices. Wednesday, January 12, 2022 |.

Customer Success 52

Customer Success Conference Case Study Leadership 52

Oracle

APRIL 19, 2018

Looking for customer experience conference and events information for 2018 and 2019? We’ve compiled a new version of our CX professional’s guide to industry conferences and virtual events to continue to keep you up-to-date, in-the-know, and ever-smarter this year. April 2018 CX Events and Conferences.

Conference 60

Conference Customer Experience Chief Customer Officer Contact Center 60

SAP Customer Experience

OCTOBER 4, 2022

Dear Community, The 2211 release (November 2022) for SAP Sales and Service Cloud is just over the hill. This will allow you to access the on-demand recording after the live event, short demos if available, slide. We will be adding the release webcast-related information and assets here in our community.

Sales 67

Sales Customer Experience Customers 67

Talkdesk

APRIL 2, 2020

That’s why we’ve transformed Opentalk 2020 into a virtual event — all online, at no cost to you. Opentalk 2020 Virtual is a free immersive experience that will give you access to extraordinary insights from the most innovative speakers in customer experience (CX). The post Opentalk 2020 is now a free virtual event! Register now!

Contact Center 75

Contact Center Innovation Industry Connections 75

Integrity Solutions

JULY 2, 2020

Although we typically think about Behavior Styles in terms of aiding sales performance and communicating with others, they also provide valuable insights into our own motivations, preferences and strengths. But we’re also dealing with the uncertainty of external events as well as physical distance and potential disconnection.

Sales 124

Sales Communication Conference Tips 124

Integrity Solutions

MAY 24, 2023

What Is Sales Training? Sales Training – at its heart – should be about learning to uncover and identify customer needs, thus creating value and providing service. Selling is about helping customers make buying decisions that are in their best interests. Why are you doing the training?

Training 52

Training Sales Culture Management 52

Pretium Solutions

MAY 31, 2023

Check out these proven sales strategies to increase your income. In today’s competitive business environment, increasing sales is a top priority for businesses of all sizes. To stand out from the crowd and generate more revenue, it’s essential to employ smart and effective sales strategies.

Sales 52

Sales Strategy Social Media Exceptional Customer Service 52

Integrity Solutions

JANUARY 18, 2021

This past year laid bare some critical underlying selling skills and cracks in their sales pipeline that sales leaders were able to ignore or avoid while focusing on more immediate concerns. It’s also clear that the shift to a remote sales model isn’t just a temporary fix. New Sales Pipeline Strategy. By Will Milano.

Sales 126

Sales Social Media Course B2B 126

Integrity Solutions

JULY 13, 2020

No matter how rapidly and dramatically external events may change, the top sales challenges seem to stay the same, year after year. Why aren’t salespeople and sales organizations able to make much headway in overcoming these common struggles? But the sales challenges persist. Sales Quota Achievement.

Sales 104

Sales How To Competitive Advantage Training 104

Gainsight

JUNE 23, 2020

My career in events started back in 2008 as a sales associate supporting sponsorship fulfillment. I fell in love with the nitty-gritty details of my job so I ventured out of sponsorship fulfillment and dove right into event management. Pivot…Pivot…Pivaat! February 28 – a day I remember well.

Hotels 88

Hotels Connections Travel Engagement 88

ProProfs Chat

APRIL 19, 2019

Millennials love events; I love events; more importantly, companies should also love events. They’re fun, they’re memorable, and most of all they are a connection with the customer base. But like every coin has two sides, so does hosting an event. Is it to boost customer engagement ?

Tips 74

Tips Social Media Advertising Survey 74

BirdEye

MAY 8, 2023

Sales prospecting is vital for any business that wants to continuously grow its pipeline. Before social media and marketing automation, companies would fish for new customers by making cold calls and even knocking on doors. Table of contents What is sales prospecting? Why is prospecting important? Why is prospecting important?

Sales 52

Sales Tips Strategy Social Media 52

Gainsight

AUGUST 3, 2022

As new sales slow down, Net Retention is what’s going to keep all of our companies growing. On day two, we have a special keynote focusing on new innovative features and capabilities that will enable businesses with customer-, product-, and community-led growth at the center. Product innovations will be revealed.

Conference 59

Conference Innovation Video Industry 59